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Acrobat for Windows and Mac

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37 results found

  1. Bug: Images corrupted on converting to PDF from PowerPoint

    See attached for the screen grab of corrupted image.
    PowerPoint version 1902 / Office 365 / Windows 7
    I cancelled the Acrobat subscription due to this bug, so recreating the problem on my side will be difficult.

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  2. Acrobat DC compile files into single PDF, Illustrator files grayed out

    In Acrobat DC when attempting to combine files into single PDF and trying to select Illustrator files they are grayed out and cannot be selected. I have to drag them from the finder into Acrobat. This is a major pain and waste of time. Before the upgrade I could always select an AI file to add to a PDF. Now I never can, even when trying to replace a page with a new file. Illustrator and Acrobat are not talking to each other.

    2 votes

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    1 comment  ·  Creating PDFs  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Acrobat does not support conversion of AI files to PDF via the Combine functionality.
    Can you confirm that you are combining AI files or PDF files created from Illustrator?
    Also, do you have Illustrator installed on your system?

    Thanks
    Tanvi

  3. I loose all active links when converting from Word Docs to Adobe PDFs

    I use a Macbook Pro

    3 votes

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    1 comment  ·  Creating PDFs  ·  Admin →
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  4. Can't make PDF from .tif file BUG REPORT

    I receive .ai and .pdf files via email from customers. I convert these files to .tif in Photoshop. Until sometime around the end of October, I would create multi page PDFs with Acrobat, as proofs. The .tifs are used as print files. Now I get this error box. "Adobe Acrobat could not open 'WFFTBRAB2019WineSignage11x17batch1Page01.tiff' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
    Here is my case number: ADB-9772660-R1Y5 

    2 votes

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    Need Info  ·  2 comments  ·  Creating PDFs  ·  Admin →
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  5. merge files binder

    When creating a binder using the > Combine Files function, all batch imported files should be clearly checked by default, with the option to uncheck individual files.

    Alternatively: When clicking > Combine, the user could be notified:
    "It seems you have imported more files than are currently being combined. Is this right? (Tip: If you like to use all your imported files in this binder, please check all your imported files by doing X.) >Y/N

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  6. Problem with merged documents

    When I merge several documents into a single PDF, recipients are telling me they are getting an error message that a file is corrupt. The merged documents consist of 3 MS Word documents, a single PowerPoint presentation, and 5 PDFs. We recently were upgraded to Adobe Acrobat Pro DC, Version 2019.012.20040. I didn't have this problem before. I've re-created the MS Word and PowerPoint documents and still no fix to the issue. Any suggestions?

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Please ensure that your Acrobat and Office are updated to latest version.
    Can you view the combined PDF correctly or are you also getting an error message?
    Please share the error message screenshot with us.

    Thanks
    Tanvi

  7. Convert html to pdf on Mac

    Please allow html to be created as clickable pdfs on a Mac. The documentation you provide says it can be done on Firefox but that is false. Wasted hours with your support folks before they said it can't be done.

    4 votes

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    1 comment  ·  Creating PDFs  ·  Admin →
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    Need Info  ·  AdminSagrika Khandelwal (Admin, Adobe) responded

    Hi Valeria,

    Thanks for reaching out. We are really sorry for the inconvenience you are facing.
    As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.

    Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
    1. Launch Acrobat.
    2. Go to File→Create→PDF from Web Page.
    3. Click on “Browse” button and select the HTML file to be converted.
    4. Click Create.
    If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.

    If you want to convert an online URL, you can use Acrobat…

  8. Snipping Tool / Screen Shot Tool or Add-on in Adobe DC

    It would be hugely beneficial to have seamless integration of the Snipping Tool and Adobe DC with one-click creation of a PDF from a screen shot or screen selection. For the purpose of this request I am using a Windows laptop with the full suite of Adobe Creative Cloud. I can already create PDFs with one-click from most other Microsoft products such as Word, Excel, PPT and Outlook, but having Adobe be able to handle screen shots and even combine/edit them without going through file/save/rename/export/save will be a great enhancement to Adobe DC which is already a great product.

