12606 results found

1. Square symbols don't always convert to check boxes

   I'm using Adobe Acrobat XI. I used to use Adobe Acrobat X, and encountered the same problem.

   I create some REALLY lengthy forms in Word. I apply a style with square bullets to text in Word to create a checkbox list. Then I convert the file to PDF, and then convert the PDF to a form. Every line has the same Word style with the same square symbol for its bullet, so there's nothing about the way I'm applying the formatting that's inconsistent.

   I've learned from trial and error that square bullets only convert to checkboxes if the font is 10pt or larger. I've also learned that you have to apply a specific square symbol (I'm sorry - I don't have the ASCII code for it), or it won't work. I've tested numerous square symbols (Insert+Symbol in Word), and keep returning to my go-to square. This square even works when you insert it in the middle of a line.

   Naturally, I never seem to encounter problems in one-page forms. But when I'm creating forms with hundreds or thousands of items on a checkbox list, only SOME of these square boxes convert to check boxes. I don't know why. Then I have to manually copy/paste the checkbox fields, move them into position, and give each one a unique name. It's crazy-making unnecessary work.

   The font I use is Calibri because it's compact. I have to keep pages to a minimum, and larger, more spread-out fonts like Verdana create too many extra pages.

   •I've tried breaking up the document into pages and converting each one separately, and most of the same checkboxes still don't convert in these smaller files.
   •I've tried creating a new document and recreating the styles, then copy/pasting the content into the new file (I can't type it line-by-line to recreate it from scratch - the affected forms are far too long).
   •I've tried increasing the font size to 11pt, but if it doesn't convert at 10pt, it won't convert at 11pt.
   •I've changed the font, and checkboxes still don't convert.
   •When I still had access to Adobe X, I tested converting the file in BOTH versions. There was some difference in which checkboxes didn't convert, but the problem was there too.

   Please see the attached image.

   I'm using Adobe Acrobat XI. I used to use Adobe Acrobat X, and encountered the same problem.

   I create some REALLY lengthy forms in Word. I apply a style with square bullets to text in Word to create a checkbox list. Then I convert the file to PDF, and then convert the PDF to a form. Every line has the same Word style with the same square symbol for its bullet, so there's nothing about the way I'm applying the formatting that's inconsistent.

   I've learned from trial and error that square bullets only convert to checkboxes if the font is… more

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   1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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   Resolved  ·  Bhavna Negi responded

   The form field detection algorithm is not perfect, and only provides a good starting point.
   You will require manual work to create fields that are not detected by Acrobat

   As a workaround, you could try inserting “Square shape” instead of bullets.
   Click Insert, click Shapes, select a shape, and then click and drag to draw the shape.

   I hope this work for you.

2. Bypassed Password

   This is a bug report.
   I used Adobe Pro DC to encrypt documents for emailing to outside agencies among other things. Today, I discovered after sending a document to a co-worker for review, the default PDF reader on Windows allows access without the password required... simply by hitting the cancel options. I spoke with the Adobe Pro help line for an hour today and they asked me to write this report. The application used is called Windows reader, when opened you cannot print or edit but you can view the document without any obstacles, I was also able to take a screen shot of the protected document and email it. This is a security risk for our company and I assume it defeats the purpose of the "open with password" feature.
   Feel free to email me with follow up question, my company has been notified and we are taking necessary precautions to protect our data, we will be discounting the use of Adobe Pro for encryption. Thank you.

   This is a bug report.
   I used Adobe Pro DC to encrypt documents for emailing to outside agencies among other things. Today, I discovered after sending a document to a co-worker for review, the default PDF reader on Windows allows access without the password required... simply by hitting the cancel options. I spoke with the Adobe Pro help line for an hour today and they asked me to write this report. The application used is called Windows reader, when opened you cannot print or edit but you can view the document without any obstacles, I was also able to take… more

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   Need Info  ·  6 comments  ·  Security & Digital signatures  ·  Delete…  ·  Admin →
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3. Feedback

   I know that we need to keep the straight line on until I am finished with it instead of having to click on it every time I need to use it. I would like my three tier task bar back. Having to constantly click on the additional menu takes valuable time away from my project. Editing may be better but since I use Adobe to facilitate my bidding process, adding steps only hampers progress. Although I have Adobe Pro DC, I am going back to my Adobe Pro 9 since it was the last program that suites my business to a tee.

   I know that we need to keep the straight line on until I am finished with it instead of having to click on it every time I need to use it. I would like my three tier task bar back. Having to constantly click on the additional menu takes valuable time away from my project. Editing may be better but since I use Adobe to facilitate my bidding process, adding steps only hampers progress. Although I have Adobe Pro DC, I am going back to my Adobe Pro 9 since it was the last program that suites my business to… more

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   3 comments  ·  Commenting  ·  Delete…  ·  Admin →
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   Need Info  ·  amukherj responded

   Did this help?

