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Acrobat for Windows and Mac

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113 results found

  1. it keeps crashing on my mac and its the newest version of Acrobat Pro

    whenever I add rich media to a PDF, Acrobat Pro DC keeps crashing making it useless. and annoying as I just bought it so it's the latest version.I have a 2016b mac book air. help!

    2 votes

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    3 comments  ·  Other  ·  Admin →
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    Need Info  ·  Pratyush Dhoundiyal responded

    Apologies for the trouble, can you provide some sample rich media PDFs with which you are facing this.

  2. DC PRO constantly crashes

    DC Pro is totally unreliable, whether creating a pdf, trying to access a pdf or saving the program displays "DC Pro not responding. Happens very frequently making the program useless. Have worked with support 3 times no resolve. Occurs on both my WIN10 and WIN7 computers, never had a problem with ver 7 through 10. Pay lots for DC team but will have to look for another vendor.

    6 votes

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    Need Info  ·  5 comments  ·  Other  ·  Admin →
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  3. internet links not working

    3 votes

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    Need Info  ·  Pratyush Dhoundiyal responded

    Sorry for the inconvenience, can you please share your machine details, Acrobat version, and also the pdf with which you are facing the issue.

  4. PDF won't open from Windows Explorer after a different PDF is opened from inside Madcap Flare

    I'm using Adobe Acrobat DC and MadCap Flare 2018 r2 on a Windows 10 operating system.

    Steps to reproduce:

    1. Build a PDF in Flare.
    2. Open the PDF from inside Flare.
    3. Double-click on a different PDF in Windows Explorer.

    Expected result: Second PDF opens.
    Actual result: Second PDF does not open. The error message that shows up sometime later says: Acrobat failed to connect to a DDE server.

    MadCap support has been unable to resolve the issue.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version you are using

  5. Since updating LEAP I now cannot open pdfs.

    I cant open pdfs

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you please details the issue you are facing.
    Can you share with us the acrobat version and the operating system you are using
    also can you share with us some sample PDFs with which you are facing this issue.

  6. Acrobat DC crashes, then toolbar reverts back to default.

    I mostly use the Edit or Prepare Form tools. While I'm updating my document, Acrobat crashes at random times. There is nothing consistent, it just seems to be more finicky after the most recent update. After it crashes, I reopen it and the customized toolbar on the right has reverted back to the default tools. This is very inconvenient and happens several times a day while editing or preparing a document. Is this a known issue and is there a fix for this?

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Can you share with us some sample PDFs with which you are facing this issue.

  7. Bug Report: Version 2019.008.20074, Win 7...Does not save to desired location

    When I first open Acrobat the first time I try to do a SAVE AS to a different location...the document is not saved to the target location. Second time I tray it, document IS saved to target location.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    We are not able to reproduce this issue at our end.
    Can you share with us some sample PDFs with which you are facing this issue.

  8. I spent 30 minutes redacting a document, removing metadata, and when I hit save---poof! it disappeared. I could quit.

    Document disappeared completely. The most bizarre disappearance of a 30 minute project EVER.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Acrobat has inbuilt mechanism for Auto-save to recover files in case of a crash.
    Requesting you to please let us know if you have received the prompt to recover your file on relaunch.

    The default time settings of Auto save are present & modifiable at-
    Preferences-Documents Section→
    Save settings.

  9. Properties disabled

    What is the point of having a PROPERTIES button when it is grayed out and cannot be used?

    1 vote

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  10. when i open pdfs, my quicktools are often missing. after a restart or even just when opened in a new window. very frustrating.

    when i open pdfs, my quicktools are often missing. after a restart or even just when opened in a new window. very frustrating.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  11. PDFs made from InDesign and Illustrator on-screen RGB colors appear dull in Acrobat Pro.

    The SAME PDF colors appear correct in Mac Preview.

    1 vote

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  12. I keep getting an error report sometimes when I open up multiple pdf's or I have to close a pdf to open up a new pdf.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files and a screenshot of the exact error

  13. I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes.

    I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes, and I need to restart the programme

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  14. Stop refreshing the page thumbnails

    When I have the Page Thumbnails sidebar open and I switch between different open PDFs Acrobat refreshes the whole thing, including all the pages which can be slow and locks-up the whole UI. Why can't it cache the thumbnails when I switch between documents? It becomes very painful if I have a long PDF with 100+ pages in.

    1 vote

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    Need Info  ·  1 comment  ·  Other  ·  Admin →
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  15. The PDF file will be collapse after saving the file and reopening it.

    Tested with Acrobat DC and PitStop Pro.
    Run the attached action and save your random PDF.
    Reopen the PDF file and the interface will now be collapsed.

    2 votes

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  16. Adobe Acrobat DC - Program Not Responding. Every time I open the program it crashes. It is completely unusable

    Has anyone found a fix for this problem?

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  17. Mismatch between splitted file names and bookmark names

    After splitting a document by top-level bookmarks, file names do not match bookmark names.

    Bookmark names are all capital Greek without periods, underscores or other characters. I'm using Adobe Acrobat DC Pro and Windows 7 Professional.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    Sorry fot the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us some sample files on which you are facing this issue

  18. Program Closes Adobe Acrobat DC has stopped working

    I will be in the middle of a project and this comes up...

    Adobe Acrobat DC has stopped working

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. If this happens, I am going to stop paying a monthly fee and discontinue services. HELP

    2 votes

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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us specific details of the issue you are facing

  19. how do I stop getting the box asking for access to KeyChain? I don't have an option to say "ALWAYS DENY"

    1 vote

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  20. Acrobat quit unexpectively

    With Mac os High Sierra Acrobat often quit unexpectively. Sometimes its quite impossible to check a pdf.

    2 votes

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    9 comments  ·  Other  ·  Admin →
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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

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