123 results found

1. Talk to people

   GET A BLOODY PHONE. 6 hours on your boards isn't funny.

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   Under review  ·  Pratyush Dhoundiyal responded

   Apologies for the trouble. Do you have any issue in particular i can help you with.

2. Allows searches from the beginning of the document

   If I do a control F search for a word, get a hit in the middle of the document, say, but then want to conduct a search from the beginning, there is no way to do that. I can manually move up to the beginning, even click within the document at the beginning, but the next search will still be from where the last hit was. This is true in both pro and reader and is, to my mind, a bug/design flaw. One should be able to search from wherever one wants in a document, not just from where the last hit is.

   If I do a control F search for a word, get a hit in the middle of the document, say, but then want to conduct a search from the beginning, there is no way to do that. I can manually move up to the beginning, even click within the document at the beginning, but the next search will still be from where the last hit was. This is true in both pro and reader and is, to my mind, a bug/design flaw. One should be able to search from wherever one wants in a document, not just from where the… more

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   Under review  ·  Pratyush Dhoundiyal responded

   Thanks for raising this feature request, our engineering team is looking into this.

3. Embedded video in PDF Interactive has borders

   I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I am still waiting.

   I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I… more

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   Under review  ·  Pratyush Dhoundiyal responded

   Hi Ana,

   Can you please share the PDF with which you are facing this, also kindly provide the version of Acrobat you are using.

   Thanks for reporting
   -Pratyush

4. Need an inbuilt way to Trigger the Action Items created in ACROBAT DC Coditionally.(This has been a request since long long long time)

   Sadly , there is no way to trigger the Custom Action Items created in Acrobat DC Conditionally:
   Examples:
   1. If the Page number is > 5 then RUN Action item else Skip.
   2. If the bookmarks are available/unavailable then RUN Action item 'x' else RUN Action item 'y'.
   3. If the Page orientation is A3 then Skip Action item.

   It gets harder because:
   Even with Custom commands it is not possible to Call/RUN an already saved Action Item.
   Example:
   if (this.numPages > 5) -> Call/Run a Action Item "eX;Set open Options" -> Then Save the file.

   You can't do it, because You cannot Run/Call an Action item using JavaScript in Acrobat, if i am correct.

   What is needed?
   At least let the user Call a Saved Action Item using Custom command Since it is not possible to set most of the properties AND SAVE the document using Custom Commands (JavaScript) directly.
   OR ELSE
   Let the user have an inbuilt option in each action item itself where they can set the triggers(Like enclosed image) based on events (Page number count, Page orientation etc.).

   Sadly , there is no way to trigger the Custom Action Items created in Acrobat DC Conditionally:
   Examples:
   1. If the Page number is > 5 then RUN Action item else Skip.
   2. If the bookmarks are available/unavailable then RUN Action item 'x' else RUN Action item 'y'.
   3. If the Page orientation is A3 then Skip Action item.

   It gets harder because:
   Even with Custom commands it is not possible to Call/RUN an already saved Action Item.
   Example:
   if (this.numPages > 5) -> Call/Run a Action Item "eX;Set open Options" -> Then Save the file.

   You can't do it,… more

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5. Cant get adobe pro to display pdf documents in IE11 but it works with the free version on Adobe reader DC

   Cant get adobe pro to display pdf documents in IE11 but it works with the free version on Adobe reader DC. is there a fix for this

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6. Allow for customizability of text snippets in advanced search results

   Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

   Problem 1. The length of text snippet in each search result is too short.
   Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

   Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors nowadays; we can make the advanced search window itself huge; why not allow for the ability to make the search result snippets really long, too? Or at least longer than they are now?

   Solution to Problem 2: allow the user to customize where the search term occurs within the result snippet. For instance, this could be a finely-grained preference, such as "Search result should be returned with X number of characters/words before/after it" where X is some user-entered number. Or there could be just a coarsely-grained preference, such as, "Search term should occur at the beginning/middle/end of the snippet."

