11594 results found
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Snapshot of PDF page for export to JPG has bugs
If you open those files in Acrobat, and use the snapshot feature, then "control-a" to select everything, you will see differences in each one. In each case, on the right side, the app selects more than it should be selecting. For example, the sample with inset and color has a small band of white on the right side that is included in the selection that should not be. This was a bug in Acrobat 9. I was hoping to find this problem fixed in this version, but it is not. I only discovered this recently, because I started adding background…
1 vote -
I cannot hit the Save As button. It just gets stuck in limbo
When exporting PDF's or trying to save any document for the first time, the SAVE AS option is not working. It just turns white and gets stuck in limbo.
1 vote -
Does acrobat have access to my computer?
Whenever I use acrobat, my mouse seems driven by commads - not mine - to do things in acraobat. Things like scrolling, moving mouse, opening other windows in acrobat. Is it a ghost or is it Adobe?
1 voteHi,
I am afraid, Acrobat can not be responsible for this abrupt behavior. Please
do a virus scan on your machine. Let us know if that helps.Thanks
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Adobe Sign Cannot Send Docs 8/18/17
Adobe Sign is not working 8/18/17 for sending any documents. We have tried sending from multiple accounts and a variety of different documents. We have tried using the workflows and just the Send button. It gives back this message: Adobe Sign was unable to create your agreement because the document could not be thumbnailed. Please let me know you need more information.
2 votes -
I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install
I just installed CS6 Design & Web Premium but Acrobat Pro fails to install - period. I've tried 4 times now with the same failure (see attached screenshot). The website says I have 90 days of "Chat and Phone support" - but the support website is in an infinite loop - you never get a button to "chat" and no phone number is ever offered. How do I get help getting this installed?
3 votesMarking this issue as resolved as there is no response from the user.
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Can we not get Times New Roman for a Font? That is ALL MY DEGREE PLAN ACCEPTS. What is the use to be able to edit a PDF if you need word fi
I NEED TIMES NEW ROMAN FOR FONT. What is the use of being able to edit your PDF if u have to convert it back to word for font !
4 votes -
UI Scaling on Surface Pro needs attention
I am using Adobe Acrobat on a Surface Pro 2. The scaling is horrible, with dialog boxes too big for the screen and options inaccessible. I gather the height of the Surface Screen is not within your specification. Please can you enhance the dialog boxex so they display fully on the screen. I also use Captivate and this is fine. Dialog boxes display properly.
1 voteHi,
Since we haven’t got further updates from you on this. We are closing this issue for now.
Please reach out to us again if you have further concernsThanks
Ayush -
Bug Report: Organize does not show image
If I am working for several hours in acrobat dc, the organize feature will show only blank pages... no content. I have to close the program and restart it to view the images. It will work for about 20-30 minutes and then do the same thing. UGH.
1 voteHi
Sorry for such a delayed response on this and for the trouble you were going through.
I tried using the tool with several files and could not see the issue.
Can you please try upgrading your Acrobat to the latest version and see if that resolves the issue for you.If not, can you please share the file(s) where this happens.
This would help us in investigating the issue faster.Regards
Vivek -
Hyperlink to first occurrence of a range name
I have created a PDF file from an Excel Workbook. Each tab in the workbook has a range name that is in the "rows to repeat at top". I have a table of contents that hyperlinks to each of these range names in each worksheet. When the PDF is created, sometimes a worksheet will become 2 pages. The hyperlink shows at the top of both pages (because it is in the "rows to repeat at top"). When I click on the hyperlink in my table of contents, it always goes to the range name in the second page rather than…
1 voteHi
It seems that this issue has been resolved and we are not able to reproduce this at our end. Hence we are closing this thread. Please start a new thread in case you still face any issues.
