120 results found
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Save as Adobe PDF - Created PDF flickers open, then closes
Hello,
For certain documents, the "Save as Adobe PDF" option within Word 2016 is not usable. The all of the export steps appear to complete, and the resulting PDF file flickers on-screen and then closes. No file is actually saved.
I have confirmed this an issue with the following:
Microsoft Office 2016 Version 1803 (Build 9126.2275 Click-to-Run)
Adobe Acrobat 2015 Standard (15.006.304488)
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Acrobat 2017 PDFMaker Not a valid Add-in
There is a currently unidentified issue in our organization that is preventing the Adobe Acrobat 2017 PDFMaker Office 2016 add-in from functioning in any office product.
The add-in shows up in the "Inactive add-ins" tab in the office options. When you try to reactivate the add-in, it fails, give the following error: "Load behavior: Not Loaded. A runtime error occurred during the loading of the COM Add-in". If you delete, and then attempt to reinstall the add-in, the installation will fail giving this next error:" "C:\Program Files(x86)\Adobe\Acrobat 2017\PDFMaker\Office\x64\PDFMOfficeAddin.dll" is not a valid Office Add-in." We have done complete Uninstall/Reinstall's of…2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
I specifically said "do not open document after creation" so, while it doesn't open the specific document, it just opens Acrobat DC
I specifically said "do not open document after creation" so, while it doesn't open the specific document, it just opens Acrobat DC with all my most recent documents. Way to shove it down my throat.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Issues with Microsoft Powerpoint and saving PDF in OS 10.13.5
Hi there! Can you please fix this issue?Whenever I am saving any Microsoft file (ie Powerpoint, Word) as a PDF in the 10.3.5 recent update it is really messing up my file. The fonts are all messed up, the hyperlink is incorrect, etc. Please fix this ASAP!
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Issue combining PDF documents
This is a Bug Report
Hi,
We are having multiple people at our organization having issues with the "Combine PDF" function when using Acrobat DC. When they combine anything (pdfs only, a mix of pdf and docx, pptx, etc) they will get the new document, but certain pages will be blanked out with all the original text deleted. All they get is the background image if there is one, but no text will remain. This seems to be a random occurance as it affects different files and different pages within these files.As this is random, I cannot provide a…
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Your combine files feature in Acrobat Pro 2017 is terrible. The old version worked so much better and was so much easier to use.
Combine files feature in Acrobat Pro 2017 is terrible. The old version was much easier to use (especially to put the files in a certain order - which is kind of important). Leave it to your company to make your software worse.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
turn off Adobe DC Pro Start up \ Recent Files window when combining files
Windows Server 2012
Adobe Acrobat Standard DCWhen we use Windows File explorer to Combine files we are not able to get it to work If you do not have Adobe Acrobat DC Open.
Steps we take
- Select multiple documents using Control + Click in File Explorer.
- Right click then select Combine files in Acrobat
- Adobe acrobat opens to a Welcome Screen of sorts. There is no way here to combine the files.
If we have Adobe Acrobat DC open then it brings you to the Combine files window as it should.
First image is how it looks if you…
2 votesWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
My Adobe Acrobat Pro will not convert webpage to PDF after I downloaded the Acrobat Pro DC. Please advise.
Hi. I just downloaded the Adobe Acrobat Pro DC and now I cannot use my Adobe Acrobat XI Pro to convert webpages to PDF. Please advise. Thanks.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Bug report
The web-to-pdf function has ceased functioning in firefox. It claims the license has expired, but all other Adobe products work
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Problem with Windows 2016 Plug-ins, Outlook, excel Word etc Crashing
Outlook, excel Word etc Crashing. Outlook alerts "Problem with Adobe plug-in" and asks me to disable. Which of course I can't because I need it.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Adobe Acrobat Pro crashes on AutoCAD files
After the most recent update, I get the error "Adobe Acrobat has stopped working" any time I try to create a PDF from an AutoCAD file. I re-installed Acrobat and it worked up until it updated again.
Faulting application name: Acrobat.exe, version: 18.9.20050.57426, time stamp: 0x5a1c7469
Faulting module name: Acrobat.dll, version: 18.9.20050.57426, time stamp: 0x5a1c7441
Exception code: 0xc0000005
Fault offset: 0x006c7799
Faulting process id: 0x58fc
Faulting application start time: 0x01d36ada39695a40
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: 20c9c771-b62e-44c4-be21-b182e5df666e
Faulting package full name:
Faulting package-relative application ID:2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
BUG
I click on a file to convert to a PDF and I get an error that says PDF Maker files missing.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
BUG: Opposite symbol on creating the PDF
Creating a PDF using the PDF-Maker (ACROBAT Pro 2017 WORD Addon) of a DOCX-file (WORD 1016)
the <greater or equal sign> is changed to the opposite symbol
the <smaller or equal sign>.
Both files attached for reproduction2 votesHi
We checked at our end and found that this is a Microsoft Office issue. If you create a PDF by doing Save As > PDF in Microsoft Office, even then this bug happens.
Please reach out to Microsoft for this problem.Thanks
Tanvi -
2 votes
We are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Higher resolution Save to Adobe PDF
When I save a file (Word, Email etc) to Adobe PDF, the resolution or image quality is noticeably lower than other PDF formats.
2 votesWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Converting with Word Plug-in causes display problem on original document
Converting with Word Plug-in causes (jumbled) display problem on original Microsoft Word document (see attached)
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Adobe Acrobat Pro DC crashing when switching from Color to B&W
Make your error messages explicit and helpful. Why does Acrobat Pro DC crash so often when I am trying to create a pdf that has some color and some b&w pages?
2 votesWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
I used to be able to make a pdf in indd. and it popped up in adobe acrobat immediately, why doesn't it do it any more? I loved that!
What happened?
2 votesWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Bug - Combine files into a single pdf
Acrobat DC's, File>Create>Combine files into a single pdf, will stop working and I will have to quit and re-open Acrobat DC. It will work for a little while and then stop working. I will go to File>Create>Combine files into a single pdf within Acrobat DC, and when I choose two .pdf files to combine the preview will not show for the two files being combined, so I exit the window. Then try to go to File>Create>Combine files into a single pdf again and it plain just doesn't do anything, so it stopped working. A quit and re-open of Acrobat DC…
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
the equivalent of Word's ScreenTips
When I create a PDF from a Word 2008 for Mac file, the hyperlinks to urls carry over, but not the ScreenTips (designed for human use, not machine use) to tell the reader what the link is to.
I thought this feature was available based on this document: http://www.ned.uscourts.gov/internetDocs/cmecf/hyperlinking_attorneys_word.pdf (at page 32)
2 votesHi
This feature is only available on Windows. Moreover, Office 2008 is not supported on Mac by any supported Acrobat version.
Thanks
Tanvi
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