99 results found
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I was having problems getting Abode to work so cancelled my subscrition. Now all the invoices using abode have been deleted
I was having problems using abode so cancelled my subscription from frustration. All my invoices were done on this system and now I have no record. Why were the invoices removed from my system when I cancelled my subscription, they were done while I was paying to use it and I want them back
1 vote -
Team and personal id linkage - to stop repeated account swapping
I have a Team Account (work email address) for Acrobat Pro
I have a personal account (personal email) for Creative Cloud Photography Plan.
I use both work laptop and personal desktop for work application.
I wish to remain logged into CC for LR access, but when I want to use Acrobat Pro, I am forced to swap ID. As Acrobat Pro is my default PDF viewer, this happens a lot.
The answer given was to ask my corporate Adobe Acount Admin to use my personal email address not my work email.
This is mad.
Corporates don't make this easy. I…1 vote -
Licence Activation is standalone and not connected to Creative Cloud
BUG - Licence Activation is standalone and not connected to Creative Cloud
We have Creative Cloud collection subscription and the licence activation to acrobat is not connected to being signed into Creative Cloud.
so you have to sign in twice.
Please fix this so it is part of the whole family. We should only have to sign in once to activate all the software in creative cloud suite.thanks
1 vote -
No se encuentra IMSLib.
Problema de instalación no se encuentra IMSLib. Los servicios de Acrobat no funcionan.
Ricardo Rojas 21/12/20181 voteNo response from customer for 3 months.
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Adobe crash
My Adobe Reader DC crashed on my Mac and I can´t close it, restart it or anything. Even I can´t restart my laptop because is still open. I am trying to log in my account, but this is also not working (still waiting for the reset password mails). I don't now how to delete the program and reinstall it.
1 voteMarking this issue as resolved as there is no response from the user.
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Second ID for Second Subscription
If a customer wants to purchase more than 1 subscription, they should not have to create a second email and sign in as a separate customer. In order to buy 2 subscriptions, I have to create a separate email, separate password, and sign in separately under a second Adobe ID.
1 vote -
Visibility of Adobe Acrobat's Updater
Please make the updater of Adobe Acrobat visible when it runs. Yesterday, I already begun to look for malware on my MacBook until I realized that it was simply the Acrobat Updater downloading and installing the newest update silently and invisibly in the background. Thank you.
3 votesHi,
Thanks for writing your concerns to Adobe. We try to apply updates in background so that it is less intrusive to users .
We will try to improve based on your inputs. -
Bunch of crooks - signed up / paid and your web site/program contstantly redirects to pay again
BUNCH OF CROOKS - CONSTANTLY REDIRECTS FOR REPAYMENT / UPGRADE. CANT USE WHAT I PAID FOR
1 voteHi,
Can you please contact Adobe Support at https://helpx.adobe.com/contact/support.html
They will be able to resolve your issue on purchase.Thanks,
Karan -
I need it on Linux - Kubuntu
I need your full suite of products, specially those related to pdf, (reader, editor, etc.), for work on Linux, kubuntu or Debian.
I know of there are many companies of the lack of these tools jeopardize the switch of the work stations to Linux, for the daily office task.4 votesHi,
Thanks for your suggestion, but currently we have don’t have any plans to offer our Acrobat on Linux.
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Lower Cost
I would gladly pay $5/month for the use of Adobe Acrobat Pro, but $15/month is far too high for the amount I use the software. Also, I would appreciate it if you would simply provide the subscription option of "Three months free" instead of waiting for me to cancel my subscription before offering me better pricing for your product. It feels like you're trying to dupe me as a customer when you do that, and it comes across as dishonest. If that's not what you want your brand to be, then just be up front about what you're willing to…
3 votes -
Acrobat Pro briefly "flashes" (launches and quits) at startup (OS X 10.13.6)
Since the latest Acrobat update (Build: 19.8.20071.303822), the app briefly "flashes" (launches and quits) at startup. I checked the System Prefs/Login Items, and, as expected, I only see AdobeResourceSynchronizer there so I don't quite understand what is going on. Do you? Otherwise, the app works as advertised (so far). Thanks.
1 vote -
May/June 2018 - Adobe Pro DC download link - NOT GOOD
Had to redo PC. Downloaded and reinstalled Adobe Pro DC. No dark theme setting available. Contacted Adobe support. Tech insisted that the only way to help was to remote in. Tech changed some registry settings and from my recollection, the spt tech installed a "repair software". Then my system started revving up terribly. I didn't like what I was seeing. I ended session, reverted back to an image before remote session. Reopened Adobe Pro DC. Turns out the download gave me 2015 (classic) vs newer. Tried to update, it said it was up to date. Thankfully I found an older…
3 votesMarking this issue as resolved as there is no response from the user.
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More license options.
It's moronic that I can't license more than two machines without having to establish a new email address. Rather than give you more money, I'll just remove it from the other machine. I'd rather give you more money, but that's not an option.
3 votesMarking this issue as resolved as there is no response from the user.
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Email verification never arrives when trying to sign on
Email for verification purposes never arrives when trying to log in
1 vote -
Constantly have to sign in , its making me mad.....
lt would be nice if sign in happened once a month or longer. I have to sign in every dam day and even twice a day.
11 votesMarking this issue as resolved as there is no response from the user.
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trial version despite creative cloud subscription
I have a creative cloud subscription but all my apps changed to "start 7-day trial" or "buy now". Even a complete uninstall of all apps and creative cloud app followed by a fresh install did not solve the problem. Also my Adobe Acrobat X has been uninstalled without my approval.
5 votes -
Please give me the option to remove the splash screen as before!
Please give me the option to remove the splash screen as before.
3 votesMarking this issue as resolved as there is no response from the user.
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My Acrobate Pro DC keeps crashing within 20 seconds of opening the program
I cannot get the program to stay open - I have installed / uninstalled and reinstalled the program.
4 votesMarking this issue as resolved as there is no response from the user.
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Subscription & activation system is very very poor - wasted most of today with it
I have a fully paid subscription with correct Visa card details - keeps telling me the TRIAL MODE has expired - logged in, logged out a million times - useless, absolutely useless - should get a refund to cover lost salary
12 votesMarking this issue as resolved as there is no response from the user.
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Bug Report License expired when it is not - UMass-Amherst Faculty/Staff
Bug Report License expired when it is not - UMass-Amherst Faculty/Staff
2 votesMarking this issue as resolved as there is no response from the user.
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