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Acrobat for Windows and Mac

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113 results found

  1. If you go into a saved document and change something you cannot save it you have to save it as a completely separate document. i.e. I edit one line to be italicized and hit save and I get a pop up error that states, "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder.

    1) I am the only user
    2) I created the .pdf document yesterday and did NOT make it read-only.

    32 votes

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    Need Info  ·  14 comments  ·  Other  ·  Admin →
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  2. Can't open pdf in Acrobat DC. The wheel spins and the program has to be forcefully quit. The program stops working as it prepares the file for reading.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details(mac version)
    Also please provide us some sample files on which you are facing this issue

  3. if I open an existing PDF and make changes it will not save, if I create a new PDF it will not save. I have tried save, and save as neither work. and I need this to work for my job.

    8 votes

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    0 comments  ·  Other  ·  Admin →
    How important is this to you?

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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  4. I can't email a PDF file directly from documents-just started recently. Have always been able to do so.

    9 votes

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    10 comments  ·  Other  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    Please also specify the Acrobat version you are using where this issue is occurring. You will find the version info in Help→About Adobe Acrobat.

  5. When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  6. Acrobat just crashed due to file size, and could not be recovered, just lost everything.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  7. Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

    Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

    Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us the acrobat version that you are using.

  8. Have a download button which facilitates a download to the customer's computer instead of just getting the page address downloaded

    5 votes

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    2 comments  ·  Other  ·  Admin →
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    Need Info  ·  Bilal Ansari responded

    Could you be more specific? Where do you expect a download button? Also, what do you mean by ‘page address downloaded’?

  9. 2 votes

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    0 comments  ·  Other  ·  Admin →
    How important is this to you?

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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  10. When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 15.16.20039.54196
    Application Timestamp: 5728a758
    Fault Module Name: StackHash_f1a3
    Fault Module Version: 6.1.7601.24094
    Fault Module Timestamp: 5abedfcd
    Exception Code: c0000374
    Exception Offset: 000ce9fb
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 3081
    Additional Information 1: f1a3
    Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
    Additional Information 3: 491b
    Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

    1 vote

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    2 comments  ·  Other  ·  Admin →
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    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP

  11. In Acrobat XI on Windows I save as the file to create another same file. But the text in the creating file has been modified.
    Steps to eproduce:
    1. Open the Demo File.pdf and click "Save As" in File tab.
    2. Give a name and save it somewhere.
    3. Reopen the new file you will easily find it is not the same as Demo File.pdf

    3 votes

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    3 comments  ·  Other  ·  Admin →
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  12. With Mac os High Sierra Acrobat often quit unexpectively. Sometimes its quite impossible to check a pdf.

    3 votes

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    9 comments  ·  Other  ·  Admin →
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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

  13. When viewing pages, they often flicker, as if they are redrawn infinitely.

    7 votes

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    Need Info  ·  2 comments  ·  Other  ·  Admin →
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  14. I have users that are experiencing the above described issue. They open up a single PDF, or multiple PDFs, and if they are left open for 60 mins or longer, all pages in the PDFs go blank.

    Acrobat DC Pro (2015.006.30355), Windows 10, Microsoft Surface.
    We are expecting the PDF pages to be available the entire time the PDF is open.
    We've observed that it happens with multiple PDFs and requires the user to close all PDFs and reopen to resolve.

    3 votes

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    3 comments  ·  Other  ·  Admin →
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  15. After splitting a large document by top-level bookmarks, file names do not match bookmark names.

    1 vote

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    1 comment  ·  Other  ·  Admin →
    How important is this to you?

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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  16. XI Pro crashes when you try to save as compressed PDF

    2 votes

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    0 comments  ·  Other  ·  Admin →
    How important is this to you?

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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

    or this is a generic issue.
    Also can you please share with us some sample files

  17. Unable to "save-as," export, or e-sign a PDF document.

    Error message when trying to export as another PDF file type, or as another PDF with normal "save as":

    "The File may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

    I am using Acrobat 9 Pro on a Mac OS Sierra 10.12.6.

    6 votes

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    Need Info  ·  6 comments  ·  Other  ·  Admin →
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  18. Portfolio file created in prior Adobe Acrobat Pro DC version. Upgraded version: 2018.009.20044.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,

  19. When trying to save file at a reduced file size I found that the text formatting was completely changed

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you are facing. Can you share some sample PDFs with which you are facing this.

  20. 1 vote

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    6 comments  ·  Other  ·  Admin →
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    I am sorry for the inconvenience you faced. Can you elaborate on the issues you are facing with Acrobat DC and allow us to help you here.

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