10659 results found

1. remove ******** marketing on home page

   I don't pay for Acrobat so you morons can dump ads for your apps. The more you bloat a paid application, the less we use it.

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2. Ability to open PDFs in Organizer MOde by default (or to switch back and forth)

   Ability to open PDFs in Organizer MOde by default (or to switch back and forth). Or alternatively the ability to switch to organizer mode for multiple PDFs that are open at the same time. Right now, you would have to click on each PDF individually and then click on Organizer

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3. Please Add farsi language support OCR

   Please Add farsi language support OCR

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   Resolved  ·  3 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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4. Acrobat causes Outlook to Hang when using Send Feature

   When sending a PDF through Acrobat's share feature, it causes Outlook to hang

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5. Print multiple pages on sheet, but scaled

   There should be an option to scale multiple pages per sheet when printing.

   Without that, the text will be too small to read.

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6. Distiller Output and Input folders name changed

   In the latest Update for Acrobat, 19.012.20036, Distiller broke all our Workflows! Distiller renamed the Input and Output folders on our German MacOS Installation from "In" and "Out" to "Nach innen" and "Nach außen". It seems to get somehow translated automatically, since "In" and "Out" correspond to the translations the folders now have. The Problem ist, we are working with scripts to check those folders, and those are now not working anymore! This needs to be fixed ASAP! Also, the "ß" in the "Nach außen" is a big problem when working with network shares, as this is a special character and can break paths! Something happened in Distiller in the latest 19.012.20036 update, but it is not mentioned in the Changelog nor the Known Issues. Please Adobe, if you change something inside a Software, atleast put it in the changelog!!!
   We are running latest Mojave 10.14.6!

   In the latest Update for Acrobat, 19.012.20036, Distiller broke all our Workflows! Distiller renamed the Input and Output folders on our German MacOS Installation from "In" and "Out" to "Nach innen" and "Nach außen". It seems to get somehow translated automatically, since "In" and "Out" correspond to the translations the folders now have. The Problem ist, we are working with scripts to check those folders, and those are now not working anymore! This needs to be fixed ASAP! Also, the "ß" in the "Nach außen" is a big problem when working with network shares, as this is a special character… more

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7. Acrobat icon in Windows 10 menu

   I have already reported the fact that, when installing or updating Adobe Acrobat (which happens rather often), the program icon in the Windows menu is incorrect. I know how to bypass the problem by creating manually the good icon, but each time Acrobat is updated, this bad icon reappears (see screenshot).

   This is a VERY long lasting bug. So please, fix it!!!

   Thank you

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   28 votes

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   11 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

   Hi,

   Could you please try the following steps and let us know if the issue is resolved:

   • Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
   • Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
   • Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
   • Right click on Acrobat.exe > Send to > Desktop
   • Right click again on Acrobat.exe > Pin to Start Menu… and close the window
   • Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
   • Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the shortcut here (you need administrator privileges for that)
   • Rename this shortcut from “Acrobat.exe – shortcut” to “Adobe Acrobat DC” and close the window
   • Again pin the icon on the taskbar.

   Thanks
   Atir

   Hi,

   Could you please try the following steps and let us know if the issue is resolved:

   • Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
   • Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
   • Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
   • Right click on Acrobat.exe > Send to > Desktop
   • Right click again on Acrobat.exe > Pin to Start Menu… and close the window
   • Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
   • Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the… more

8. Saved Printing Preferrences on single document

   Microsoft Office products, such as Word or Excel, have the ability to remember previous printing preferences, even when you move the saved document to a different area or attach to an email. The document will still print, with your saved preferences. This is a feature that is highly needed on Adobe. For those of us with high profile clientele, it's nice for the client to be able to print without having to set settings or change preferences.

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   0 comments  ·  Printing  ·  Edit…  ·  Delete…  ·  Admin →
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9. Window Snap bug it does not paste back or to any other pdf files

   When snapshot is used and selected area is copied it cannot be pasted back to the same document or any other opened pdf document or into next page in the same pdf document,
   Can it be fixed?

