120 results found
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My Adobe Acrobat Pro will not convert webpage to PDF after I downloaded the Acrobat Pro DC. Please advise.
Hi. I just downloaded the Adobe Acrobat Pro DC and now I cannot use my Adobe Acrobat XI Pro to convert webpages to PDF. Please advise. Thanks.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Two bugs in PDFMaker in Office 2016
Bug report 1, Windows 10, latest Acrobat, MS Excel 2016
1. PDFMaker closes Excel file after making the PDF
2. Open Excel file, go to Home, then select Save as Adobe PDF, in the dialogue select the sheet to print and also set "Export sheet to single page" (translated from german Excel)
3. After the PDF has been created, it opens Acrobat to show the PDF. In Excel, the file is closed and it pops up a requester "Name conflict" with "Old name: _FilterDatabase".1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Bug report
The web-to-pdf function has ceased functioning in firefox. It claims the license has expired, but all other Adobe products work
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Problem with Windows 2016 Plug-ins, Outlook, excel Word etc Crashing
Outlook, excel Word etc Crashing. Outlook alerts "Problem with Adobe plug-in" and asks me to disable. Which of course I can't because I need it.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Adobe Acrobat Pro crashes on AutoCAD files
After the most recent update, I get the error "Adobe Acrobat has stopped working" any time I try to create a PDF from an AutoCAD file. I re-installed Acrobat and it worked up until it updated again.
Faulting application name: Acrobat.exe, version: 18.9.20050.57426, time stamp: 0x5a1c7469
Faulting module name: Acrobat.dll, version: 18.9.20050.57426, time stamp: 0x5a1c7441
Exception code: 0xc0000005
Fault offset: 0x006c7799
Faulting process id: 0x58fc
Faulting application start time: 0x01d36ada39695a40
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: 20c9c771-b62e-44c4-be21-b182e5df666e
Faulting package full name:
Faulting package-relative application ID:2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
BUG
I click on a file to convert to a PDF and I get an error that says PDF Maker files missing.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
INDD Hyperlinks corrupted by Acrobat DC
REALLY BAD BUG: when exporting InDesign files with File hyperlinks, Acrobat DC destroys link by adding an extra 'File:' at link beginning, plus add'l %20 scattered throughout address, so that the link will only work if it is edited in DC. What a waste of time!
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Adobe spark page to pdf
Adobe Acrobat does not load Adobe Spark links and therefore cannot convert the pages into a pdf. This needs to happen.
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
1 vote
We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Slow conversion of word documents
When I combine two word documents it takes for ever to convert to PDF, I have the latest version of word and acrobat DC. Can anyone please help
Word 2016 (file size 160K)
Acrobat DC
Windows Server 20161 voteWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
bug with Acrobat Pro DC
when I export from InDesign to PDF, a fine white line is around the edge of the PDF file. Can't find settings to fix this; it's new as of my updated software. I am on a Mac and use OS Sierra. I use update Adobe software via the cloud. Please look at the photo at the top of the page. Can't seem to eliminate the fine white line.
1 voteHi
We are unable to see any fine white line in the attached PDF with Acrobat DC. Moreover, the PDF seems to be created from InDesign, so if you continue to face this issue, please reach out for help on InDesign forum.
Thanks
Tanvi -
I am unable to integrate the flash content while creating a PDF portfolio in Acrobat 2015/2017 versions. There are no options to change the
I am unable to integrate the flash content while creating a PDF portfolio in Acrobat 2015/2017 versions.
There are no options to change the layout or to integrate a customer view from a .nav format file1 vote -
BUG: Opposite symbol on creating the PDF
Creating a PDF using the PDF-Maker (ACROBAT Pro 2017 WORD Addon) of a DOCX-file (WORD 1016)
the <greater or equal sign> is changed to the opposite symbol
the <smaller or equal sign>.
Both files attached for reproduction2 votesHi
We checked at our end and found that this is a Microsoft Office issue. If you create a PDF by doing Save As > PDF in Microsoft Office, even then this bug happens.
Please reach out to Microsoft for this problem.Thanks
Tanvi -
Application Errors
Getting reports from multiple users that when creating PDF's that the application crashes. THey have dealt with this issue but as work has picked up the issue needs to get resolved. Below are two sets of crash logs from Event Viewer:
Faulting application name: Acrobat.exe, version: 15.6.30306.25331, time stamp: 0x58dbf189
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x081c6c10
Faulting process id: 0x8688
Faulting application start time: 0x01d32c9f568ea265
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: 97362a04-9892-11e7-80fc-00155d011607
Faulting package full name:
Faulting package-relative application ID:And
Faulting application name:…
3 votesWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
2 votes
We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Some borders don't show up in Word forms that are converted to pdf
I am using Acrobat XI Pro. When I convert Word forms to pdf, part or all of some of the border lines in tables is covered up by white lines. I have to go into Tools>Content Editing>Edit Text & Images, enlarge the file to about 200%, and delete each white line to get the border line to show up completely or at all. I have hundreds of forms to create and maintain in my job, and whatever is going on needs to be fixed or explained because I don't have time to delete white lines covering the borders each time…
1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Higher resolution Save to Adobe PDF
When I save a file (Word, Email etc) to Adobe PDF, the resolution or image quality is noticeably lower than other PDF formats.
2 votesWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Unable to view Portfolio PDF online or in email.
When you combine PDFs containing signatures they are saved as a portfolio. When sending the PDF file it is not accessible within the email document itself nor directly from the downloaded tab. All you see is a giant "Get Adobe Reader " icon. It's confusing since I have Adobe Reader...apparently you have to go to your download folder, right click on PDF file and select "open with" Adobe Reader in order to access it. But then you can only view combined files individually and not as a whole. This doesn't work for our use as three or more people need…
3 votesWe are closing this case as this is as designed behavior as Portfolios can only be viewed in Acrobat or Reader.
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Converting with Word Plug-in causes display problem on original document
Converting with Word Plug-in causes (jumbled) display problem on original Microsoft Word document (see attached)
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Adobe Acrobat Pro DC crashing when switching from Color to B&W
Make your error messages explicit and helpful. Why does Acrobat Pro DC crash so often when I am trying to create a pdf that has some color and some b&w pages?
2 votesWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi
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