Thanks
Tanvi -
以前のバージョンの場合、必要な文章の一部をドラッグすれば、テキスト化されて利用できました。今は、全体を一度テキスト化してから、コピペする形となり、非常に不便を感じています。現在のやり方が悪いのか、それとも、ソフト的にそのような使い方を想定していないのか。改良ください。
以前のバージョンの場合、必要な文章の一部をドラッグすれば、テキスト化されて利用できました。今は、全体を一度テキスト化してから、コピペする形となり、非常に不便を感じています。現在のやり方が悪いのか、それとも、ソフト的にそのような使い方を想定していないのか。次回のソフト改善の際に、そのような使い方ができるように改良お願いします。
1 vote -
Can't search for documents in Google drive when adding a contract to Adobe Sign
When I use the Google Drive File Picker in Adobe Sign and trying to search, the result is always blank. The same search in Google Drive shows the files I'm looking for.
macOS 10.12.6 using Chrome Version 60.0.3112.90.
The problem occurs on different adobe sign accounts and different laptops.2 votesWe apologise for the issue you are facing. We need some more information from you to be able to investigate this further:
1. Do you see a completely blank file picker dialog? Or you see the file list but search returns 0 results in Google Drive files?
2. Can you please try quitting all Chrome browser instances (check that no Chrome instance is running in activity monitor) and then re-try?
3. Do you observe the same on Windows too?Thanks,
-amboo -
Adobe Sign Signature Block Email Setting
Once someone enters a global signature block in Adobe Sign under Email Settings you need to make sure to not smash all the words together. If someone puts a new line in the signature block preserve that structure, such as:
Phone
Email...
Not PhoneEmail...1 vote
Amboo Srivastava
responded
Thanks for reporting this issue. We would take a look at this. Can you please post a screenshot of the problem?
Thanks,
-Amboo -
1 vote
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A document where images cannot be screenshot to be searched for on google images or way to alter our images so same images don't come up
I need to be able to create a document where the images we include can not be screenshot and the searched for in google image search (thus enabling the person I am sending the PDF to to go to competitor websites who have the same images as us). So either no screenshot allowed or the ability to change the images we have sufficiently that google image will not find it.
1 vote -
BUG: Combine files into single PDF does not work
Acrobat Pro DC 2017, Mac running Sierra 10.12.6. Starting with three single-page PDFs created out of Illustrator. Create>Combine files into single PDF, Add open files creates a single page file of the second file added, ignoring the additional two files. If I do not have the files open and use Create>Combine files and navigate to the files in the Finder, nothing happens at all. No error messages, no crash. As always, these commands work fine in Acrobat Pro XI.
1 voteThanks for confirmation. We are closing this case from our end.
Feel free to open a new case, if you face any issues.Thanks
Tanvi -
Missing file opens at Computer Startup
When starting my computer Acrobat DC Pro opens looking for a missing file.
1 vote -
Product is a total pile of ****. Why do I have to wait "while the document is being prepared"? Is it unprepared. Fix it.
Go out of business. You products suck. Every "upgrade" is a downgrade.
1 voteI am sorry for the inconvenience you are facing. Can you elaborate on the issues you are facing with Acrobat DC?
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BUG: Date field in Word not converting to PDF correctly.
I created a date field, called VersionDate, as a Custom Document Property in Word. The field is displayed in the document footer. When I converted the document to PDF, the date changes from July 25, 2017 to July 24, 2017. I tried converting from Word plugin, Acrobat DC, and the Adobe PDF Services website, and each one sets the date back one day, but the Microsoft plugin also changes the format (from July 25, 2017 to 7/24/2017 (especially annoying since Australia does not use the U.S. date format).
1 voteHi Gabreille,
If you open your Word document and go to Print Preview mode (Word→Print, select any printer and check the preview), you can see that the date changes to one day back. Adobe Acrobat has not come into picture till this point. It is the custom date field that is behaving incorrectly in Word.
Thanks,
-amboo -
In Acrobat Pro, recognizing text would result in a continuous flow of editable text, which I could continuously select and copy all at once
Take away the boxes around text so can copy entire portions of text.
1 voteIssue resolved. Was knowledge gap for customer.
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Signed document should be frozen, while it is not....
When we (in my company) sign documents with "fill and sign", we get following instant message; " When you save a form with signature or initials you will no longer be able to edit the existing form fields". This is perfect! BUT; this is not true! Even after the document is saved, others can change anything in the document, and even delete the signature!!!?!! Should be possible to choose if others should be able to sign (as multiple signatures often is needed), or if it should be totally locked for any editing after signing!
1 vote
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