115 results found

1. Replacement Text (AccSupp ActualText entry) Support

   We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.

   The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.

   But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to be unreliable at the moment for copy and paste.

   The tests are shown here: https://github.com/ho-tex/accsupp/issues/2
   The tests generated various behaviors such as:
   - Correct copy and paste of the text, but incorrect copy and paste of leading spaces and empty lines (Test 1);
   - Unexpected insertions of spaces (Test 3 and Test 6), and;
   - Spaces turned into newlines (Test 4).

   We kindly request better support of the replacement text support, because the copy and paste directly from the PDF document is not reliable.

   Please also refer to these two pages for further discussion:

   https://tex.stackexchange.com/questions/563803/how-make-a-latex-document-that-generates-a-pdf-from-which-copy-paste-works-corre

   https://github.com/ho-tex/accsupp/issues/2

   We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.

   The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.

   But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I understand your concern here. I have shared this with the higher management. We currently do not have any plan to implement it but we have kept it in our radar and will pick up in future,

   Check the latest features in Acrobat Pro DC by keeping the software on latest version.

   Thanks
   Rachit

2. Read to end of document issues on a Mac

   Read to end of document only reads a single page or sometimes doesn't read at all.

   (PS is this the same Rachit who use to work for the Forest Service? If so, I hope you are doing well. I'm still waiting on a TA for a MacBook Pro :-()

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

3. BLK

   Trimakasih

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Sama-sama

   Terima kasih
   Rachit

4. Outstanding Product

   It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen readers to help with testing (JAWS, NVDA,(it wasn’t until later that I found Adobe’s ‘read out loud’ feature)).

   I knew right away the Acrobat Pro software was one of the most incredible tools I've ever used! And I've tested a ton of software. My company was an ASP (Adobe Service Provider) for many years and produced a lot of searchable databases full of PDF files.

   The 7 day trial and monthly subscription made it easy to get back in the game. I didn’t know anything about Acrobat Pro, I’d never even heard of it. After learning and using it for a couple of weeks I can absolutely say it IS the most completely amazing piece of software I’ve ever used! Congratulations!!

   All of the old documents have been converted and have passed all accessibility checks!!

   BTW – sometime in the mid-nineties I was selected to be the moderator of what I think was the first and only symposium on a new technology called “Portable Document Format”. If I’m not mistaken the companies represented were Word Perfect, WordStar and Adobe. The symposium was held at the headquarters of USGS (United States Geological Survey). My company had been experimenting with this new “universal” format from the companies represented. It was clear to us Adobe was way ahead of the competition. The symposium left most of the attendees with the same conclusion.

   Also in the mid-nineties my company was selected to convert the whole collection of OTA (Office of Technology Assessment) documents before the agency was closed. We were having a problem with one of the documents; it was about 600 pages long. We tried and tried but could not make an image+text PDF from our scanned images. The PC kept crashing or locking up. I called Adobe and actually got the Acrobat Product Manager on the line. After some discussion he told me he had never seen a 600 page PDF and wasn’t sure if one could be created from hard copy…but if I was successful would I please send him a copy on a CD! We maxed out memory and everything else you could max out on a PC back then and voila! We made a 600 page PDF! The whole OTA collection is still available on the web site at Princeton University - http://www.princeton.edu/~ota/.

   I’m pretty sure I sent him a CD.

   It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi John,
   Thank you for such a overwhelming feedback. We appreciate your contribution in helping us provide better services to our customers.
   Please check out the latest updates in Acrobat Pro DC for new features.

   Thanks
   Rachit

5. Reading of Table contents

   Hi Team
   Please include with Table Control, the option of reading table header with each column value so that it can become easy for person who is trying to understand the contents read
   Also it would be better if user can read a hidden column

   Thanks and Regards,
   Manoj Prithiani
   9930678499

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

6. cross-platform interoperability for Acrobat DC

   use of Acrobat DC must be seamless across operating systems, browsers, and devices. seamless interoperability = efficiency. Proprietary in-fighting between apple, microsoft, and google needs to stop. Why not work together for the benefit of all?The business models need to change. For example, "accessibility" of apps needs to be independent of browser, OS, and device.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved.
   Please feel free to contact us in case of any issue.