   Reason these are needed: often, a snippet is informative only if you have a certain amount of surrounding text, or only if you know a certain amount of text that comes before and after the term you searched. Presently, however, the search term occurs as the very first, or sometimes second, word of the snippet result. If you wanted to know what came before your search term in order to judge the relevance of a particular search hit, the snippet becomes unhelpful. In such cases, you have no other option but to click over to the document to get your context and then back to your search window to jump to the next result. But then, if you do that, it negates the point of having that result snippet. Such clicking back and forth between search result window and document window might not sound like much, but when your search results number in the hundreds, this clicking-back-and-forth procedure makes your work very inefficient; in a large publishing or indexing project, you might need to perform thousands of advanced searches, each with dozens or hundreds of hits. In such situations, the time-saving potential of implementing this request becomes apparent.

   Summary of the Problems: Search result snippets in an Advanced Search are often uninformative due to two distinct problems.

   Problem 1. The length of text snippet in each search result is too short.
   Problem 2. The search term occurs too "early" in the result snippet (that is, the term you searched for is the first or second word in the snippet--you see nothing that came before your term, which is often what you needed to know).

   Solution to Problem 1: allow the user the ability to customize the maximum size of snippets returned with search results. We have huge monitors… more

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7. Acrobat combine files + Batch compare pdf + Clarify array object error

   If you want supporting screen shots or more detail, please contact me.
   Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

   1. Combine files into a Binder always FORCES the default to be filename sequence.
      The User should NOT be forced to move HUNDREDS of files in a large document
      just to get them in the proper sequence.

      Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
      However, has anyone on the Acrobat team actually tried to do that to resequence
      over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

     - If the files are in different folders, it ignores the folder structure, even if 
       WINDOWS EXPLORER is sorted to list the files in folder/filename sequence 
       [See Example #1 at the end.]
   
     * >>>>> Using different tools, I've finally been able to achieve the desired result! 
         I've combined over 1,000 pages coming from DIFFERENT folders  
         and subfolders so that the final Binder is true to actual file sequence in 
        each of the original folders (including their respective subfolders). <<<<<
   

   1. "Expected an array object" error when comparing 2 pdf's
      • Indicate which page/pages has/have error
      • It is almost IMPOSSIBLE to find the "cause(s) in a 3,000 page document

     - Worst of all, the document seems to be correct during most steps. 
        During several steps, it can be searched and put into a binder.  
        Suddenly, seemingly out of nowhere, this error occurs and all 
        subsequents tasks cannot be run!   
   
     - A compare of the document is NOT possible. See "Docu Processing"
   
     >>>>>> I found this is the Acrobat archive: 
     value at index 0 must be an indirect object
     "Closing this request, As there is no plan to fix this bugs in Acrobat XI."
   
    >>>>>>>>>  Another report says  "This error unfortunately comes up for us a lot which I guess is to be somewhat expected when combining hundreds of PDFs from various sources. I'm assuming not every PDF generator follows exact PDF standards; iPhones, bank websites, 3rd party PDF printers, etc. However these PDFs were all combined with Acrobat Pro DC. Meaning that Acrobat Pro DC is not checking the PDFs or sanitising the data when they are imported! But that is another subject for another day... 
   

   The problem we have is that the error message(s) don't even tell us on which page it encountered the error. So we are left scratching out heads wondering which page or which part of the 10,000 page document has the problem. ...... Ok so hold on because this gets better... So to attempt to repair the document(s) we try and split them into smaller documents using Organise Pages > Split > say 100 pages or 1000 pages per "Part"
   Then we get the error: "An incorrect structure was found in the PDF." "

   1. Compare numerous pdf's in batch-type logic and determine if they are identical. Better yet, simultaneously allow the User to place the identical ones. in the Recycle Bin.

    - As verified by tech support, it is only possible to compare one 
      pdf with another. Because of the way Acrobat works, a minor 
      change not related to the content will never match as per any 
      and all of the available compare programs. 
   
      >>>>> For example, open MyTest.pdf. Save as 123.pdf and 
                   save again as 456.pdf.    Do NOT make any changes! 
   
                   Looking at KB-size, the documents will seem identical, 
                   but they will in fact differ by 1 to 3 bytes in size. 
   
    - Basically, because the filename is stored somewhere in the
      document, the 3 pdf's will NEVER compare as "EQUAL", unless 
      they are reviewed in a tedious, manual, multi-step manner. 
   