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10. Reduce Multiple Files - select a previously saved "custom" optimization

    When "Reduce Multiple Files" is selected to optimize an entire folder of PDF files, there needs to be a question added to the questions/answers path that asks you to select from the list of saved optimization settings.

    Right now, it ALWAYS uses the Standard settings, and the resulting graphics quality for screen shots and similar images is not very good. I have created a custom setting for the PDF Optimizer that gives the results I want, but there is no way currently to apply it across a folder of PDF files.

    This should be an easy fix -- please implement it. Thank you.

    When "Reduce Multiple Files" is selected to optimize an entire folder of PDF files, there needs to be a question added to the questions/answers path that asks you to select from the list of saved optimization settings.

    Right now, it ALWAYS uses the Standard settings, and the resulting graphics quality for screen shots and similar images is not very good. I have created a custom setting for the PDF Optimizer that gives the results I want, but there is no way currently to apply it across a folder of PDF files.

    This should be an easy fix -- please implement… more

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11. I have just had an interesting conversation with Adobe "Support" about emails being delivered to junk rather than inboxes.

    I have just had a conversation with Adobe "Support" (I use support in the loosest sense of the word) regarding emails being delivered into the junk folder rather than the inbox when sending to Hotmail, Yahoo and Outlook domains.

    This is the transcript.

    Does anybody have any advice?

    ---

    Hello Bob. I’ll be happy to assist you. What can I help you with today?
    11‎:‎15‎ ‎AM

    We have an open case: ID XXX-XXXXXXXXX-XXXX
    Can I get an update please

    Brunda
    Alright, As I see in the case : XXX-XXXXXXXXX-XXXX, previous agent is shared the Acrobat Pro DC installation link. May I know if you have installed the Acrobat Pro DC application on your computer?

    Why was that link supplied?
    As far as I can tell it has nothing to do with our case

    Brunda
    Well, there is no notes provided in the case notes. Agent is tried to contact you over phone and they could not connect with you. If installation is not the issue please let me know what can I help you with today?

    This is a update through your portal posted on the 3rd Dec
    Unable to post... please see the portal update on 3rd dec
    Can you see the update posted then?

    Brunda
    Alright, please give me a moment while I got through the history of your conversation.
    Well, echosign emails will not go to Junk emails all the time. However this is not controlled by us. It depends on the receiver system policy and trusted sites they have allowed.

    ‎11‎:‎28‎ ‎AM
    All echosign emails go into junk for Hotmail, yahoo and Outlook domains
    no exception.
    The sending reputation of echosign is at fault
    it needs addressing by echosign
    At present anything sent to Outlook, Hotmail or Yahoo domains results in it going through to junk
    This is them flagging echosign as potentially junk due to echosigns sending reputation.

    Brunda
    Yes, that depends on the allowed trusted sites of the system who receives the email. The emails don't go as a hotmail yahoo or outlook emails, they are sent as an adobe email. If the receiver system does not trust the adobe server/site/certificates it would go into junk email of the Inbox.

    I did not say they go as Outlook, Hotmail or yahoo... I said when sdending from echosign to these domains
    It has nothing to do with trusted sites
    it is based on sending reputation

    Brunda
    Echosign emails are sent to everyone from same trusted site. So if the receiver isn't verifying it it will go to junk inbox.

    The receiver performs a lookup on the sending domain or ip address...
    The lookup is based from sending reputation.
    EchoSigns reputation is currently below what Hotmail, Yahoo and Outlook find acceptable.
    This is why they flag it as potentially junk
    The reputation needs addressing.

    ‎11‎:‎35‎ ‎AM
    Brunda
    Ok, You can check with the email settings to have them hit the primary Inbox of email. As said earlier echosign emails can no be changed/modified from our end.