   Thanks
   Rachit

7. Bug (Accessibility): Link and bullet issues after export from InDesign

   I'm having an accessibility issue that may be a bug with Acrobat or InDesign, or a combination of both. I have a single page of show notes for a podcast. Paragraph styles are used, export tagging is set, and order is laid out in the articles pannel. Upon export and listening with the NVDA screen reader, the reading order is correct, but the bulleted list of links is just read as "bullet, bullet, bullet, etc." without the accompanying text, and the links are skipped. You can tab through the links, but instead of identifying the object as a link, and then giving the accompanying hyperlinked text, with each tab you just get, "link, link, link, link." I can post this in the InDesign uservoice as well, but I thought I'd start here. I experimented with a blank document in ID, and just created a bit of text and a hyperlink. Same issue. I have attached the exported PDF.

   I'm having an accessibility issue that may be a bug with Acrobat or InDesign, or a combination of both. I have a single page of show notes for a podcast. Paragraph styles are used, export tagging is set, and order is laid out in the articles pannel. Upon export and listening with the NVDA screen reader, the reading order is correct, but the bulleted list of links is just read as "bullet, bullet, bullet, etc." without the accompanying text, and the links are skipped. You can tab through the links, but instead of identifying the object as a link, and… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   HI,
   I checked the issue reported by you. I would like to inform you that the bullets and the links tags are not tagged properly as can be seen in Tags panel in Acrobat.

   Please report this issue to Indesign.

   Thanks
   Rachit

8. Accessibility settings are difficult to find

   Why default to yellow text on white background? It's impossible to read. Personally, some DARK themes would be desirable, i.e. yellow text on black background. Is a SIMPLE link to change SETTINGS in this regard?

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved.
   Please feel free to contact us in case of any issue.

   Thanks
   Rachit

9. Accessibility / ADA Complaint

   Will the Accessible PDF be a ADA Compliant?

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   I can see your query is resolved by the answer provided on “https://community.adobe.com/t5/acrobat/accessiblity/td-p/10735685”.
   Please contact us if you have further queries.

   Thanks
   Rachit

10. Hello, I made the document accessible. All items are tagged, including proper reading order, but a screen reader ignores the reading order.

    Hello,
    I made the document accessible. All items are tagged, including proper reading order, but a screen reader ignores the reading order. Would appreciate help

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved.
    Please feel free to contact us in case of any issue.

    Thanks
    Rachit

11. List Tag

    When creating a List structure, a "Create List..." menu/dialog box would be helpful. You could specify the number of levels and sublevels if need be, and Acrobat would automatically create the proper tag structure for that list. It is very tedious currently to manually create the tag structure with multiple levels.

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12. Replace document colors scrolling bug with multiple tabs

    When "Replace Document Colors" is used with multiple tabs (documents) open, the background will "window blind" as you scroll through the document. For example, if the background color has been changed to gray and a new PDF is opened in a tab, that PDF's background will have white, horizontal stripes as you scroll through that persist when scrolling stops. This only happens with the "Enable Scrolling" view option.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved for you.
    Please contact us if you have any concerns.

    Thanks
    Rachit

13. Support SVG and SVG's accessibility features

    SVG graphics have some helpful accessibility features. Is it possible to incorporate these into the PDF structure? This could be a big improvement in PDF accessibility.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you,I believe the issue is resolved for you,

    Please contact us if have any concerns.

    Thanks
    Rachit

14. Bug: Reading Order Right-Click Context Menu Loses Items

    As the title states, the right-click context menu is not consistent when in the Accessibility Reading Order tool. For example, when right-clicking tables to access the Table Editor and/or Edit Table Summary views, those items are sometimes not available.

    With the Table Editor you can still at least access the floating Reading Order window to click open the Table Editor. However, when the Edit Table Summary menu item disappears (they always disappear in pairs), I have to manually save the PDF to refresh its context menu. Sometimes I have to close out completely. It appears random. I can go for 40 tables, then the next 5 I have to manually close out to refresh for each table. I cannot find a pattern for why the Table Editor option vanishes either.

    • Noel

    As the title states, the right-click context menu is not consistent when in the Accessibility Reading Order tool. For example, when right-clicking tables to access the Table Editor and/or Edit Table Summary views, those items are sometimes not available.

    With the Table Editor you can still at least access the floating Reading Order window to click open the Table Editor. However, when the Edit Table Summary menu item disappears (they always disappear in pairs), I have to manually save the PDF to refresh its context menu. Sometimes I have to close out completely. It appears random. I can go for… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved for you.

    Please feel free to contact us in future.

    Thanks
    Rachit

15. Lenguaje Catalan for accessibility

    We cannot mark the PDF document as Catalan when we make accessibility corrections in the document.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I thing the issue is resolved for you. Please contact us in future if you have any other concern.

