108 results found
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When, if ever, will we see Acrobat thumbnail previews in Windows Explorer?
Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.
Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?
Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows…
3 votesSorry for the inconvenience caused to you.
We tried the scenario and it is working fine at our end.Kindly share with us the acrobat version that you are using.
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Have a download button which facilitated a download to the customer's computer instead of just getting the page address
Have a download button which facilitates a download to the customer's computer instead of just getting the page address downloaded
4 votesCould you be more specific? Where do you expect a download button? Also, what do you mean by ‘page address downloaded’?
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Stack crash when using Advanced Search on Windows 7
When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 15.16.20039.54196
Application Timestamp: 5728a758
Fault Module Name: StackHash_f1a3
Fault Module Version: 6.1.7601.24094
Fault Module Timestamp: 5abedfcd
Exception Code: c0000374
Exception Offset: 000ce9fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: f1a3
Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
Additional Information 3: 491b
Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca71 voteHi,
Sorry to hear that you’re facing while using Find tool.
In order to reproduce the issue in-house, can you please provide the following details :1. Please tell us the version of your Acrobat/Reader.
2. Could you please share the workflow that you’re trying to perform using the Find tool?
3. It will be great if you could share the crash dump with us.How to create crash logs on Windows environment?
1. Retry the scenario where Acrobat crashes
2. Do not close the pop-up when Acrobat crash
3. Open Task manager
4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
- Open Run process (Win+R)
- Type temp
- Logs file will be available here with name “Acrobat.DMP… -
Windows Acrobat XI save as problem
In Acrobat XI on Windows I save as the file to create another same file. But the text in the creating file has been modified.
Steps to eproduce:
1. Open the Demo File.pdf and click "Save As" in File tab.
2. Give a name and save it somewhere.
3. Reopen the new file you will easily find it is not the same as Demo File.pdf3 votesSorry to hear your problem.
Unfortunately, Acrobat XI is no longer a supported version.
Try out the latest, Acrobat DC. If the issue persists, let us know.
You can get Acrobat DC here:
https://acrobat.adobe.com/us/en/free-trial-download.html -
Pages flickering
When viewing pages, they often flicker, as if they are redrawn infinitely.
5 votes -
Crash when compressing PDF
XI Pro crashes when you try to save as compressed PDF
2 votesSorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
Also are you facing this issue with a particular document.or this is a generic issue.
Also can you please share with us some sample files -
Bug: Save as not working: "The File may be read-only, or another user may have it open.
Unable to "save-as," export, or e-sign a PDF document.
Error message when trying to export as another PDF file type, or as another PDF with normal "save as":
"The File may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."
I am using Acrobat 9 Pro on a Mac OS Sierra 10.12.6.
5 votes -
Can't open previously created portfolio files
Portfolio file created in prior Adobe Acrobat Pro DC version. Upgraded version: 2018.009.20044.
2 votesHi Rochelle,
Are you still facing the issue? If yes, please share information asked earlier.
Thanks,
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Acrobat DC is so horrible that I will toss it for a pirate copy
It is dead slow! I have an 64bit Windows 10 laptop and it takes almost two minutes to exit it! I will toss it for a pirate copy without cloud options.
It sucks big time.2 votes -
2 votes
Did this resolve your issue?
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it keeps crashing on my mac and its the newest version of Acrobat Pro
whenever I add rich media to a PDF, Acrobat Pro DC keeps crashing making it useless. and annoying as I just bought it so it's the latest version.I have a 2016b mac book air. help!
2 votesApologies for the trouble, can you provide some sample rich media PDFs with which you are facing this.
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DC PRO constantly crashes
DC Pro is totally unreliable, whether creating a pdf, trying to access a pdf or saving the program displays "DC Pro not responding. Happens very frequently making the program useless. Have worked with support 3 times no resolve. Occurs on both my WIN10 and WIN7 computers, never had a problem with ver 7 through 10. Pay lots for DC team but will have to look for another vendor.
6 votes -
PDF won't open from Windows Explorer after a different PDF is opened from inside Madcap Flare
I'm using Adobe Acrobat DC and MadCap Flare 2018 r2 on a Windows 10 operating system.
Steps to reproduce:
- Build a PDF in Flare.
- Open the PDF from inside Flare.
- Double-click on a different PDF in Windows Explorer.
Expected result: Second PDF opens.
Actual result: Second PDF does not open. The error message that shows up sometime later says: Acrobat failed to connect to a DDE server.MadCap support has been unable to resolve the issue.
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version you are using -
Since updating LEAP I now cannot open pdfs.
I cant open pdfs
1 voteI am sorry for the inconvenience you are facing.
Can you please details the issue you are facing.
Can you share with us the acrobat version and the operating system you are using
also can you share with us some sample PDFs with which you are facing this issue. -
Acrobat DC crashes, then toolbar reverts back to default.
I mostly use the Edit or Prepare Form tools. While I'm updating my document, Acrobat crashes at random times. There is nothing consistent, it just seems to be more finicky after the most recent update. After it crashes, I reopen it and the customized toolbar on the right has reverted back to the default tools. This is very inconvenient and happens several times a day while editing or preparing a document. Is this a known issue and is there a fix for this?
1 voteI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Can you share with us some sample PDFs with which you are facing this issue. -
Bug Report: Version 2019.008.20074, Win 7...Does not save to desired location
When I first open Acrobat the first time I try to do a SAVE AS to a different location...the document is not saved to the target location. Second time I tray it, document IS saved to target location.
1 voteI am sorry for the inconvenience you are facing.
We are not able to reproduce this issue at our end.
Can you share with us some sample PDFs with which you are facing this issue. -
I spent 30 minutes redacting a document, removing metadata, and when I hit save---poof! it disappeared. I could quit.
Document disappeared completely. The most bizarre disappearance of a 30 minute project EVER.
1 voteAcrobat has inbuilt mechanism for Auto-save to recover files in case of a crash.
Requesting you to please let us know if you have received the prompt to recover your file on relaunch.The default time settings of Auto save are present & modifiable at-
Preferences-Documents Section→
Save settings. -
Properties disabled
What is the point of having a PROPERTIES button when it is grayed out and cannot be used?
1 voteHello,
Please provide me the details where you are facing the issue so that we can help you out to resolve it.Thanks
Rachit -
when i open pdfs, my quicktools are often missing. after a restart or even just when opened in a new window. very frustrating.
when i open pdfs, my quicktools are often missing. after a restart or even just when opened in a new window. very frustrating.
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue -
PDFs made from InDesign and Illustrator on-screen RGB colors appear dull in Acrobat Pro.
The SAME PDF colors appear correct in Mac Preview.
1 vote
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