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Acrobat for Windows and Mac

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83 results found

  1. Adobe Acrobat DC Standard randomly crashes when opening pdfs from web page

    1. Click link to open a pdf using Internet Explorer 11
    2. Acrobat Crashes with the error below.
    3. Attempt to click link again and the file opens.

    Windows 10 Enterprise 1703

    Faulting application name: Acrobat.exe, version: 18.9.20050.57426, time stamp: 0x5a1c7469
    Faulting module name: Acrobat.dll, version: 18.9.20050.57426, time stamp: 0x5a1c7441
    Exception code: 0xc0000005
    Fault offset: 0x0019eebd
    Faulting process id: 0x1794
    Faulting application start time: 0x01d39ac5dbfefcac
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
    Report Id: fd9af4cc-9fc5-43a5-9f2a-209af10313da
    Faulting package full name:
    Faulting package-relative application ID:

    1 vote

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    3 comments  ·  Browser  ·  Admin →
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  2. Steps to reproduce the issue:
    1) Cleanly install Windows 7 from good media
    2) Install Adobe Acrobat DC 2015.006.30355
    3) Set Protected View to All Files
    4) Check the box for Enable Enhanced Security
    5) Observe how Protected View works in the Internet Explorer browser as shown in the below screen shot "protected view works".
    6) Turn on Internet Explorer's Enhanced Protected Mode
    7) Observe how protected view does not activate in the browser, as shown in the below screen shot "protected view fails".

    Observed on Windows 7 with Adobe Acrobat DC 2015.006.30355
    and
    Windows 10 with Adobe Acrobat DC…

    1 vote

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    Resolved  ·  2 comments  ·  Browser  ·  Admin →
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  3. One of our clients is experiencing issues with Adobe Acrobat Pro DC. We have an Internet Explorer/ActiveX application in which a user can view PDF files through Internet Explorer's 'Adobe PDF Reader' ActiveX control.

    When the user closes the control, Acrobat DC's AcroRd32.exe will close a moment later. If the user opens another PDF document too quickly after closing the first one, this new instance of AcroRd32.exe will not shut down properly even after closing the control.

    Adobe Reader DC does not have this issue, but there it appears related to the 'Enable Protected Mode at startup' checkbox under 'Security…

    3 votes

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    Resolved  ·  9 comments  ·  Browser  ·  Admin →
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