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Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
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Acrobat for Windows and Mac

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52 results found

  1. Acrobat Reader

    Installer Initialization failure. Tried every method, no success.

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  2. Your application install seems to be damaged, Please reinstall the application.

    Everytime I open an Adobe Product, this error appears "Your application install seems to be damaged, Please reinstall the application."

    My trial is over and I have bought the product. I have the activation key but can't type it in anywhere. I also can't sign out because the option has gone.

    3 votes

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    Need Info  ·  9 comments  ·  Installation and Licensing  ·  Admin →
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  3. pdf trial did not activate - already pre-existing annual purchaser

    cannot activate acroat dc pro - with existing account keeps going back to Trial expired - buy, i am an annual customer already. Tried to contact live person, held on phone 20+ plus minutes, transferred and have been holding 49.51 minutes so far. Agent said "do not hang up" will take longer. This is ridiculous.. Adobe has no problem in collecting my annual fee for these services, i should have no problems in having full accessibility. What's up Adobe???

    2 votes

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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Admin →
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  4. how to remove Acrobat Pro DC Trial from PC

    Unable to remove the Trial by any means. Unable to use Adobe for pdf now. No suggestion works and I will start looking for alternative software if it continues. My file shredder am worried it will remove 5 years of pdf Invoices. Never again will I try anything suggested by Adobe.
    The Trial version did not do as it suggested so Merry Christmas, hijacked by Adobe

    3 votes

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    4 comments  ·  Installation and Licensing  ·  Admin →
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    Need Info  ·  AdminKaran Malik (Admin, Adobe) responded

    Apologies that we could not meet your requirements. If you could be more specific as to what you were trying and where you faced issues, it would be helpful and perhaps we could resolve the scenario for you.

    However, if you want to remove Acrobat Trial, simply uninstall Adobe Acrobat software. After that if you open a PDF file, it will ask which software should take ownership of PDF files.

  5. 2 instances of Acrobat PRO DC running concurrently

    One Acrobat instance installed but 2 instances of Acrobat PRO DC running concurrently prevent PDFs from opening. Only solution is to quit "both" Acrobats and try again. Uninstalling and reinstalling Acrobat does not help. Uninstalling and reinstalling the entire ACC suite does not help either. Problems observed in three separate, not networked Macs. No Acrobat Free Reader installed on the systems either.

    2 votes

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    2 comments  ·  Installation and Licensing  ·  Admin →
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    Need Info  ·  Pratyush Dhoundiyal responded

    Hi Andres,

    Can you elaborate on the behavior here:
    1. What happens when you open a PDF with Acrobat? Does it trigger two instances of Acrobat.
    2. When you just launch Acrobat from finder, does that also trigger two separate instances.

    Thanks

  6. Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit.

    Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit. Please fix your ****** software

    9 votes

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    Need Info  ·  6 comments  ·  Installation and Licensing  ·  Admin →
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  7. Newly Installed Acrobat Pro DC Keeps Closing After 10-20 Sec Without Error Message

    I just installed Acrobat Pro DC and the it keeps shutting down after running only 10-20 seconds. I can occasionally open a file quickly enough, but after opening file, Pro DC then shuts down. Went through Adobe troubleshooting (checked updates, Distiller, repair installation), but problem persists. Note that I did NOT set Pro DC as my default program for PDF files. My original Acrobat Pro XI is running fine.

    27 votes

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    Need Info  ·  49 comments  ·  Installation and Licensing  ·  Admin →
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  8. (Not Responding)

    (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

    17 votes

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    Need Info  ·  8 comments  ·  Installation and Licensing  ·  Admin →
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  9. I do not wish to buy this product - how do i make sure that this doesn' convert to a full product - i don't like the fact that I can no long

    Upgrade not required

    3 votes

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    Need Info  ·  2 comments  ·  Installation and Licensing  ·  Admin →
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  10. Allow Adobe Acrobat DC (Enterprise Named License) To Roam With User

    Please make it possible to Roam the User's login from PC to PC in a networked environment. My users sometimes move from desk to desk so it is frustrating to have the users login/logout every time they go to a new PC. We would like them to be able to log in once and then be auto-logged into every other machine they sign on to with their networked login (roaming profile).

    9 votes

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    6 comments  ·  Installation and Licensing  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    Hi Benjamin

    Please take a look at the solution provided by Ravi below and let us know if this solves your problem.

    Thanks,
    -Amboo

  11. Adobe DC Freezes when opens/signs into CC

    Whenever I open Adobe Acrobat DC, within 10 seconds of it being open/as soon as it shows my name sign in, in the top right corner, I get the spinning wheel and app completely freezes and im have to force quit. EVERY TIME, DC is un-usable. I've uninstalled, reinstalled countless time, restarted, shutdown, nothing.

    CC is up to date
    Running on MAC OS 10.11.6 (el capitan)

    7 votes

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    Need Info  ·  3 comments  ·  Installation and Licensing  ·  Admin →
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  12. cannorrt ever sign in no matter what so credit card stays here with me./over and over again

    no way to ever sign in it is like a dummy.

    2 votes

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    Need Info  ·  3 comments  ·  Installation and Licensing  ·  Admin →
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