Acrobat CC excessive Ram usage
Acrobat CC has suddenly started using excessive amounts of RAM to the point that it is paused and has to be quit and restarted. This also happens if left alone with no files open.
Having pitstop plugin open or not makes no difference. This is on an imac retina 5k late 2014 with 16gbs ram and only started happening Sept 1 2017, Acrobat CC has been installed for at least a year with no issues (and other versions before that have not had this issue).
The RAM usage seems to increase much more quickly if it is an image heavy file open but still happens after a time even if a small vector file is opened, and happens over a couple of hours if no files are open.
Currently I have to restart acrobat at least hourly (usually more often) or all of the software open will be paused and I have to restart the computer.
There is a thread about this on the adobe forums with several others reporting the same issue.
Thanks for the update Jan. Glad to know that your problem is resolved.
Same problem, 2 identical macpro's, one has the problem, the other works fine.
Would be nice to get some feedback from Adobe for a change.
I've also had the same problem for the last two months, iMac Retina 5K 27"
4GHz Intel Core i7
Have to frequently kick out of DC when the over memory warning comes up, not holding out much hope that its going to get any better any time soon.
Same problem here.
3.7 GHZ, 16 GB
I've been having this same exact problem with Acrobat DC since the day it was installed. I've uninstalled all the adobe software, used the creative cloud cleaner too, reinstalled and next day same problem. Im running late 2013 Mac Pro, 3.7 GHz Quad-Core Intel Xeon E5 with 12GB of ram.
Same issue for Acrobat DC.
Had to un-install DC and go back to XI to be able to view the PDF's
Once again, I'm asking any progress on this?
Its been almost three months since it started happening, september 1st 2017, and no solutions given yet, except for quitting the software often to avoid it crashing the computer.
There is new update for Acrobat DC. Has anyone tried it yet?
See my older comments.
The memory leak problem is 100% back. ;-(
My colleague worked problem free for a week. I've installed CC 2018 and after this install Acrobat becomes very memory hungry again.
Back to square one.
Adobe help us please!
Hi there, any progress on this?
Jan's suggestion doesnt help those of us with a later and full (not trial) version of pitstop 17. I have tried a clean install of Pitstop as well, but no difference to acrobat RAM usage, whether pitstop is running or not
See my post on October 04.
I think I found the solution of my Acrobat Pro DC memory leak problem.
It was related to a previous uninstall from the plugin Enfocus Pitstop Pro 13, which left some remaining files and folders.
See the link of the Adobe forum below to read more.
I'm on a Mac, OSX 10.11.6; 16 GB Memory. When I have several apps open, including Acrobat, I'm using 8 GB. As soon as I launch Pitstop, I'm using almost 15 GB, after a certain point of Pitstop activity, I get a memory overload and have to Force quit all apps.
There are no plugins being used.
Same problem here
The specs of mine are:
iMac (Retina 5K, 27-inch, Late 2014), 4 GHz intel core 17, 16 GB 1600 Mhz DDR3,
Acrobat Pro DC Build: 17.12.20098.240878, also with Pitstop pro 17
Running Yosemite 10.10.5
Pascal Duperron commented
OS X El Capitan v. 10.11.6
iMac (27' late 2013)
Processor : 3,5GHz Intel Core i7
RAM : 16 Gb 1600 MHz DDR3
Graphics : NVIDIA GeForce GTX 775M 2048 M
1,12 Tb Fusion Drive
Acrobat PRO DC 2017.012.20098
Hi Amboo, here's our specs:
1 - MacPro 3.2 Ghz Quad-Core Intel Xeon, 10Gb 1066 Mhz DDR3, Acrobat Pro DC 2017.012.20098
2 - iMac 27' 2.7 Ghz Intel Core i5, 8Gb 1333 Mhz DDR3, Acrobat Pro DC 2017.012.20098
3 - iMac 27' 3.4 Ghz Intel Core i7, 8Gb 1333 Mhz DDR3, Acrobat Pro DC 2015.007.20033
All have OS Sierra 10.12.6 & PitStop 13, the strange thing is that the 3rd Mac, running Acrobat Pro DC2015 doesn't have the problem. I hope this helps.
Hi Amboo, I am using an iMac (27-inch, Mid 2010) with 16gb ram running Mac OS Sierra 10.12.6. The version of Acrobat I was using was DC, (running Acrobat XI just now with no Issues) In addition, the plug in I have is Pitstop Pro 17 which runs no problem with Acrobat XI,
it slows down with Acrobat DC.
Have exactly the same problem, while same mac next to me running same software and versions not having problem.
Adobe get this fixed, it is slowing down production, having to quit and reopen acrobat all the time.
Exact same problem here.
On a workstation with Yosemite installed we had this problem. In the meantime this workstation has being switched for a brand new iMac with Sierra. Same problem again with Acrobat Pro DC.
We uninstalled Acrobat with the official uninstaller and manually removed the remaining files and folders related to Acrobat. Then restarted the iMac and reinstalled Acrobat Pro. The problem remaines.
Adobe please fix this memory leak!
We have the same problem too with Acrobat DC on our 3 Studio workstations. Very frustrating as we pay a substantial amount of money for our Creative Cloud subscription service. Why hasn't this been fixed?
Pascal Duperron commented
Same here, found a work around until it get fixed.