    2 votes

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    0 comments  ·  Creating PDFs  ·  Admin →
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  9. Drag MS Word documents into an existing PDF - no longer works

    We used to be able to drag MS Word documents into existing PDFs (in the thumbnail view), and the Word document would automatically be PDFed and combined with the existing PDF. This no longer works, and is causing certain tasks to take much longer than they used to.

    1 vote

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    1 comment  ·  Creating PDFs  ·  Admin →
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  10. Create multiple pdfs crashes

    Acrobat Pro DC latest version on Windows 10 (latest). after creating about 20 pdfs it catches out simply closing acrobat. Have same problem on multiple PCs. Has been happening for 6 months or so. Before that I could create 100s without a problem.

    2 votes

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    3 comments  ·  Creating PDFs  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Thanks for sharing the steps. We are aware of a similar issue with OneDrive files and are working on fixing it.
    Can you check if you can convert Office files kept in OneDrive by right-click menu and the PDF gets created. Does the Office app remain open or does it get closed?

    Thanks
    Tanvi

  11. When trying to convert a web page in Firefox, using the .

    When I try to convert a web page in Firefox to pdf using the icon on top right corner, it often does not work. If I try the convert to pdf using the print command on the right dropdown list, the optionto print, then adobe pdf will convert the same page to a perfect pdf. What is wrong?

    1 vote

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    Need Info  ·  1 comment  ·  Creating PDFs  ·  Admin →
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  12. Firefox addon failing to convert

    Hello, I recently installed the Acrobat Firefox add on. Here are the issues:

    1. it takes an enormous amount of time for the conversion process to complete

    2. As you will see in the attached screencast, the "open pdf in acrobat" option is turned off, yet acrobat application opens anyway. either way, you will see that i'm logged into the account and logged in to the document icloud.

    1 vote

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    Need Info  ·  1 comment  ·  Creating PDFs  ·  Admin →
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  13. not able to save multiple excel pages as one pdf!!!!!! please help. it stopped allowing me to do so after some updates.

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  14. Creating PDF from Office 365 Mac MS Word Results in a Network Error Unrelated

    Case ADB-7492668-J6J4 -Word file is uploaded with embedded fonts as per Preferences (see attached) to the document cloud and then PDF converting Acrobat provides following error (see attached) "Acrobat PDF Conversion could not be completed. This could be due to a network error or if there is no valid Acrobat online service membership." If you go through the same process except NOT embedding fonts the same document will convert to PDF without error. However, the fonts in the PDF file are now different in the Word file as they are no longer embedded. When using a MS OS and upload…

    5 votes

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    2 comments  ·  Creating PDFs  ·  Admin →
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  15. Merge Png do not work correctly

    The output file is super small.It is like 1/100th of the original size. Not useable at all.

    1 vote

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    Need Info  ·  2 comments  ·  Creating PDFs  ·  Admin →
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  16. BUG - Converting emails to PDF does not include jpg attachments

    I updated to Adobe Pro 2017 and using Outlook 2013 with all current updates. When I use the Adobe PDF Maker in Outlook it will not include any jpeg files. I have verified the conversion settings are correct, I have even tried dragging a group of emails into "combine files" in Adobe 2017 but regardless the jpeg attachments to not transfer.

    PLEASE HELP - I need the complete emails with all attachments for a legal case. I even purchased evermap to convert the attachments in a portfolio to PDF so they can be bates stamped. BUT if the attachment is…

    8 votes

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    5 comments  ·  Creating PDFs  ·  Admin →
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  17. Acrobat DC takes over the computer when assembling PDF files.

    It seems that Acrobat DC wants to be in charge of my computer when assembling multiple PDF files into one PDF. After each file added, Acobat DC forces itself to have the focus, and brings itself to the front, no matter what other application I'm in. My computer has 24 cores, and 64 GIG of ram, yet Acrobat DC won't multi-task and let any other app have focus whiles it's assembling PDF files.

    2 votes

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    4 comments  ·  Creating PDFs  ·  Admin →
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