114 results found
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when i open pdfs, my quicktools are often missing. after a restart or even just when opened in a new window. very frustrating.
when i open pdfs, my quicktools are often missing. after a restart or even just when opened in a new window. very frustrating.
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue -
What happened to File-Save and File-Save As
What happened to File-Save and File-Save As? Adobe Acrobate Pro DC updated itself and they're gone.
10 votesSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue -
Compare files - text is flagging as discrepancy
We use Adobe to compare PDF file that comes from two different system.
Left side is our internal and right side is from another system.
We copy over the format of the other system for us to compare it perfectly in Adobe.
But no matter how we adjust the alignment and spacing, we still encounter below discrepancy flag.
As you notice, the text are exactly the same.
And also how come the font size of the PDF that comes from our internal system become lesser when convert to Adobe (from 8 to 7.98)Can you help us how to sort…
1 voteHi,
There’s a difference in the font size between the characters in the files shared by you because the application used to create the two PDFs is different. Please try comparing the PDF files created using the same application and let me know if you’re still facing the issue.
Thanks
Adobe Acrobat DC Team -
Acrobat DC not opening pdf files on Mac
Can't open pdf in Acrobat DC. The wheel spins and the program has to be forcefully quit. The program stops working as it prepares the file for reading.
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details(mac version)
Also please provide us some sample files on which you are facing this issue -
PDFs made from InDesign and Illustrator on-screen RGB colors appear dull in Acrobat Pro.
The SAME PDF colors appear correct in Mac Preview.
1 vote -
Look up to www.dictionary.com doesn't work anymore
a word look up ends up with '404 Not Found' using:
https://www.dictionary.com/cgi-bin/dict.pl?term=<word>instead it should use:
https://www.dictionary.com/browse/<word>?s=t4 votes -
1 vote
Sorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files and a screenshot of the exact error -
My Adobe Acrobat Pro DC constantly looses page content on open documents, requiring me to close the document.
pdf documents not opening properly, with blank pages. It is worse if I try and scroll through the article soon after opening it. It will also loose text from the after a time not reading the document. This may be after the computer has been put to 'sleep' for a period (even a few minutes). It reports the error message 'Insufficient data for an image.' The new version is MUCH worse that previous versions. Please sort it out Adobe.
24 votesSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue -
Acrobat DC closing automatically
Acrobat DC began closing automatically, again. This is two weeks after I uninstalled the program and then reinstalled. Whether I open a pdf file from the Explorer window or open Acrobat and then select the file to open, the program closes automatically 10-15 seconds after it opens. After reinstalling the program, the problem continues. I have already tried the suggestions from an earlier post (updating the software from the Help menu, repairing the software from the Help menu and running Acrobat distiller). It does seem to be checking my registration status, but does not remain open long enough for me…
5 votesSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
also, requesting you to try ‘Repair’ once-Reader or Acrobat, or the resources they rely on, could have been damaged. Repairing the installation is a quick troubleshooting safeguard.
(Reader) Choose Help > Repair Adobe Reader Installation.
(Acrobat) Choose Help > Repair Acrobat Installation. -
I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes.
I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes, and I need to restart the programme
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue -
Freeze Issue When Zooming with Scroll Wheel
When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try…
3 votesSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue -
Stop refreshing the page thumbnails
When I have the Page Thumbnails sidebar open and I switch between different open PDFs Acrobat refreshes the whole thing, including all the pages which can be slow and locks-up the whole UI. Why can't it cache the thumbnails when I switch between documents? It becomes very painful if I have a long PDF with 100+ pages in.
1 vote -
The PDF file will be collapse after saving the file and reopening it.
Tested with Acrobat DC and PitStop Pro.
Run the attached action and save your random PDF.
Reopen the PDF file and the interface will now be collapsed.2 votes -
2 votes
Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
Also are you facing this issue with a particular document. -
When, if ever, will we see Acrobat thumbnail previews in Windows Explorer?
Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.
Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?
Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows…
3 votesSorry for the inconvenience caused to you.
We tried the scenario and it is working fine at our end.Kindly share with us the acrobat version that you are using.
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crashed
Acrobat just crashed due to file size, and could not be recovered, just lost everything.
5 votesSorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
Also are you facing this issue with a particular document or this is a generic issue. -
Stack crash when using Advanced Search on Windows 7
When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 15.16.20039.54196
Application Timestamp: 5728a758
Fault Module Name: StackHash_f1a3
Fault Module Version: 6.1.7601.24094
Fault Module Timestamp: 5abedfcd
Exception Code: c0000374
Exception Offset: 000ce9fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: f1a3
Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
Additional Information 3: 491b
Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca71 voteHi,
Sorry to hear that you’re facing while using Find tool.
In order to reproduce the issue in-house, can you please provide the following details :1. Please tell us the version of your Acrobat/Reader.
2. Could you please share the workflow that you’re trying to perform using the Find tool?
3. It will be great if you could share the crash dump with us.How to create crash logs on Windows environment?
1. Retry the scenario where Acrobat crashes
2. Do not close the pop-up when Acrobat crash
3. Open Task manager
4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
- Open Run process (Win+R)
- Type temp
- Logs file will be available here with name “Acrobat.DMP… -
Adobe Acrobat DC - Program Not Responding. Every time I open the program it crashes. It is completely unusable
Has anyone found a fix for this problem?
1 voteSorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
Also are you facing this issue with a particular document. -
will not save or save as anything
if I open an existing PDF and make changes it will not save, if I create a new PDF it will not save. I have tried save, and save as neither work. and I need this to work for my job.
9 votesSorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
Also are you facing this issue with a particular document or this is a generic issue. -
Mismatch between splitted file names and bookmark names
After splitting a large document by top-level bookmarks, file names do not match bookmark names.
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue
- Don't see your idea?