Fill & Sign Crashing since update
Fill and Sign Feature keeps causing the program to crash and lose all changes I've made - this only started happening after the update. Please fix!
Hi,
We have made some fixes in this area and released a new update. Requesting you to please update your application by going to Help > Check for Updates.
Do let us know in case you still face the issue.
Regards,
Sandeep Grover
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Amanda commented
Since the latest update, I am no longer able to fill in fillable forms, and when I try to type, not only does nothing appear, but Acrobat shuts down unexpectedly and generates an error report. Please fix this!
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Erin commented
Yes, it's still happening....crashing the same as above. I have updated to the latest version and have ensured that my security settings are accurate.
This needs to be fixed.
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Anonymous commented
I have the same on-going problem with version 19.010.20069. Has this been resolved please. This is what I subscribe to this product for and can no longer use it. Phil 01.02.2019
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Anonymous commented
I've done the updates. Still the same. And now it won't allow me to uninstall the program. I have to go back to an older version. Last time it crashed, i had clients at my desk while I typed their contract. The program crashed several times......making me look very unprofessional and embarrassed.
Wish I had NEVER downloaded this version! It's terrible! -
Office Manager commented
Document crashes every time I attempt to "fill" the doc with text. When will this be fixed? The product is useless to me without this function.
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Office Manager commented
This is also a problem for me. It makes the product almost useless to me. When will this be fixed?
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Anonymous commented
When I start to type text when using the fill and sign tool, it closes down the program. This is the first time I've seen this. I am using the most up to date version of the program and Windows,
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Anonymous commented
It is still happening. Crashed multiple times today when I tried to fill in the number 1. I am using the latest version.
It happens when I try to type something and the autocomplete screen pops ups with recently typed items, but the auto complete screen is oversized and blank, freezes, then the app crashes.
1. Acrobat Pro DC 2019.010.20064
2. Windows 10 Home version 1803 -
Office Manager commented
Same problem here. It makes the product rather useless to me. When will this bug be fixed? I see it's been going on for some time.
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Kelli Huesman commented
Acrobat DC crashes whenever I attempt to Fill & Sign documents. The amount of time before the crash is variable. Sometimes it will crash after a single editing keystroke, other times it will allow some data entry before crashing. This happens on multiple different forms.
The OS Version is Windows 10 64-bit (OS Build 16299.846). The computer has already been replaced once with a similar model running the same OS and Acrobat version model. The problem persists across both computers.
Attached is the most recent Event Log data from a crash
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Kim commented
Hi, I've done what you've said and it says that I'm using the most recent version and there are no updates. It is still crashing.
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Anonymous commented
Using Window's 7, adobe acrobat crashes when using 'Fill and Sign' when typing, and a list of suggested words appear. The suggested words list appears and the document zooms out. After this occurs a few times, the program crashes.
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Adminsanchi jain (Admin, Adobe) commented
Sorry for the inconvenience.
Could you please tell:
1) Are you getting this error for every file?
2) Are you on Win/Mac and which operating system?Could you please share the file on sancjain@adobe.com.
Thanks
Sanchi -
Anonymous commented
When filing forms they repeatedly error with an unexpeted errors has occured and adobe shuts.
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Anonymous commented
Same issue here - it makes this unbearable to work with.
1. Acrobat Pro DC 2019.010.20064
2. Mac OS X Mojave (10.14.1)
3. Happens whenever I try to add text fill comments to any pdf.
4. No crash - simply get the spinning rainbow of death and it takes FOREVER to type anything in or scroll through text. -
Adminsanchi jain (Admin, Adobe) commented
Hi ,
Could you please tell:
1) Are you on Reader/Acrobat and it's version number.
2) Are you using application on Windows or MAC and it's version?
3) If possible please share the file.Thanks
Sanchi -
Anonymous commented
While typing or filling out on the files, it will just shut down automatically without allowing to save and this is happening since the new downloaded version. This is very frustrating when you working on time restraint.
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Anonymous commented
Update to remove crashes when using fill and sign
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Cass commented
We updated a few weeks ago, all was fine until now - I am trying to apply e-signatures or type, a white box randomly appears and then the app crashes completely and loses all my work. Please help. It happens on most documents but not all
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Anonymous commented
Adobe Acrobat Pro DC Version 2019.008.20080
WIndows 10 HomeSame issue