    - Yes: Acrobat's Tools > Compare  pdf#1 with pdf#2  
       will "reveal" that the content is identical. 
   
     - Now consider the nightmare of trying to "cull" old backups 
       or various attempts to "combine" ....... and you can see that 
       MONTHS would be required. 
   
     - I have purchased several compare packages. They work fine 
       on many file types,  but they absolutely CANNOT handle 
       batch pdf compares!
   
    - Think of charging 
            (just  $25 for such a tool)   x
            (the millions of worldwide Acrobat Users)   x 
            (only 20% purchased)    = 
      LOTS AND LOTS of profit for Adobe !!!!!!!!!!!!
   

   1. It seems that various financial institutions etc have
      different ways of INTERNALLY storing the contents of
      a pdf. Specifically, FONTS are not FONTS. That means
      that documents when printed look 100% alike, but
      when electronically compared, the FONTS and similar
      information causes havoc.

      Adobe is the leader in pdf creation.

      There is a need to batch compare or batch redact
      without the nightmare of font-like hidden elements.

   2. Protection > Redaction could also be greatly improved
      to make life easier for the user:

      Global redact in this document:

      From "text 1234567" to "text 12...67"

      From Medicare xxxx-xx-xxxxA to Medicare xxxx-xx-xxxx.
      (Remove only the last letter of the longer text).

   Example #1 (To achieve max chaos, use 50 folders each with 50 subfolders)

      Folder 1      1
                            7
                            x
                            y
                            z 
   
      Folder 2      1
                            9
                            a
                            b
                            c
   

   • Use Windows Explorer to search for *.pdf and sequence by folder.
   • Windows properly lists 1-7-x-y-z followed by 1-9-a-b-c
   • Block copy the above and right click in that sequece to "combine"
   • No matter how hard you try, the Binder has 1-1-7-9-a-b-c-x-y-z
   • Yes, it bunches the 1's !!!!!
   • Repeat the test with 1,000 different filenames and sequence using MOVE UP .... and collapse from exhaustion!

   This still does not work
   "Compare Documents - Please add an option or setting to the compare document feature so that shifts in paragraphs of unchanged text are not marked as changes. ... Currently it shows as a text delete and then a text insert on the following page.

   Batch processing to Actions in Acrobat DC HOW?!?!?
   Can you provide a "plain English" description on how to create a "batch processing" type Action that can be use on multiple files at once? I have hundreds of files that I need to set open options on and add specific bookmarks to. Trying to do this one at a time is NOT happening. Urgent please!

   If you check the internet, there are literally hundreds of people who really need these features.
   As the market standard, Adobe would help it Users if these features were implemented.

   Sincerely,

   Inge

   PS Special thanks to Jyotika at Acrobat Help adchelp@adobe.com

   If you want supporting screen shots or more detail, please contact me.
   Jyotika at Acrobat Help adchelp@adobe.com has my eMail and tele#

   1. Combine files into a Binder always FORCES the default to be filename sequence.
      The User should NOT be forced to move HUNDREDS of files in a large document
      just to get them in the proper sequence.

      Yes, there is the "Move Up/Down" option which works on each file ONE AT A TIME.
      However, has anyone on the Acrobat team actually tried to do that to resequence
      over 1,000 pages into an absolutely different non-alpha result??? THINK DAYS !!!!

   … more
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   Under review  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi,

   Regrading your Batch Compare PDF query: Currently we don’t support batch comparison in Acrobat but this in our backlog. We’ll update youwhence it’ll get prioritized and impelemented at our end.

   Thanks,
   Adobe Acrobat DC Team

8. Automatically open the same files after restart

   Automatically open the same files on same page after restart. This would great in conjunction with the feature "Restore last view settings when reopening documents". If one has several documents open and one has to restart Adobe Acrobat or Windows it would be quite timesaving and relieve the pain of having to find each document and re-open.

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9. [BUG] (new) preflight libraries, scripts cannot call profiles outside current library

   BUG report:
   [ISSUE]
   1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
   [STEPS TO REPRODUCE]
   2.1. Import a preflight profile into the Standard preflight library
   2.2. Change preflight library and execute a profile from another library
   2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
   (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
   2.4 Profile cannot be found
   [ENVIRONMENT]
   3. Windows 10, Acrobat Pro DC 2017.009.20044
   [EXPECTED RESULT]
   4. The Profile installed under 2.1 should be executed
   [OBSERVED RESULT]
   5. The Profile cannot be executed by the script.

