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Acrobat for Windows and Mac

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113 results found

  1. What happened to File-Save and File-Save As? Adobe Acrobate Pro DC updated itself and they're gone.

    7 votes

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    2 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  2. We use Adobe to compare PDF file that comes from two different system.
    Left side is our internal and right side is from another system.
    We copy over the format of the other system for us to compare it perfectly in Adobe.
    But no matter how we adjust the alignment and spacing, we still encounter below discrepancy flag.
    As you notice, the text are exactly the same.
    And also how come the font size of the PDF that comes from our internal system become lesser when convert to Adobe (from 8 to 7.98)

    Can you help us how to sort…

    1 vote

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    3 comments  ·  Other  ·  Admin →
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    Hi,

    There’s a difference in the font size between the characters in the files shared by you because the application used to create the two PDFs is different. Please try comparing the PDF files created using the same application and let me know if you’re still facing the issue.

    Thanks
    Adobe Acrobat DC Team

  3. Can't open pdf in Acrobat DC. The wheel spins and the program has to be forcefully quit. The program stops working as it prepares the file for reading.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details(mac version)
    Also please provide us some sample files on which you are facing this issue

  4. 1 vote

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    Need Info  ·  0 comments  ·  Other  ·  Admin →
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  5. a word look up ends up with '404 Not Found' using:
    https://www.dictionary.com/cgi-bin/dict.pl?term=<word>

    instead it should use:
    https://www.dictionary.com/browse/<word>?s=t

    4 votes

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    Need Info  ·  3 comments  ·  Other  ·  Admin →
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  6. 1 vote

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files and a screenshot of the exact error

  7. pdf documents not opening properly, with blank pages. It is worse if I try and scroll through the article soon after opening it. It will also loose text from the after a time not reading the document. This may be after the computer has been put to 'sleep' for a period (even a few minutes). It reports the error message 'Insufficient data for an image.' The new version is MUCH worse that previous versions. Please sort it out Adobe.

    22 votes

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    11 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  8. Acrobat DC began closing automatically, again. This is two weeks after I uninstalled the program and then reinstalled. Whether I open a pdf file from the Explorer window or open Acrobat and then select the file to open, the program closes automatically 10-15 seconds after it opens. After reinstalling the program, the problem continues. I have already tried the suggestions from an earlier post (updating the software from the Help menu, repairing the software from the Help menu and running Acrobat distiller). It does seem to be checking my registration status, but does not remain open long enough for me…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    also, requesting you to try ‘Repair’ once-

    Reader or Acrobat, or the resources they rely on, could have been damaged. Repairing the installation is a quick troubleshooting safeguard.

    (Reader) Choose Help > Repair Adobe Reader Installation.
    (Acrobat) Choose Help > Repair Acrobat Installation.

  9. I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes, and I need to restart the programme

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  10. When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  11. When I have the Page Thumbnails sidebar open and I switch between different open PDFs Acrobat refreshes the whole thing, including all the pages which can be slow and locks-up the whole UI. Why can't it cache the thumbnails when I switch between documents? It becomes very painful if I have a long PDF with 100+ pages in.

    1 vote

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    Need Info  ·  1 comment  ·  Other  ·  Admin →
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  12. Tested with Acrobat DC and PitStop Pro.
    Run the attached action and save your random PDF.
    Reopen the PDF file and the interface will now be collapsed.

    2 votes

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    Need Info  ·  0 comments  ·  Other  ·  Admin →
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  13. 2 votes

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    0 comments  ·  Other  ·  Admin →
    How important is this to you?

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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  14. Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

    Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

    Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us the acrobat version that you are using.

  15. Acrobat just crashed due to file size, and could not be recovered, just lost everything.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  16. When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 15.16.20039.54196
    Application Timestamp: 5728a758
    Fault Module Name: StackHash_f1a3
    Fault Module Version: 6.1.7601.24094
    Fault Module Timestamp: 5abedfcd
    Exception Code: c0000374
    Exception Offset: 000ce9fb
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 3081
    Additional Information 1: f1a3
    Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
    Additional Information 3: 491b
    Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

    1 vote

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    2 comments  ·  Other  ·  Admin →
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    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP

  17. 1 vote

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    0 comments  ·  Other  ·  Admin →
    How important is this to you?

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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  18. if I open an existing PDF and make changes it will not save, if I create a new PDF it will not save. I have tried save, and save as neither work. and I need this to work for my job.

    8 votes

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    0 comments  ·  Other  ·  Admin →
    How important is this to you?

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    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  19. After splitting a large document by top-level bookmarks, file names do not match bookmark names.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  20. After splitting a document by top-level bookmarks, file names do not match bookmark names.

    Bookmark names are all capital Greek without periods, underscores or other characters. I'm using Adobe Acrobat DC Pro and Windows 7 Professional.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Sorry fot the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us some sample files on which you are facing this issue

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