    Correct... you can escalate to EchoSign though

    Brunda
    However you can address this issue in below link of Feature Request Form :
    https://www.adobe.com/products/wishform.html
    Our Engineers will look into and work to have a workaround or fix to the issue.

    This is not a feature request
    Echosigns reputation is not correct
    Also, it has nothing to do with the inbox settings on recepiant email boxs

    Brunda
    Yes, but you can post the same in this form and our development engineers will check and update on the same.

    Can you escalate please.
    I have a support ticket open which you should be addressing... not me.
    Also.. how often is your support portal looked at?
    I have been posting requests for updates for around a week with no response.

    Brunda
    Alright, Let me explain it to you, Adobe Echosign supports Government bodies and it is not at the fault to reach spams. Echosign is secured and verified to be used Globally. I would request you to check with the email settings of outlook, hotmail or yahoo emails. However not every customer who receives echosign mails to outlook or other domains have reported about mails reaching Junk inbox.

    you are wrong
    test it
    send an email from echosign to a Hotmail or yahoo address

    Brunda
    A work around by checking it at email settings could help you fix this issue. If this explanation not convincing I would request you to post the same in the feature request form so that our development would respond to it directly and address this issue.

    it will ALWAYS arrive in junk

    Brunda
    Alright, we also use outlook and we do receive echosign mails, but they directly hit our inbox and not the spams/junk inbox.

    It is not feasible to contact every customer that potentially uses a Hotmail, yahoo or Outlook domain to request them to "White List" or create a routing rule for emails that come from EchoSign.

    Brunda
    I understand your concern, however it would be better to have it posted directly to our engineers through the request form. It is an open forum to address issues directly to the development team.

    Not my concern, I have a support ticket raised with you that we pay for. If you need to escalate please do.
    Let me put it this way...
    How do we send emails from Ecosign to Outlook, Hotmail and Yahoo domains without the email being delivered to the junk folder?

    Brunda
    Echosign emails are not sent manually, once you use the Adobe Sign it reaches our Adobe servers and the emails are sent from Adobe servers and not from an individual email ID/domain.

    So how do we send via Adobe Sign, via EchoSign to Outlook, Hotmail and Yahoo domains without the email being delivered to the recipient junk folder?

    Brunda
    Well, we do not direct the emails to junk folder. It is a verified email/trusted site from where the email will be triggered. However the the email reaching junk folder is depending on the receiver system and their verified sites. As the echo sign emails are triggered from same server their is no specific direction/rule to hit junk folder or any other folder.

    I know there is no rule.. And I know you do not direct to junk. As I said prior it is based on sending reputation... ie DMARK, DKIM, spf, blacklists, reported bulk senders, ect
    So how do we address this?
    Or what would you like me to do to ensure it gets delivered to my inbox rather than junk?

    Brunda
    Well as said earlier you will have to address this issue through our global request form so that our engineer will look into it an reply. As a workaround you can create a rule in your mail box to have echosign emails hit your Inbox directly.

    You can not create mail rules for Yahoo, Hotmail or Outlook domains.

    Brunda
    Ok, you can try to contact the email client of yahoo, hotmail or microsoft for Outlook to have them check the sites verified by their servers.

    Please explain to me how that will help and what you expect them to do to resolve the issue

    Brunda
    Well they would explain you better as in why the trusted site email is reaching the junk folder. An email which has been verified and been used by the US government is reaching junk folder of these specific email domains. So they would be the right people to check as to why these emails are reaching the junck folder.

    lol
    you have been a big help
    many thanks

    ---

    I have just had a conversation with Adobe "Support" (I use support in the loosest sense of the word) regarding emails being delivered into the junk folder rather than the inbox when sending to Hotmail, Yahoo and Outlook domains.

    This is the transcript.

    Does anybody have any advice?

