Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Support Community for Acrobat.

If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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  • Select the feedback forum for your product.
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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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  1. Adobe XI-Professional-MAC Version 11.0.23 Crash

    Adobe XI-Professional-MAC Version 11.0.23 is craching after an update of MAC OS High Sierra Version 10.13.2 (17C88). Some times it fails while saving files other than desktop and most of the time system crahes while signing the document.

    2 votes

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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  2. II am not able to install the initial test version.

    II am not able to install the initial test version. The error message is attached below.

    2 votes

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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  3. Acrobat keeps closing for no reason and it is NOT autosaving my files

    Acrobat keeps closing for no reason and it is NOT autosaving my files.I already pay a subscription fee every month and you want ANOTHER $80 to help me. I didn't choose to close the program I didn't have a choice and charging $80 for something that is YOUR fault is daylight robbery

    2 votes

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    3 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    Apologies for the trouble, can you provide the Acrobat version you are using. Also does Acrobat quits with a crash? if yes kindly provide the crash logs.

  4. 2 votes

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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Better update UX

    Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire…

    2 votes

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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  6. I have had the most unimaginably bad customer experience today with you products.

    I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.

    2 votes

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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  7. expired trial

    I keep getting offers to try out Acrobat Pro DC. I install it. It says I have zero days left, since I used my trial when it first came out. Since this is going to be an evergreen product, I'd like to see the "timer" on the trial expire, so that I can see if the newest version is something I'm interested in/features improved, etc.

    2 votes

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    Under review  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Platform confusion

    I recently got a new machine and moved my DC pro account over. Turns out I somehow ended up with the classic version and spent a few hours trying to figure out why I was having a lack of features on this new install. I'm just really annoyed that something so simple as notifying me that I'm not installing the right variant of a purchased product has cost me so much time.

    1 vote

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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  9. Better support for VDI/Virtualized environments

    Now that users need to authenticate towards the Creative Cloud it should be possible to be able to roll out Adobe products on VDI environments utilzing Non Persistent Linked clones.

    The problem is that Adobe still uses the machine ID in the licensing. In a non persistent environment the machine ID changes each time the user logs on. Instead Adobe should re-authenticate the user and activate the Adobe products each time a user log on. Information about the users credentials should be stored in the roaming part of the userprofile.

    1 vote

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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Crash Crash Crash it is like watching a NASCAR Martinsville Race.

    I do not know what your programmers did to the Adobe products in the 2018 version but all Acrobat and Illustrator keep doing is crashing my computer. I reinstalled 2017 Illustrator but there is not a rollback for Acrobat. Please tell your programmers that "Just because you can does not mean you should"

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    I am sorry for the inconvenience you are facing, next time you see Acrobat crash, can you please save the crash logs and attach them here, it will help us to narrow down the issue.

  11. Error in Adobe Acrobat DC Pro Installer

    I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
    This download proceeds normally.

    After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.

    The trouble is that Safari is not running!

    I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.

    Please correct the…

    1 vote

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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  12. Singapore is not in the country list

    I can't purchase as I could not choose Singapore from the country list.

    1 vote

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    Under review  ·  0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    I am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?

  14. Bug - Name in top Right Corner Constantly Changes

    I have changed my name a few months ago. When my account was created I went by a different name. I have updated my account to show my new name. It seems like every .pdf I open shows a different name. Sometimes it shows my old name and sometimes my new name. I have tried signing completely out and back in, same issue. It happens randomly. Steps to re-produce the issue is to just open a .pdf file. Environment - Windows 10, domain joined computer.

    1 vote

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    Under review  ·  0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  15. How do I make Adobe the default program to open documents - using iMac Sierra 10.12.5

    I was using a different program as the default program to open documents but I don't like it so I want to go back to Adobe but I can't figure out how to change it, it doesn't give me the option to make it the default program even though I deleted the other program, now it defaults to Preview.

    1 vote

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    Under review  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Missing sign in force closes an unsaved pdf form!

    I have several computers I'm using Creative Cloud on. I can't keep up which is signed in and out. I work a lot with pdf forms. What happens is I'm filling an important form and suddenly Acrobat DC just quits without any warning, not asking whether to save. All work is completely lost and not retrievable! Then I can normally do the sign out from other computers and sign in the current computer (with my Adobe ID), but it's too late, the work is already lost.

    It's a terrible problem and should be fixed immediately.

    If the user has an…

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback. We are looking into this. Meanwhile could you please let us know whether Acrobat which is not signed in quits immediately after launch or after a while. If it quits after a while, could you please let us know the time period say 1 minute or 5 minutes or more which Acrobat takes to quit on launch.

  17. Adobe Acrobat and Reader 2015

    For enterprise use, it has too many breadcrumbs to learn more and free downloads. For business use and confidentiality, these links need to be easily removed or hidden from view with the customization tool.

    1 vote

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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for bringing this issue to our notice. Your valuable feedback helps us improving our product. We discussed about this particular issue and we do not have any plans to work on it in immediate future. However, we’ll have it in our radar and might revisit at an appropriate time in future.

  18. Bug - MacOS 10.12.5 (Named) installer as Unidentified Developer

    I've created an Acrobat Pro for Named installer (Via Admin Console) for the MacOS 10.12.5. Downloaded and ran the installer. The OS terminated the installer because it was an "Unidentified Developer".

    I was able to install it after going to System Preferences > Security & Privacy and check OK to install.

    The reason I state this issue is most end users will not know what to do. So this needs to be corrected (maybe Apple.com).

    1 vote

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    Under review  ·  0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  19. Direct ink feature available in student/teacher version of adobe acrobat pro dc

    I had been using the trial version for Adobe acrobat pro dc and really liked the feature where when i was using the program on my surface pro it automatically detected that i was using the microsoft pen and i could just write on the pdf's. I purchased the student version of the program and when i went to do the same thing and it did not work. I contacted your customer service and the person said the feature was not available on the version i purchased and that i would have to buy a subscription to get that feature.…

    1 vote

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    Under review  ·  5 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
  20. Anand Rao Anand

    This person needs some rest he is travelling and worked out poor guy promised to send a free trial but has no time to rest his rear .. Added to that he is so pre occupied that he forgot to tell me that the option of purchase for one month is not his beer ...

    0 votes

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    1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
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