120 results found
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Illustrator Layer Export Maintain Layers and Sub-Layers
Save a document with top level layers as well as sub layers as a PDF with sub layers in tact.
1 voteHi
Please reach out to Illustrator forum as this seems like a Illustrator feature request. Since you are creating PDFs from Illustrator, we cannnot do much here.
Thanks
Tanvi -
Not all the text for a bookmark is displaying
I have set bookmarks for custom styles in my Preferences. However, when I create the PDF, not all the text is displayed, particularly the numbering in some of my headings. Some of the numbering is displayed, while others are not. I checked the Word document and the correct styles are applied to all the text.
1 voteUnfortunately, we cannot take your bug request at this moment given other high priority issues.
Can you please explain why these numbering were so important (in the event we want to fix this in future) ?Thanks
Tanvi -
Word 2016 - Acrobat DC - Windows 10 - Merging multiple Word files to single PDF
Why doesn't Word close when merging multiple Word docs to single PDF?
Each convert/combine of a Word doc to PDF opens a new instance of Word, leaves Word open on the screen and then opens another instance of Word for the next document. Inevitably Word crashes! What's the problem Acrobat? What's the fix!?1 voteGreat to hear that your issue is fixed!
Cheers!
Tanvi -
Issues with Microsoft Powerpoint and saving PDF in OS 10.13.5
Hi there! Can you please fix this issue?Whenever I am saving any Microsoft file (ie Powerpoint, Word) as a PDF in the 10.3.5 recent update it is really messing up my file. The fonts are all messed up, the hyperlink is incorrect, etc. Please fix this ASAP!
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Adobe Pro DC Portfolios
Hi there
I was used to Adobe Pro 9/10/11 until last week when i was 'upgraded' to Pro DC as we are now using Windows 10. I believe Adobe Pro 11 is end of life too?
I used Adobe Pro 11 to create portfolios which worked very well until i looked at Pro DC.
Now the layout has changed so much that once you the portfolio has been created you cannot see the first page which was very helpful. Now all you see is the adobe logo.
The various views have disappeared, 'grid' being my favourite.
Also the addition or…1 voteHi
We understand your concerns and appreciate your feedback. The lack of views in Acrobat DC is because we have dropped support of Flash due to security vulnerabilities in Flash.
So currently, there is no other Acrobat version that would support those kind of views.Thanks
Tanvi -
Exporting of high resolution graphics/shapes from powerpoint on Mac
Would like to be able to natively export high resolution "shapes" (i.e., gradients, colors, etc) from powerpoint without compromising quality
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Bug report
On the window Combine files into a single pdf, after I chosen a file, if I press the file and holding the ALT button, show me a little icon of plus, as the file will be duplicate inside this window, but doesn't work like that.
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
having trouble combining files to one Adobe file?
I am having trouble combining files to one Adobe file. why and how do i resolve that issue?
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
I am getting a box with a cross in it replacing certain letters. Help!
I am getting a box with a cross in it replacing certain letters when I save a PDF. Also, I would like to underline individual words but if they are in the same line, the whole line gets underlined.
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Unexpected text ligatures when creating PDF from HTML
Steps to reproduce:
Go to https://secure.cst.org/portal/en/url/login
Create a PDF from this webpageExpect that when the letters 'st' occur together that they are separate letters, but instead a 'st' ligature is created in the PDF.
Problem occurs in Windows 10 using Firefox, Chrome, and IE.
1 voteHi
Unfortunately, we cannot proceed with this request as this issue is specific to a particular site. Let us know if you face similar issues with more such sites and we will look into it in future.
Thanks
Tanvi -
export shifting page size
when exporting to pdf from InDesign, the page size is changing because the page information cannot fit on page because of crop marks and spread function
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Converted Word document to Acrobat. The end notes are not linked correctly
Exported a document from Word 2013 using the Acrobat PDFMaker Office addin. The Word document has 541 end note references. When I select a reference within the PDF document it does not bring me to the correct end note.
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Your combine files feature in Acrobat Pro 2017 is terrible. The old version worked so much better and was so much easier to use.
Combine files feature in Acrobat Pro 2017 is terrible. The old version was much easier to use (especially to put the files in a certain order - which is kind of important). Leave it to your company to make your software worse.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
1 vote
We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
acrobat can't open word doc on mac
Acrobat hangs when adding microsoft word documents. Using Office 2016
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
PDF maker plugin grayed out in Word
Prior to 02/02/2018 the create PDF plugin in Word functioned. The plugin stopped only in Word. It works in all other Office 365 ProPlus applications. Case #ADB-984399-R8L2
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Cannot creat PDF
I am usin Mac OS High Sierra and when i try to make a PDF i get the error:
"No pdf file was created because acrobat encountered an unidentified error"
What is the solution for this1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Combine files bug
Occasionally after 2 files are selected to be combined into one pdf document, there is only a blank gray screen, instead of showing the two documents side by side. I know that this happens when one of the documents to be combined is open and that makes sense to me, but it happens under other circumstances that I can't identify. When I close the application and open it up again, it works fine.
1 voteHi
Thanks for reporting the issue. Unfortunately we are unable to take this request due to other high priority items. However, as a workaround, you can quit and re-launch Acrobat and do Combine from Tools for a successful conversion.
Thanks
TanviThanks
Tanvi -
Bug report: cannot create multiple PDFs
I keep getting an error message that it cannot open the original files (they're in Word). This is really slowing down my workflow as I have a lot of documents to convert.
0 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Margins are the same in PDF as in Word
The margins in the word doc are changed when converting to a PDF file. One inch at the top, One and a half at the bottom, One inch left and one inch right are changed to two and a half at the top and less than a 1/4 inch at the bottom. No way to change this.
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi
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