113 results found
-
2 votes
I am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using and also the details which selected options -
Acrobat DC crashes when saving PDF
Acrobat DC (continuous release) crashes itself and Chrome and Edge whenever trying to "Save" or "Save as" a PDF downloaded.
Also crashes itself when trying to save PDF from Outlook email attachment. This has been going on for several weeks.1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
Acrobat crashing and wants to reopen previous windows/documents almost every time. Mac OS X Mojave.
Pretty much every time I open Acrobat, I get a window asking me if I want to restore the previous documents, because Acrobat had crashed the last time (but I didn't notice this -- I quit it manually and no notification of a crash until the next time I start up).
2 votesI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using -
keeps shutting down
Adobe DC keeps shutting down when I try to modify a document. Why am I paying for something I can't use?
1 vote -
everytime open help it crashes
Every time I open up tutorials or help it crashes. Also, it lacks some of the ease of use features that XI had.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
Look up to www.dictionary.com doesn't work anymore
a word look up ends up with '404 Not Found' using:
https://www.dictionary.com/cgi-bin/dict.pl?term=<word>instead it should use:
https://www.dictionary.com/browse/<word>?s=t4 votes -
Acrobat Pro DC shuts down
Acrobat Pro DC shuts down if you try to have two documents open at the same time and also when you try to open a document that it is in a previous version of Adobe. This just started happening last week. My software is up to date.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
Adobe Acrobat Pro DC opens some pdf's scrambled
Works fine in edge or other web browsers.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
Can't Save!
After typing Cntrol+s all afternoon, and into the night yesterday, I arrive to find out that nothing saved, past around 1:00 pm yesterday. I lost a TON of work. Please fix ASAP.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also if you are facing this with some PDFs or with all. -
Cannot do a Save As... to make a new document from a template
Cannot do a Save As... to make a new document from a template. The buttons are not user friendly at all. Many options in the previous version cannot be found.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using -
after create link page zoom changes
windows 10, Acrobat pro DC 2019.008.20074
bug?
description of issue:
- page zoom of pdf is fit width
- select text/location where the link must be inserted
- right mouse click -> create link
link action = go to a page view
- click next
- go to page/section to where the link must go
- click Set link
- the pdf jumps back to the location of the selected text.and now the page zoom is not longer fit width but custom.
2 votesI am sorry for the inconvenience you are facing.
We are not able to reproduce this at our end.
Can you share with us some sample PDFs with which you are facing this issue. -
Compare files - text is flagging as discrepancy
We use Adobe to compare PDF file that comes from two different system.
Left side is our internal and right side is from another system.
We copy over the format of the other system for us to compare it perfectly in Adobe.
But no matter how we adjust the alignment and spacing, we still encounter below discrepancy flag.
As you notice, the text are exactly the same.
And also how come the font size of the PDF that comes from our internal system become lesser when convert to Adobe (from 8 to 7.98)Can you help us how to sort…
1 voteHi,
There’s a difference in the font size between the characters in the files shared by you because the application used to create the two PDFs is different. Please try comparing the PDF files created using the same application and let me know if you’re still facing the issue.
Thanks
Adobe Acrobat DC Team -
"Content preparation progress" takes too long
Whenever opening pdf file, Acrobar Pro DC always shows a window titled as 'content preparation progress". This takes too long and blocks file content & makes hard to read file content.
Sometimes several minutes, sometimes forever!
This needs to be improved.12 votes -
Dont crash lose 3 hours of my work and then not be able to bring it up the file, how about that for a great idea. Thanks!
dont crash and have a **** program that loses large amounts of work. Thank god there was an auto save oh wait it crashed and didnt work too.
super!!!!!
2 votesI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using -
Dear sirs , I tried out Acrobat Reader DC. I have an old document ( ISO 639-3: bru ). I could not do searches on the doc.
Any one have any ideas on how to resolve this problem?
1 vote -
6800.338.14.2.20020
Dear Sir/ Madam,
Good Morning!
please see info ID: 6800.338.14.2.20020
Thank you
1 voteHello,
Can you please tell me what issue are you facing?Thanks
Rachit -
I spent 30 minutes redacting a document, removing metadata, and when I hit save---poof! it disappeared. I could quit.
Document disappeared completely. The most bizarre disappearance of a 30 minute project EVER.
2 votesAcrobat has inbuilt mechanism for Auto-save to recover files in case of a crash.
Requesting you to please let us know if you have received the prompt to recover your file on relaunch.The default time settings of Auto save are present & modifiable at-
Preferences-Documents Section→
Save settings. -
Incorrect hadling of word division in Cyrillic languages
Steps to reproduce the bug: Open the attached pdf file and try to find the word "поиск" (using the search tool).
Expected result: Acrobat finds the word "поиск" at the and of the first line.
Observed result: Acrobat finds nothing.
Environment: Windows; any version of Acrobat or Acrobat Reader.
1 vote -
initial view error - Bug Report
Acrobat Pro DC Version 2019.008.20081 - Windows 10 64bit
I configured the initial view setting in the Document properties, such as Page Layout, magnification, open to page, and Window Options
But the initial view configuration is ignored when I open the pdf document, and the Acrobat shows last view settings and page regardless initial view setting.For example, I set the "Page Layout" with Two up and "Open to Page"
with 1. then save and close. when I reopen the document, the Acrobat shows single page layout view and page 5 as the las view before closing document.The Initial…
1 voteI am sorry for the inconvenience you are facing.
We are not able to reproduce this issue at our end.
Can you share with us some sample PDFs with which you are facing this issue. -
Acrobat DC closing automatically
Acrobat DC began closing automatically, again. This is two weeks after I uninstalled the program and then reinstalled. Whether I open a pdf file from the Explorer window or open Acrobat and then select the file to open, the program closes automatically 10-15 seconds after it opens. After reinstalling the program, the problem continues. I have already tried the suggestions from an earlier post (updating the software from the Help menu, repairing the software from the Help menu and running Acrobat distiller). It does seem to be checking my registration status, but does not remain open long enough for me…
4 votesSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
also, requesting you to try ‘Repair’ once-Reader or Acrobat, or the resources they rely on, could have been damaged. Repairing the installation is a quick troubleshooting safeguard.
(Reader) Choose Help > Repair Adobe Reader Installation.
(Acrobat) Choose Help > Repair Acrobat Installation.
- Don't see your idea?