2146 results found

1. Bug: “Create Contents item for link annotation” fix fails!

   If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.

   However, this broke already in 2019 and still is broken in 2020!
   In 2018 it works in one go.

   In 2019 and 2020 we have to run it is many as five times before it is actualy applied!

   We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.

   Now we heard this from our many clients (councels, government agencies) as well. They all roled back to 2018 with our support, as roling back is not easy as it can not be done from the CC app.

   Testing again in 2018 and it works fine.

   Updating again to 2020 and it is broken.
   We now use Callas PDF Toolbox v9 to fix it

   This is very, very BAD as it prevents creatinf fully Matterhorn compliant Accessible PDF’s.

   If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.

   However, this broke already in 2019 and still is broken in 2020!
   In 2018 it works in one go.

   In 2019 and 2020 we have to run it is many as five times before it is actualy applied!

   We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.

   Now we heard this… more

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2. CPAP NEW ADOBE

   PREFER YOUR OLD VERSION THE NEW TOO COSTLY, LOOKS RUBBISH DOCUMENTS NOT EVEN CLEAR! **** LOOKING ICONS

   DOES NOT MATTER IF YOU CARE CUSTOMERS HAVE A RIGHT TO LET YOU KNOW OF YOUR RUBBISH UPDATES AS THEY ARE THE ONES PAYING FOR THIS ****

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3. pdf-embedded videos

   Adobe recommends moving away from Flash media (.flv) in pdf-embedded videos but I have found that other (.mov) pdf-embedded videos also will not embed or run without Flash player

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4. Automatic Updates Feature Off Mac

   When I tick the Automatically instal updates button. It asks me whether acrobat can install a new helper tool. I type my password correct. When I reopen Preferences the box is ticked back.

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5. When I try to open a document, the first time it says The document is already open and will not open it. I have to make a few attempts, befo

   This is a bug report.

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6. Unable to login to Adode because verification email is not received

   I cannot login to my Adobe application. The verification email is not being received at the email account. Also, the application on my computer shows that it is expired but I pay a monthly fee for the Adobe product.

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7. Combining Files into ONE PDF with files of similar Form Fields

   Trying to combine 12 files into one single PDF. Multiple files have form fields that are similar. Adobe will not combine the files individually and forces me to create a portfolio. When I send the portfolio doc out it cannot be read. What a waste of time. Why can't we combine similar fillable forms with different data into one single document. MAKES NO SENSE.

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8. Panoramic from a MOVING platform.

   For PHOTOSHOP:
   This may be a whole new project...I'm doing specialized work from an aircraft...taking dozens of photographs of, say, a Main Street covering one mile. Using the dozens of overlapping digital photos, can you create a program to stitch these dozens of photos together to create a rendering showing that entire mile of road? Extreme panorama shot from a moving platform.

   ANSWER WAS USE PHOTOMERGE.

   Tried. It doesn't work. So, can you push a request to the "Big Guys" at Adobe and see if such a program can be created. My last try used only six photos with about 50 percent overlay. I can take photos with 90 percent overlay...but, once again, I'm attempting to create an image which would be 8 feet long by 16 inches high. EXTREME PAN from a moving platform.

   For PHOTOSHOP:
   This may be a whole new project...I'm doing specialized work from an aircraft...taking dozens of photographs of, say, a Main Street covering one mile. Using the dozens of overlapping digital photos, can you create a program to stitch these dozens of photos together to create a rendering showing that entire mile of road? Extreme panorama shot from a moving platform.

   ANSWER WAS USE PHOTOMERGE.

   Tried. It doesn't work. So, can you push a request to the "Big Guys" at Adobe and see if such a program can be created. My last try used only six photos with about… more

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9. Remove the 'Home', 'Tools', 'Document' buttons.

   Remove the 'Home', 'Tools', 'Document' buttons.
   Again, these buttons seem to me that they belong on the main tool bar, instead of wasting tons of space on the 'customizable' quick access tool bar. Why are they there? i don't know.
   It seems to me, that adobe has a lot of programmers with ideas, but no adobe test users, to let them know, whether the idea is good or bad.

   Adobe: please don't rely on us, the general user, to give you feedback to do that job for you. We all have work to do, and want to get it done fairly quickly. We don't want to end up frustrated with new additions, that ended up being a bad idea. Thanks.

   Remove the 'Home', 'Tools', 'Document' buttons.
   Again, these buttons seem to me that they belong on the main tool bar, instead of wasting tons of space on the 'customizable' quick access tool bar. Why are they there? i don't know.
   It seems to me, that adobe has a lot of programmers with ideas, but no adobe test users, to let them know, whether the idea is good or bad.

   Adobe: please don't rely on us, the general user, to give you feedback to do that job for you. We all have work to do, and want to get it done… more

   7 votes

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10. Remove the 'share', 'feedback', 'learn', 'notification' and 'profile' buttons

    Remove the 'share', 'feedback', 'learn', 'notification' and 'profile' buttons.
    these buttons are rarely (possibly never) used by the average pdf user.
    even if they are used by some, they should be removable, just like any other tools on the 'customizable' quick access tool bar.
    it is very annoying to have 5 big buttons getting priority over the customizable tool bar. I add and remove the buttons i need on the quick access tool bar, and they end up being hidden by 5 big useless buttons.
    move these buttons to the help menu, where they belong.

    32 votes

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11. Remove or have an option to turn of document caching in Acrobat

    As an agency, we prepare artwork in Indesign and PDF to send to clients. All work is proofed within Acrobat prior to sending and amended if required.

