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Acrobat for Windows and Mac

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120 results found

  1. User Friendly Live Chat

    I am trying to resolve an issue around producing a pdf from word document - Quite simple you would think, well no, I get this error message

    You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service.

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  2. issues with converting powerpoint files to PDF

    Since the new upgrade to mojave, I have issues converting ppt files to PDF. When I use PNG files in the powerpoint to get converted with a grey line around the picture in the PDF. See attached files how this looks. How can I fix this?
    I am using version 2019.010.20069 and powerpoint Mac version 16.20

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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    Declined  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi Frank

    As communicated to you over email, the issue you are facing is a Mac OS issue and has nothing to do with Acrobat. So we are closing this case from our end.
    Feel free to reopen a new case, if you face this issue with Acrobat.

    Thanks
    Tanvi

  3. You made the combine feature weaker than it was in the past with the new set up

    You made the combine feature weaker than it was in the past with the new set up

    1 vote

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    1 comment  ·  Creating PDFs  ·  Admin →
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  4. create pdf from web page sharepoint

    Bug Report: Not all content is captured when creating PDF from web page (SharePoint site)

    When using Create>PDF from Web Page, it usually works fine. However, when I try to use this function on a SharePoint site, the right side of the page gets cut off. I have resized the page, and it makes no difference. It is not an issue with the width of the page. The right 1/3 of the content is obscured with a white bar, even if the page size is twice as wide as it needs to be. I have tried this with various SharePoint…

    0 votes

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    2 comments  ·  Creating PDFs  ·  Admin →
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  5. Combining files not working with docx files

    Combining files not working with docx files

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  6. Bug. Seems like the new version of DC Pro has a lot of bug.

    Hello,

    I noticed recently when one combine 2-3.... separate PDF documents that they have been OCRed/Enhanced before the output will be an imaged PDF file and one needs to OCR/Enhance it again... was not like that before.

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  7. docx no longer recognized

    I purchased 3 licenses of Adobe Pro DC for use in my office. They were each installed on different computers(all windows 10 up to date, newest version of Microsoft office). We needed the software to convert word documents to PDF for upload to our new EMR system. All three worked great at first. Then all of a sudden two of the programs stopped recognizing docx. The word documents had not changed, were all in the same docx format! The third license was and still is working, unless I try to log in from a different computer to that license, then…

    2 votes

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    2 comments  ·  Creating PDFs  ·  Admin →
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  8. conversion from word to pdf using Adobe Cloud is worse than save as on word

    using the document cloud to convert the word doc to PDF, the page layout was messed up, there were blank pages in the pdf. Tables did not fit. It was not an exact copy of the word doc. However using the save as function on word gave the exact copy but of course without the hyperlinks

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  9. Disable Document Cloud

    Converting a PSD to a PDF file takes forever because of the completely unnecessary detour via Document Cloud.
    Besides of serious privacy and security issues, it's just insane to upload a PSD from my harddrive, just to download it again and create a PDF, which is again saved on my harddrive.
    it would be alright if it would work, but more often than not it just stops the progress bar while "uploading". Even if it works, it takes ages!

    Please make an EASY OPTION (like a buton) to disable the Document Cloud.

    Sincerely,
    Everyone!

    2 votes

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    0 comments  ·  Creating PDFs  ·  Admin →
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  10. Create multiple Pdf files error

    Adobe Acrobat Pro DC
    Get an error when trying to create PDF files from Word (single and/or multiple) Software simply says: Encountered an error..

    1 vote

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  11. not able to combine files

    Hi there,

    I can't combine files. When I add files to combine the page is just going blank. When I press 'combine' button it does click but it doesn't combine the files. How can I fix it?

    2 votes

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    0 comments  ·  Creating PDFs  ·  Admin →
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  12. Can not create from EMF file

    • Windows 10
    • Acrobat DC Continious 2019.008.20074

    I attempted to use the EMF file as the original file for PDF creation, but it can not be processed as unsupported.
    In the file type of the file dialog, the EMF file is displayed, but it may not be done.
    It was done before updating.
    The same file can be opened in Illustrator.

    2 votes

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    0 comments  ·  Creating PDFs  ·  Admin →
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  13. [BUG] Saving email as a new PDF through outlook addin doesn't include PDF attachment that was attached to the email.

    cant find version of outlook. sorry! wish i had more for ya

    https://imgur.com/a/4HxDCtS

    2 votes

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    3 comments  ·  Creating PDFs  ·  Admin →
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  14. Mojave bug: Images that used the "change color" feature are exporting strange

    When exporting PDFs from Powerpoint for Mac in Mojave, images are not consistent with what it looks like in PPT. This images was turned to greyscale and now it has a grey "abc" when it should be white.

    2 votes

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    0 comments  ·  Creating PDFs  ·  Admin →
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  15. Mojave bug: PDF exports are acting up

    When exporting PDFs from Powerpoint for Mac in Mojave, images are getting a thin grey outline and some colors are changing. PLEASE FIX ASAP, we use this every day and we are screwed until it is. Wish we didn't update!

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  16. BUG: Grey screen when combining open PDFs

    When I combine PDFs that are open on my screen, intermittently a grey screen will pop up instead of the files that I want to combine. Then I have to close out all the PDFs I'm working on and then open again to combine them. This Bug needs to be fixed and did not occur on older Acrobat versions. Please help.

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  17. File>Create>Combine files

    Bug.
    File>Create>Combine files>Add open file>select all>ok > then Escape to cancel

    redo File>Create>Combine files>Add open file>select all>ok> no file appear to be combine

    have to restart Acrobat

    1 vote

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    4 comments  ·  Creating PDFs  ·  Admin →
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  18. Combining photographs into a binder document - Urgent

    This is a bug report. Adobe will not let me combine photographs that have been converted to PDF into one document so they can be Bates numbered. I get an error message that says Adobe encountered an unknown error and it will not combine the photographs. Help please!! I work for a law firm and am trying to produce these photographs in our discovery responses!!

    1 vote

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    2 comments  ·  Creating PDFs  ·  Admin →
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  19. Remove size dimension restrictions on PDFs!

    Why is there a size restriction on PDF dimensions?
    I have a fairly simple outdoor sign created in InDesign at 234" wide and when I make it into a pdf it is cut off.
    Very annoying! It certainly has nothing to do with file size as the cut off PDF is less than 100K!!

    1 vote

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    2 comments  ·  Creating PDFs  ·  Admin →
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  20. Combine Files Chokes on Pages with Images

    I frequently combine PDFs into one report document, and lately when I go to add footers, headers, and/or watermarks, I get an error message "An error was encountered while retrieving page content." I have to convert the entire file to .ps, THEN back to PDF, before I can add my page numbers, etc. This never used to happen. Please fix it!!

    1 vote

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    2 comments  ·  Creating PDFs  ·  Admin →
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