    ---

    Hello Bob. I’ll be happy to assist you. What can I help you with today?
    11‎:‎15‎ ‎AM

    We have an open case: ID XXX-XXXXXXXXX-XXXX
    Can I get an update please

    Brunda
    Alright, As I see in the case : XXX-XXXXXXXXX-XXXX, previous agent is shared the Acrobat Pro DC installation link. May I… more

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    0 comments  ·  Adobe Sign  ·  Edit…  ·  Delete…  ·  Admin →
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12. STOP THE POPUPS!!! I KNOW HOW TO USE ACROBAT AND AM SICK OF ADOBE'S INCESSANT MARKETING!!!

    STOP THE POPUPS!!! I KNOW HOW TO USE ACROBAT AND AM SICK OF ADOBE'S INCESSANT MARKETING WHILE I'M TRYING TO GET WORK DONE!!!

    6 votes

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    Need Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. Acrobat extension 15.1.1.3 incompatible with chrome 78.0.3904.70

    Acrobat extension 15.1.1.3 under Windows 10 is incompatible with chrome 78.0.3904.70. It causes the browser to be unable to work at all. It's not possible to fix any other way other than to downgrade Chrome. Even removing Acrobat has not effect. Somehow, the incompatible Acrobat extension leaves behind something that won't allow Chrome to work. Downgrading to earlier version of Chrome fixes this.

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    Need Info  ·  1 comment  ·  Browser  ·  Delete…  ·  Admin →
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14. "Content preparation progress" alert is back and does not load.

    "Content preparation progress" is now back and doesnt load. Super annoying and pointless. lets get this fixed.

    4 votes

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15. "Import form data" via button not working

    In creating a form, adding a button, and making the action of the button to Import from data" in clicking "add", the application will not allow me so select any other file type than pdf, but even then i cannot select a file to use for data.

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    0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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16. I don't understand why you make me log in to my account everyday to view a PDF. I have an annual subscription and this is annoying!!!
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17. 360 image function

    The ability to import 360 spherical images into the PDF so they can be viewed/navigated.

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18. 3D model friendly capabilities

    We need 3D capabilities in PDF form, so we can create brochures, e-books with 3D models that potential clients can observe the products in 3D.
    Having the capability of checking the products in more dimensions would help people acquiring either model is being marketed

    2 votes

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19. Scanning with Adobe Acrobat DC Version 19.012.20036

    After updating to version 19.012.20036 we have an issue with scanning. Example: We scan pages using our scanners document feeder. Then we select "Enhance Scans", "Insert Pages", "From Scanner" and feed more pages. Then when we try to load the feeder and scan additional pages, it won't let you select "Scan" again. If you click "Close" and then "Close" again in the upper right corner, it will let you scan more pages 1 time and then it won't let you do it again. Before, we could keep adding additional pages to the document feeder and keep scanning.

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    Resolved  ·  3 comments  ·  Scanning and OCR  ·  Delete…  ·  Admin →
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20. Adobe Fresco incompatible

    I would like to see more computers at lower price points work with future Fresco updates. On my current system, I cannot install it. I do not have upwards of $2000 to buy one of the computers it supports. Not everyone is wealthy and i would be paying any of those computers down for at least 2 years, if not longer. But I need Acrobat for school so I can edit PDFs my professors send me. Also, a list of graphics cards with DirectX 12.1 support would be helpful. I will do without it for now, I would like see this worked on in future upates of Adobe Fresco.

    I would like to see more computers at lower price points work with future Fresco updates. On my current system, I cannot install it. I do not have upwards of $2000 to buy one of the computers it supports. Not everyone is wealthy and i would be paying any of those computers down for at least 2 years, if not longer. But I need Acrobat for school so I can edit PDFs my professors send me. Also, a list of graphics cards with DirectX 12.1 support would be helpful. I will do without it for now, I would like see… more

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    0 comments  ·  Installation and Licensing  ·  Edit…  ·  Delete…  ·  Admin →
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