   [Further comment]:
   Preflight libraries are a new feature. They cannot be selected via the Script API. I now have to tell script users not to change the preflight library, which some of them often do. Clearly the JavaScript call should look for the preflight profile in all libraries - or there should be a documented way of executing a profile regardless of a user's previous preflight activities.

   BUG report:
   [ISSUE]
   1. Preflight profiles outside last used preflight library (a new feature) cannot be called by scripts
   [STEPS TO REPRODUCE]
   2.1. Import a preflight profile into the Standard preflight library
   2.2. Change preflight library and execute a profile from another library
   2.3. Use a JavaScript call to launch the profile installed in step 2.1, i.e. Preflight.getProfileByName(name)
   (Documentation: http://help.adobe.com/en_US/acrobat/acrobat_dc_sdk/2015/HTMLHelp/Acro12_MasterBook/JS_API_AcroJS/Preflight_methods.htm?rhtocid=_6_1_8_55_0_3#TOC_getProfileByNamebc-4)
   2.4 Profile cannot be found
   [ENVIRONMENT]
   3. Windows 10, Acrobat Pro DC 2017.009.20044
   [EXPECTED RESULT]
   4. The Profile installed under 2.1 should be executed
   [OBSERVED RESULT]
   5. The Profile cannot be executed by the script.

   [Further comment]:
   Preflight libraries… more

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10. Bug report - pdf won't open with Acrobat DC pro but opens properly with reader

    I am trying to open a pdf form from the Gov. of Canada using Acrobat Pro DC but nothing happens. After double clicking the file, I can see a background process (in task manager) but it doesn't show any activity and the interface doesn't show even after several minutes of waiting. I have tried restarting / repairing installation but same result. Any other document works fine. I have tried opening the same document on another machine with Acrobat reader DC and it opens properly in a few seconds. I have attached the document as well as a screenshot of the property/security.

    Win10 x64 Ent 1703
    Acrobat 2017.009.20044

    I am trying to open a pdf form from the Gov. of Canada using Acrobat Pro DC but nothing happens. After double clicking the file, I can see a background process (in task manager) but it doesn't show any activity and the interface doesn't show even after several minutes of waiting. I have tried restarting / repairing installation but same result. Any other document works fine. I have tried opening the same document on another machine with Acrobat reader DC and it opens properly in a few seconds. I have attached the document as well as a screenshot of the… more

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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for reporting. Our team is looking into it.

11. The description on invoices is unreadable gobble-de-gook!

    The description on invoices Adobe Acrobat Pro DC is complete gobble-de-gook!

    The description on our invoices currently says:
    65222762 APAP,ALL,MLP,DRI01,MAU,001,N/A,1 YR
    EAME
    Line Tax Rate: 10 %

    It should say something like:
    Adobe Acrobat Pro DC monthly subscription fee

    I'm not the only one who would like this changed. A Google search reveals plenty of other people who would like this changed too.

    • 

    4 votes

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12. Fix it

    Awwww. ///

    Come on guys. i have been saving Word files for years as PDFs.

    I'm an Adobe ACI in five Adobe products. I know what I'm doing but tonight I'm tryiing to save a Word document as a PDF and now it's saying I have to register the product.... which is on the Cloud? ... and I've already downloaded the latest version. and registered it...

    Oh yes, am tryinjg to register.... but no options to do so.... it just basically says.......... well........ you know...... xxxxxxx

    What the ... ?

    Come ON... I'm getting a bit sick of the lack of information... and the lack of support... and the lack of stuff "just working".

    Somehow I've got to get this working and printed out for tomorrow's class... ****....

    .... and I\m paying for ?????

    Awwww. ///

    Come on guys. i have been saving Word files for years as PDFs.

    I'm an Adobe ACI in five Adobe products. I know what I'm doing but tonight I'm tryiing to save a Word document as a PDF and now it's saying I have to register the product.... which is on the Cloud? ... and I've already downloaded the latest version. and registered it...