    Thanks
    Rachit

16. The accessibility reader tool is incomprehensible

    I tried to have adobe acrobat read a pdf for me today. I wanted to rest my eyes and listen to the document instead of reading it. I was unpleasantly surprised to find out that the 'reader' spoke in such an incomprehensible way, to the point that I could not understand 90% of what it was saying. I have to think that the technology to provide something better is out there. The 'reader' didn't follow the cadence of normal speech. It didn't know how to pronounce most of the words. I'd be one happy customer if the reader could be updated. Thanks :)

    I tried to have adobe acrobat read a pdf for me today. I wanted to rest my eyes and listen to the document instead of reading it. I was unpleasantly surprised to find out that the 'reader' spoke in such an incomprehensible way, to the point that I could not understand 90% of what it was saying. I have to think that the technology to provide something better is out there. The 'reader' didn't follow the cadence of normal speech. It didn't know how to pronounce most of the words. I'd be one happy customer if the reader could be… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side. You can set the preferences from Edit→ Preferences (Ctrl/Comm + K) → Reading.

    Kindly contact us for further assistance.

    Thanks
    Rachit

17. Graphics disappearing when auto-tag used.

    When using auto-tag, often graphic elements are forced to back or deleted. See attached examples, where the text next to the HHS-CDC logo is messed up after auto-tag.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Kindly contact us for further assistance.

    Thanks
    Rachit

18. Reading Order not showing up

    1. When I open a document the reading order is missing.
    2. One of my clients has sent me a pdf with the reading order attached and the tags assigned, the document has been tagged, it's all good to go. However, when I open the document on my end, all of the reading orders have been removed. I know the reading order has been set, i checked the original document and it was tagged properly, but when she emails it to me the reading order is not showing up on my end.
    3. We both have Windows 10 Os, I am on the latest version of adobe acrobat pro dc, she is on adobe acrobat version 11.0.0. Maybe that has something to do with it, i would hope not, but you never know with computers.
    4. When I receive the document the reading order should still be there.
    5. When I open the document, the reading order is not there.

    1. When I open a document the reading order is missing.
    2. One of my clients has sent me a pdf with the reading order attached and the tags assigned, the document has been tagged, it's all good to go. However, when I open the document on my end, all of the reading orders have been removed. I know the reading order has been set, i checked the original document and it was tagged properly, but when she emails it to me the reading order is not showing up on my end.
    3. We both have Windows 10 Os, I am on the… more
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you I believe the issue is resolved for you.

    Thanks
    Rachit

19. Text-to-speech functionality does not work with the Apple OS version of Adobe Acrobat Pro, as in previous versions

    It has been important in my practice to review reports and multitask. The Apple OS version of Adobe Acrobat is not compatible with the system-wide keystroke of option+s, which activates text-to-speech. This essential function works with MS Office 365 and other third-party apps. Secondly, the rate of speech (even after changing the preferences) is too rapid for use. Clearly, the options of reading the whole page or whole document are limitations. I work with patients who have auditory processing problems, and I can imagine that this function makes some document reading inaccessible. The current configuration is probably an upgrade for Windows® users, but inefficient for Apple® users. The current tag routine consumes time and is not efficient as selecting text and listening to the text. Please consider adding an option to disable the Adobe text-to-speech function, similar to Microsoft Office so that one can use the Apple text-to-speech function. Thank you for reading and considering this concern.

    It has been important in my practice to review reports and multitask. The Apple OS version of Adobe Acrobat is not compatible with the system-wide keystroke of option+s, which activates text-to-speech. This essential function works with MS Office 365 and other third-party apps. Secondly, the rate of speech (even after changing the preferences) is too rapid for use. Clearly, the options of reading the whole page or whole document are limitations. I work with patients who have auditory processing problems, and I can imagine that this function makes some document reading inaccessible. The current configuration is probably an upgrade for… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved for you.

    Thanks
    Rachit

20. Turn Grid on/off with CMD+G instead of CMD+U

    I had somehow turned the Grid on. I love keyboard shortcuts, so I tried "CMD+G" and nothing happened. "CMD+R" turns the ruler on/off. So I went through the view nav, and found that the key command for turning the Grid on/off is "CMD+U" .... why is it "U" and not "G"? G would make the most sense because it's a Grid. There's not even the letter "U" in the word Grid.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side and there are no further issues.
    Feel free to contact us anytime.

    Thanks
    Rachit