52 results found
-
licensing system not working for me
My concern is with the new Adobe policy of license-based software. I was extremely frustrated when I was out-of-the-blue prompted to log in to Adobe just to open a pdf. My saved log-in did not work, and I was unable to open my flight document, which was a big problem for me in the moment. I have now solved that problem (by switching pdf viewers, to Preview). However, the root of my dissatisfaction is with the Adobe licensing system. I am a paid subscriber, and this system is not working for me. I absolutely do not want to be told…
1 vote -
ins
How a Freaking HUMAN to Talk TO that would work WASTING MY **** TIME and your Twitter support Sux as well
1 voteCan you please let us know the exact problem you are facing.
-
Subscription problem
I probably shouldn't have to, because I get an adobe package from my employer, but I paid $190 for a one year Acrobat Pro DC subscription on June 26, 2018. 5 months later, I'm getting a message that my subscription has expired.
My order # is/ was: ADB034255491
Either fix the problem or refund my money.1 vote -
Cannot connect to Adobe update server
Acrobat Pro X
Whenever I try Help/Check for Updates ... I get a message back that "Cannot connect to Adobe update server. Please verify that you are connected to the Internet and check for updates again." Obviously, I am on the Internet to make this post. What do I do?1 voteCould you please let me know if you are on windows or mac?
-
Acrobat icon in Windows 10 menu
I have already reported the fact that, when installing or updating Adobe Acrobat (which happens rather often), the program icon in the Windows menu is incorrect. I know how to bypass the problem by creating manually the good icon, but each time Acrobat is updated, this bad icon reappears (see screenshot).
This is a VERY long lasting bug. So please, fix it!!!
Thank you
28 votesHi,
Could you please try the following steps and let us know if the issue is resolved:
• Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
• Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
• Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
• Right click on Acrobat.exe > Send to > Desktop
• Right click again on Acrobat.exe > Pin to Start Menu… and close the window
• Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
• Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the… -
Can not disable auto updates
Auto update feature cannot be turned off. This is a fundamental flaw in your software. No software should ever update without permission of ownder.
1 votePlease let us know the OS on which you are using Acrobat (Windows or Mac).
-
Acrobat DC will not open files
Acrobat DC. since the update on 10.23.18, will not open files, making it rather useless. I have tried uninstall/reinstall; this will get one file opened one time. On a second launch, it again will not open any file. Am I going to have to uninstall/reinstall EVERY time I want to open a file?
1 voteHi,
Could you please let us know the following information:
1) Version of Acrobat DC you are using.
2) Which OS are you on.
3) What happens when you try to open Acrobat (Any error message? or Acrobat doesn’t launch?)Thanks
-
Unable to convert files to pdf
I purchased the Adobe PDF Pack in August 2018 but now, each time I try to convert a file, I get a message saying that my trial has expired and I must buy to continue. Please tell me how to fix this or return the money I paid. Thank you.
2 votes -
Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open.
Since "upgrading" to Mohave, I simply cannot get my Adobe Acrobat Professional to open. I get the spinning beach ball for several minutes (yes minutes). I then check Force Quit and invariably, Adobe Acrobat Professional is "not responding". Adobe says the two are compatible, but I do not think so.
1 vote -
Change the "update" button to "upgrade"
While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I…
4 votes -
Stop prompting me to sign in I don't want to
Stop asking me to sign in!
I Should just be able to use the product i paid for without the annoying sign in prompt every time I open a document3 votes -
1 vote
-
Did NOT have automatic updates on and still updated
I really do not appreciate starting work and finding a whole new update unexpectedly when I have work to do! I do not have auto updates on and was not even signed into Adobe. Please stop updating without warning!
5 votesAutomatic updates are enabled by default for Acrobat. Could you please let me know how you disabled the updates.
How to disable updates:
https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html#idkeyname_1_24908 -
Newer version
For some reason my programme quit! When opened, it was updated to a newer version - I DID NOT ASK FOR IT - i work with this software every day and now I cannot tick off my corrections as I work (box for tick is NOW right click and scroll down...!!!)
IT IS TIME CONSUMING - please put it back!!!
My work is time based and not a toy.
regards
HH2 votesHi,
Could you please let us know the following information:
1) Version of Acrobat DC you are using.
2) Which OS are you on.Thanks
-
What a hunk of **** this program is. Slow, cumbersome, won't let me look at my own documents without signing in, you've destroyed this and
Quit using this hunk of **** software. You've become microsoft. What a terrible, slow, cumbersome, bothersome package you've created.
9 votes -
Adobe Acrobat Pro on windows7 not responding
Adobe Acrobat Pro on windows7 not responding , it only can open the PDF file around 5 sec than it will show not responding
the Adobe Acrobat is installed form Adobe CC1 voteCould you please let us know the exact version of Acrobat you are using.
Thanks
Atir -
Multiple error messages
I'm getting errors when reading PDFs. All different sizes, all different sources.
"There was an error processing a page. There was a problem reading this document (109)."
"A number is out of range."
"There was an error while reading a stream."
"Please wait while the document is being prepared for reading."
"Out of memory."
It's a brand new Windows 10 machine with 8GB of RAM. I uninstalled and reinstalled the program. How do I fix this issue? The program is essentially unusable at this point.
3 votes -
New Pro DC subscription purchased, won't install
I paid $190 (inc. tax) on June 26 for Acrobat Pro DC - yet every time I open Acrobat, there's a little circle in the lower left hand corner saying "subscription expired" with a "buy" button beneath it - I want to know I have what I paid for!
3 votes -
Problem activating.
I never received my lic key after signing up through my creative cloud.
2 votesHi Kevin,
I checked your subscription status and it seems normal at our end. And I see you have two machines activate with this Adobe ID. Would you let us know the current status at your end?
Thanks,
Tariq -
error report 0xc0000022
Every time I open Adobe I get the error code 0xc0000022 and a message window saying the application didn't open properly and Adobe is unresponsive.
2 votes
- Don't see your idea?