123 results found
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Can't save Extracted page
Working on a MAC (mac OS High Sierra v 10.13.2 updated 12.14.17) in Acrobat Pro DC v2018.009.20050
I think this problem started right after OS update.
Open a PDF document, extract a page, and now want to save that page.
A Save As PDF window opens but it is empty and you can't do anything. If you try it too many times it will lock up acrobat and you have to force quit. Does the same thing if you want to do a save as to an existing file and rename etc. Screenshot attached.1 vote -
Bug: Acrobat file created by InDesign export cannot be reduced in size; hangs Acrobat
A PDF which was created via an InDesign export, cannot be reduced in size in Adobe Acrobat Pro DC. It hangs Acrobat during the Reduce in Size option.
I have isolated the cause of the problem to the final letter "x" that was added at the end of the text in the Indesign CC file.. I will try to see if I can attach that file. I have attached a ZIP-compressed Adobe InDesign CC 2018 package. I have also attached the PDF file.
This problem is keeping me from reducing in size a very large file.
1 vote -
Convert Colors progress bar shows incorrect page number
When converting colors on a multi-page PDF file, after clicking OK, the progress bar that appears starts with showing "Converting Page 0" when it should be "Converting Page 1". Probably just using the pages array index (being zero based).
1 voteHi Rick, very fine observation that is, we have raised this to our engineer team.
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Bug report: In Acrobat Pro DC, PDF size reduction hangs app
In Acrobat Pro DC, I try to reduce the size of a PDF file and Acrobat hangs. I have to Force Quit Acrobat. The PDF was originally an export from InDesign CC.
1 voteThanks lee for reporting. We are also trying to reproduce the issue on our end, meanwhile it would be great if you can attach the indesign CC file.
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If I try to save a document with a different name the program crashes.
If I try to save a document with a different name the program crashes.
1 voteHi we are not able to reproduce the problem in house.
Can you elaborate little more here and also please provide the version of Acrobat you are using. -
Conversion of RGB/Spot to CMYK
PDF does not finish converting Spot / RGB colors to CMYK/
This is when using preflight fixes or convert color under Print Production Tools.
Acrobat freezes most of the time, or when I try to Save as.1 voteHi Angelito
Our team is looking into it and will be in touch with you soon.
Thanks
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javascript window expired
I can't open PDFs, I tried everything from disabling javascript, turning protected mode off, to formatting my laptop. It always pops out with a javascript window expired. I've attached a photo below. If I disable javascript I am able to open the file but there is no content, if it is enabled then once I open the file it the pop up appears and when I click ok it closes the file.
1 voteHi Rai,
I suppose you are facing this with a particular set of PDF’s. Can you please provide one such PDF. Also please provide the version of Acrobat you are using.
Thanks
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AABDC needs 'Smart Lookup' capabilities like what is in MS Word 2016 to be able to look up phrases, not just SINGLE words.
AABDC needs 'Smart Lookup' capabilities like what is in MS Word 2016 to be able to look up phrases, not just SINGLE words.
I want to be able to highlight something such as a persons name and then 'right click' on it and have a 'drop down' link to Google search the name or other selected phrases.
1 vote -
For the record, I contacted Adobe for Chat support today. It was utterly worthless
For the record, I contacted Adobe for Chat support today. It was utterly worthless
1 voteI am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?
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Running Sierra 10.12.6. Acrobat pro won't open properly.
Acrobat pro won't open properly on my iMac running Sierra 10.12.6.
I can see it in the menu bar at the top of the screen, but it won't open any further than that.
I have been able to click on file-open and managed to open a file, but none of the tool functions work.1 voteApologies for the trouble, can you provide the Acrobat version you are using. Also please provide the following logs:
“~/Library/Logs/Adobe/Acrobat Update Helper DC.log”
“~/Library/Logs/Adobe/Acrobat Updater DC.log”
“/Var/log/install.log”
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Add tutorial to add an index to a book. Your instructions for it are WAY TOO VAGUE.
I have been trying to add an index for a 278 page book in PDF. I spent an hour on the phone to tech support in India and no one there seems to know how to do this.
I also need to be able to VIEW it and install it into this PDF to publish it. PLEASE add a tutorial on how this is done, step by step, without CLOUDING the issue with terms like "catalog" and "metatdata" that do NOT contribute to the objective.
1 voteHi Greg,
Please try if this helps: https://helpx.adobe.com/acrobat/using/creating-pdf-indexes.htmlThanks
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1 vote
Please follow this link: https://helpx.adobe.com/acrobat/using/adjusting-pdf-views.html
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Does acrobat have access to my computer?
Whenever I use acrobat, my mouse seems driven by commads - not mine - to do things in acraobat. Things like scrolling, moving mouse, opening other windows in acrobat. Is it a ghost or is it Adobe?
1 voteHi,
I am afraid, Acrobat can not be responsible for this abrupt behavior. Please
do a virus scan on your machine. Let us know if that helps.Thanks
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A document where images cannot be screenshot to be searched for on google images or way to alter our images so same images don't come up
I need to be able to create a document where the images we include can not be screenshot and the searched for in google image search (thus enabling the person I am sending the PDF to to go to competitor websites who have the same images as us). So either no screenshot allowed or the ability to change the images we have sufficiently that google image will not find it.
1 vote -
redaction
When saving a redacted file, the option to for "redacted" to NOT be added to the end of the file name.
1 vote -
Bug: Unable to Open a pdf while mid-saving another.
Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.
Reproduce:
1. Opened an pdf from Microsoft Outlook.
2. Went to file > "save as'
3. Used windows explorer to open another pdf that was saved on windows cloud storage.
4. Unable to open second pdf file.Environment: Windows 7; Adobe Acrobat Pro DC 04581.
Expected Result: I should be able to open the second pdf file
Observed result: Unable to open second pdf file
Bonus: Results occurred once I was out of the 'save…
1 vote -
Bug on Redacted Information
I have received a redacted contract on Adobe Acrobat Standard DC that I use on Windows 7. When I hold down ctrl and scroll in (to zoom) the redacted information flashes and I can see what information is blacked out. I think the information should be securely blacked out so there is no possibility of obtaining that information.
1 vote -
I can't open the PDF attachment from email
I received this file thorough email and I can't open it in my MacBook, but it opens in other computers.
This happens daily with many other PDF's I receive.1 voteApologies for the trouble, can you provide the Acrobat version you are using.
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1 vote
Apologies for the trouble, can you provide the Acrobat version you are using.
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Saving Pixel perfect AI file as pdf which don't keep pixel perfect previewing in Acrobat.
Saving a pixel perfect Adobe Illustrator as a pdf doesn't keep the pixel perfect content when previewing in Acrobat. It distorts one line pixels to two pixels in random area. Icon are distorted as well.
View the stroke in the image
1 voteHi
How are you creating the PDF – from Illustrator or from Acrobat?
Thanks
Tanvi
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