    Any amends are re-pdf'd and re-proofed. These amends need to stay under the same version no (read file name) but unfortunately Acrobat now caches pdfs so if we amends a document within indesign and re-open in acrobat with the same file name, it will open the older cached version and not the updated version.

    Because this is our internal proof, this file name and version no needs to stay the same before we send to our client so that to them its just the next consecutive proof no from the last version we sent.

    We therefore require an option to turn off document caching in acrobat as it is creating workflow issues when proofing. It also allows for error as we now have to rename files and then rename back before sending to clients.

    As an agency, we prepare artwork in Indesign and PDF to send to clients. All work is proofed within Acrobat prior to sending and amended if required.

    Any amends are re-pdf'd and re-proofed. These amends need to stay under the same version no (read file name) but unfortunately Acrobat now caches pdfs so if we amends a document within indesign and re-open in acrobat with the same file name, it will open the older cached version and not the updated version.

    Because this is our internal proof, this file name and version no needs to stay the same before we… more

    2 votes

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12. Photoshop export as JPG is defaulting to 96dpi and unchangeable

    Prior to fall 2019 I could export a JPG file from Photoshop at the resolution specified in the print option. now as of release 21.1.1 it only exports as 96dpi. (As a work around I need to use Adobe Bridge to export the file correctly.) The current online documentation was done in 2019 and supports how I had been exporting.
    I understand the export interface was standardized. This appears to be a software regression.

    The output resolution of a jpg file should be able to be adjusted by the user from the export interface.

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13. Better labeling of Action Wizard Controls for screen reader users

    I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
    The issues I have encountered:

    1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another button appears, spoken as” Add”. I must tab to this second “Add” button and press enter to set watermark options.

    2. I do not see a clear way to determine which control has focus when rearranging the sequence of actions. None of the buttons say “Selected” to let the user know which option is highlighted and will be modified by the “Move Up”, “Move Down”, or “Remove” from sequence buttons.

    3. If using the NVDA or Windows Narrator screen reader, none of the options in the Action Wizard seem to read. These options due seem to be spoken in JAWS.

    4. When trying to run an action, focus is automatically placed on the “Select a File” button. When I attempt to tab from the “Select a File” button to the “Start” Button, to launch my action, Acrobat DC crashes and completely closes. The only work around I have found is to not use keyboard navigation and instead use the mouse emulation options in JAWS to find and activate the start action button.

    I don’t know if I have explained these issues clearly enough for you to reproduce. I need to use Acrobat DC in my work and would greatly appreciate if these issues could be resolved. Any assistance you can provide is greatly appreciated.

    Thanks,
    Peter

    I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
    The issues I have encountered:

    1. Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another… more

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I checked the issues after your response.

    For point 2, the behaviour is as designed. It seems that the user have to select the option as the default selected item is the last added item in RHP and if no addition is done, then none of the option is selected. Further, I’m not able to hear “AV container View” with controls. I’ve informed the engineering team regarding this.

    For point 3, I have raised the issues with engineering team and hopefully it will be fixed in future release.

    Thanks
    Rachit

14. Problem signature: Problem Event Name: BEX Application Name: AdobeCollabSync.exe Ap

    Problem signature:
    Problem Event Name: BEX
    Application Name: AdobeCollabSync.exe
    Application Version: 20.6.20042.43423
    Application Timestamp: 5e615309
    Fault Module Name: StackHash5861
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: PCH78FROMntdll+0x0003C7EC
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.3.9600.2.0.0.16.7
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: 5f25
    Additional Information 4: 5f2531ae070278f893fa99352dadd49e

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

    We have done all sugestn above?

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15. Adobe GC Invoker Utility

    Open Adobe PDF File triggers the opening of multiple instances of Adobe GC Invoker Utility. After rebooting these instances go away, but after opening a PDF again they reappear.

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16. Signing In

    signing in with my email and password and then the verifying number os a pain in the butt. why can't you have it on file when it comes from my laptop like every other program does.

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17. Add the ability to add preview pics to links created for pdfs.

    when I created a link for my pdf I want to also be able to show a preview pic.

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18. #PROJECTij

    We are working on getting the correct connected representation of our character ij (&IJ) in the digital 🌐 world, for ~30 Million potential users, worldwide 🌎🌍 🌏 . . from The Netherlands 🇳🇱, Belgium 🇧🇪, Suriname 🇸🇷, the Antilles & expats as well as migrants all over the globe . . See also . . www.facebook.com/jwwijers/posts/2584796111596328?__xts__ . . because the current version looks like a digraph of two separate characters i j . . instead of like 1 symbol . . ij & ij . . are now confusing in the digital environment . . PLEASE 🙏🏼 attention

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19. Find or Advance Search

    When using Find Ctrl+F or Advance Search the Acrobat DC stop working and crash. This happens with any document. The issue occurs in Windows 10.

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20. Explorer crash when moving files between folders

    When dragging a set of folders/files from one explorer window to another, Explorer crashes. The event viewer entry indicates the faulting module to be PDFShell64.dll. This occurs randomly on Windows 10. Acrobat version is 20.006.20034

    Faulting application name: explorer.exe, version: 10.0.18362.628, time stamp: 0xc3041aa6
    Faulting module name: PDFShell64.dll, version: 20.6.20034.39303, time stamp: 0x5e39c602
    Exception code: 0xc0000409
    Fault offset: 0x000000000001e31c
    Faulting process id: 0x6164
    Faulting application start time: 0x01d5f626a4f2c558
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\PDFShell64.dll
    Report Id: cf7f8efc-c2ce-4a3b-a242-265b90447045
    Faulting package full name:
    Faulting package-relative application ID:

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