    Oh yes, am tryinjg to register.... but no options to do so.... it just basically says.......... well........ you know...... xxxxxxx

    What the ... ?

    Come ON... I'm getting a bit sick of the lack… more

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13. Send & Track Personalized Invitations E-Mail

    Allow senders of Send & Track personal invitations to create a closing signature block or a letterhead that includes the senders contact info (such as sender's name, company name, street address, phone and fax numbers, e-mail address, website address) within the e-mail. It's time-consuming to type the same info every time I send the invitations.

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14. Bug Report

    New Version Will NOT Allow A .pdf To Open Directly Into Your Office365 Create New Mail Tab So That An Email Can Be Sent

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    Under review  ·  AdminArvind Yadav (Admin, Adobe) responded

    Thanks for your feedback!
    We are looking into it and will get back to you once we have a solution.

    Regards,
    Arvind

15. Add Account Manager

    I would like to request that the account manager information be added to the Admin portal. This is not specific to a product. If I need to contact my account manager I have no way to look up this information and it seems to change frequently.

    3 votes

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    2 comments  ·  Other  ·  Delete…  ·  Admin →
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    Under review  ·  Pratyush Dhoundiyal responded

    Thanks for Reporting. We have raised this to our engineering teams and will get back to you in case of an update.

16. BUG: LogTransport2.exe locks file handles on containing folder after pdf files are deleted

    In many recent builds of Windows 10 with the CC version of Acrobat DC, If a pdf file is opened used and closed, the folder containing the file cannot be deleted even after the pdf file itself has been deleted. The cuase for this is that an Adobe logging process "LogTransport2.exe" holds an open file handle on the containing folder, and the folder cannot be deleted until the LogTransport2 process has been killed. This is a bug and should be fixed immediately.

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    Under review  ·  Pratyush Dhoundiyal responded

    Our team is looking into it and will get back to you shortly.

17. STOP with the advertising/up-sell notifications!

    When I open a PDF, I expect to be able to interact with it as soon as it loads, not have to wait 15 seconds while a stupid up-sell overlay loads and then have to close that before I can actually READ the PDF. That **** should be in a newsletter, not in the **** app.

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    Under review  ·  Pratyush Dhoundiyal responded

    Hi Keith,

    Sorry for the trouble you faced. Can you please attach a screenshot of the dialog you are seeing.

    Thanks

18. When starting, open documents previously open

    Often I'll have 5-10 documents open at once - they are constantly in use. When I close Acrobat they are all closed. and when I re open Acrobat I need to reopen all the documents. It would be nice if it would veryt simply open all of the files open when it was last closed.

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19. Bug report—macOS keyboard shortcut new bookmark

    To bookmark text, drag to select it. The selected text becomes the label of the new bookmark ONLY if you use the mouse—using the keyboard shortcut Ctrl-B creates a bookmark with a blank name.

    Please fix!

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20. Abrir PDF grandes en M1

    Abro este hilo, por que no se si esta reportado o no, pero tengo problemas para abrir archivos grandes en mi nueva MacBook Pro Max. Si el PDF pesa mas de 2gb directamente no me abre el documento (lo he probado a abrir en otras maquinas mas antiguas y sin problema), esto me esta pasando en una maquina que compre recientemente MacBook Pro Max, 32gb de RAM y 1tb de HD. La maquina no es, por que ese mismo PDF lo abro y manipulo sin problemas en el programa Vista Previa, pero en Acrobat ni lo abre.
    La cuestion es... ¿alguien sabe de esto?, ¿le pasa a algien mas?, ¿existe solucion?

    Muchas gracias.

    Abro este hilo, por que no se si esta reportado o no, pero tengo problemas para abrir archivos grandes en mi nueva MacBook Pro Max. Si el PDF pesa mas de 2gb directamente no me abre el documento (lo he probado a abrir en otras maquinas mas antiguas y sin problema), esto me esta pasando en una maquina que compre recientemente MacBook Pro Max, 32gb de RAM y 1tb de HD. La maquina no es, por que ese mismo PDF lo abro y manipulo sin problemas en el programa Vista Previa, pero en Acrobat ni lo abre.
    La cuestion es...… more

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