584 results found
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Acrobat icon in Windows 10 menu
I have already reported the fact that, when installing or updating Adobe Acrobat (which happens rather often), the program icon in the Windows menu is incorrect. I know how to bypass the problem by creating manually the good icon, but each time Acrobat is updated, this bad icon reappears (see screenshot).
This is a VERY long lasting bug. So please, fix it!!!
Thank you
28 votesHi,
Could you please try the following steps and let us know if the issue is resolved:
• Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
• Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
• Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
• Right click on Acrobat.exe > Send to > Desktop
• Right click again on Acrobat.exe > Pin to Start Menu… and close the window
• Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
• Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the… -
Second ID for Second Subscription
If a customer wants to purchase more than 1 subscription, they should not have to create a second email and sign in as a separate customer. In order to buy 2 subscriptions, I have to create a separate email, separate password, and sign in separately under a second Adobe ID.
1 vote -
I am so disappointed because this widely used program is too expensive for a person living on disability to afford.
Affordability is way over the top for this idea. A program that is so widely used by most everyone is dangled at us like a bone on a string and we cannot afford to purchase it. A few dollars to thousands of people who can afford it, is millions to a few who cannot make ends meet everyday. Why is there not concessions made for those who simply cannot afford it. The supposed "free" PDF programs are not free, or at least I cannot find one that is. This is ridiculous. Prior to becoming disabled, I went to school and…
1 voteThanks for your feedback, we will take this concern forward with the concerned team.
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Can not disable auto updates
Auto update feature cannot be turned off. This is a fundamental flaw in your software. No software should ever update without permission of ownder.
1 votePlease let us know the OS on which you are using Acrobat (Windows or Mac).
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Acrobat DC will not open files
Acrobat DC. since the update on 10.23.18, will not open files, making it rather useless. I have tried uninstall/reinstall; this will get one file opened one time. On a second launch, it again will not open any file. Am I going to have to uninstall/reinstall EVERY time I want to open a file?
1 voteHi,
Could you please let us know the following information:
1) Version of Acrobat DC you are using.
2) Which OS are you on.
3) What happens when you try to open Acrobat (Any error message? or Acrobat doesn’t launch?)Thanks
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Unable to convert files to pdf
I purchased the Adobe PDF Pack in August 2018 but now, each time I try to convert a file, I get a message saying that my trial has expired and I must buy to continue. Please tell me how to fix this or return the money I paid. Thank you.
2 votes -
Adobe DC affected. Bug Report. 10/14/18 Windows 10 update 1803 broke the ability to assign adobe as the default app for .tif files. I can a
Bug Report. 10/14/18 Windows 10 update 1803 broke the ability to assign adobe as the default app for .tif files. I can assign any other offered app (paint, sketch, photo). I had to do a system restore to revert back to temporarily correct this issue.
1 vote -
This concerns Creative Cloud subscription window. The window always resets to a service Adobe is trying to sell. I want it to go back to my
This concerns the window for the Creative Cloud user interface. It always resets to some Adobe service that is being promoted such as Adobe Stock. This is annoying. Every time I start my computer I have to reset, first to Applications, and then again to installed applications. There appears to be no preference that will override this. I know this is very very minor, but after hundreds of repetitions of this experience, I just had to let you know how irritating it is.
1 vote -
Bunch of crooks - signed up / paid and your web site/program contstantly redirects to pay again
BUNCH OF CROOKS - CONSTANTLY REDIRECTS FOR REPAYMENT / UPGRADE. CANT USE WHAT I PAID FOR
1 voteHi,
Can you please contact Adobe Support at https://helpx.adobe.com/contact/support.html
They will be able to resolve your issue on purchase.Thanks,
Karan -
Missing or non-existent Acrobat: error code 123 Sh1t
My idea is that Adobe permit me to download Adobe acrobat to my chromebook. I cannot do some things - like apply for passport pages - without Adobe and always - every time I try to download, or ignite or turn on this feature - I get to go through all the steps and then: Access Denied, or Unable to download because this computer is a chromebook or wrong password.
2 votes -
Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open.
Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open. I get the spinning beach ball for several minutes (yes minutes). I then check Force Quit and invariably, Adobe Acrobat Professional is "not responding". Adobe says the two are compatible, but I do not think so.
1 vote -
Change the "update" button to "upgrade"
While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I…
4 votes -
Stop prompting me to sign in I don't want to
Stop asking me to sign in!
I Should just be able to use the product i paid for without the annoying sign in prompt every time I open a document3 votes -
1 vote
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I was using the free version of Acrobat DC and now my PDFs have changed to the pro version and it tells me my subscription has expired. Grr
Please fix my problem. Idon't want the pro version.
1 vote -
Did NOT have automatic updates on and still updated
I really do not appreciate starting work and finding a whole new update unexpectedly when I have work to do! I do not have auto updates on and was not even signed into Adobe. Please stop updating without warning!
4 votesAutomatic updates are enabled by default for Acrobat. Could you please let me know how you disabled the updates.
How to disable updates:
https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html#idkeyname_1_24908 -
Bring back "Clear Recent Documents" feature. Clearing file-by-file is
Please bring back Acrobat DC option to clear multiple/all recent files with one button.
Recent update to forces me to clear them file-by-file.
Taking away 'bulk' clearing option was a BIG step backward which costs me extra time at work.10 votes -
One Click Send
Since the newest update, the send feature now requires a few more mouse clicks. Before the newest update, it was a one click send feature which myself and my colleagues would agree was much more user friendly than this new feature. I would like to have that brought back.
2 votes -
Bring Back Clear all Recently Viewed Files and clear error
Recently updated DC to version 19.8.20071.303822. Previous version had a button at the bottom of the page that said clear recently viewed files. Now I have to check block each individual PDF and clear them. The last PDF it does not give the option to clear instead it asks about delete. I don't want to delete the file, I just want to clear the screen of recently viewed PDFs of files. Also if I try to select it with the others I want to clear, the clear option disappears, what is up?
3 votes -
Rethink the Automatic Update behavior for the Acrobat app
Like many users I was caught off guard by the automatic October 2018 update that significantly changed things (for the worse, as usual). I wasn't even aware that Acrobat had automatic updates turned on! All the other CC apps simply notify you via Creative Cloud when an update is available, and I choose whether or not to install it. Why is Acrobat different?
Apps from other companies have a prominent dialog during initial install that asks whether you want to install updates automatically or not. I don't recall ever seeing this type of notice for Acrobat.
At the very least,…
1 vote
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