4. PDF's getting stripped from email

   When I send emails with PDF's as attachments, the PDF's are not showing up in the email at the recipient's end. Word and XL doc's , etc. work just fine... WTF?!

   3 votes

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   Need Info  ·  Pratyush Dhoundiyal responded

   I am not sure if this is an Acrobat issue. But still, are you facing this issue with any particular email client?

5. I'd like to be able to make a flip book (that turns the page like a magazine)

   Title says it really. It's simply that there a lot of 'make your own flip books' softwares out there, but they are not well designed and expensive, when this feels like it is a sensible add on to what one can already do with Adobe PDF pro. It's annoying to have to go elsewhere for pdf expertise, as I feel Adobe should be able to smash this themselves.

   6 votes

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   3 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Under review  ·  Amboo Srivastava responded

   Thanks for your valuable feedback. We have taken a note of it. Will keep you posted.
   -Amboo

6. Recognize NVIDIA high-end GPU on Dell Precision Mobile Workstations with Optimus

   Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

   We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

   Dell Precision M5510:
   16.0GB RAM, i7-6820HQ

   Operating System: Windows 10 Pro, 64-bit
   DirectX version: 12.0
   GPU processor: Quadro M1000M
   Driver version: 375.86
   Direct3D API version: 12
   Direct3D feature level: 11_0
   CUDA Cores: 512
   Core clock: 993 MHz
   Memory data rate: 5010 MHz
   Memory interface: 128-bit
   Memory bandwidth: 80.16 GB/s
   Total available graphics memory: 10152 MB
   Dedicated video memory: 2048 MB GDDR5
   System video memory: 0 MB
   Shared system memory: 8104 MB
   Video BIOS version: 82.07.82.00.29
   IRQ: Not used
   Bus: PCI Express x16 Gen2

   Acrobat DC Pro does not recognize NVIDIA high-end Workstation GPU on Optimus- enabled Dell mobile workstations. EVERY other software does, just not Adobe's. Please Fix!

   We use many of these systems for Engineering and purchase many Adobe Acrobat pro for Workstations. Looking for other options due to Adobe's poor GPU performance.

   Dell Precision M5510:
   16.0GB RAM, i7-6820HQ

   Operating System: Windows 10 Pro, 64-bit
   DirectX version: 12.0
   GPU processor: Quadro M1000M
   Driver version: 375.86
   Direct3D API version: 12
   Direct3D feature level: 11_0
   CUDA Cores: 512
   Core clock: 993 MHz
   Memory data rate: 5010 MHz
   Memory interface: 128-bit
   Memory bandwidth: 80.16 GB/s… more

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   Under review  ·  AdminVinod Dobhal (Software Engineer, Adobe) responded

   Thanks for reporting this. We would be considering it.

   -Vinod

7. An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.

   An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request.
   --this is the error message coming ups when i try to email pdf doc opened within Adobe PRO Dc program

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8. Commenting ignores blank lines, copy-Paste doesn't work.

   Commenting ignores blank lines.

   Copy-Paste of comments doesn't work (generates XML-Code).

   See attached document.

   • 

   6 votes

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   Resolved  ·  4 comments  ·  Commenting  ·  Delete…  ·  Admin →
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9. Toolbar for Highlights Color

   Please make a toolbar or something that allows for a one touch colour change for Highlighting.
   Its is time consuming to have to go into properties and set as default everytime i decide to change highlight colour.
   As a student I need to be able to have a variety of colours available for highlighting in order to have organized notetaking

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   Resolved  ·  6 comments  ·  Commenting  ·  Delete…  ·  Admin →
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10. Bug: Unable to Open a pdf while mid-saving another.

    Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.

    Reproduce:
    1. Opened an pdf from Microsoft Outlook.
    2. Went to file > "save as'
    3. Used windows explorer to open another pdf that was saved on windows cloud storage.
    4. Unable to open second pdf file.

    Environment: Windows 7; Adobe Acrobat Pro DC 04581.

    Expected Result: I should be able to open the second pdf file

    Observed result: Unable to open second pdf file

    Bonus: Results occurred once I was out of the 'save as' menu.

    Problem: I am unable to open a pdf (from hard drive i.e. desktop) while I am in the 'save as' menu for another pdf file.

    Reproduce:
    1. Opened an pdf from Microsoft Outlook.
    2. Went to file > "save as'
    3. Used windows explorer to open another pdf that was saved on windows cloud storage.
    4. Unable to open second pdf file.

    Environment: Windows 7; Adobe Acrobat Pro DC 04581.

    Expected Result: I should be able to open the second pdf file

    Observed result: Unable to open second pdf file

    Bonus: Results occurred once I was out of the 'save… more

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11. Can't search for documents in Google drive when adding a contract to Adobe Sign

    When I use the Google Drive File Picker in Adobe Sign and trying to search, the result is always blank. The same search in Google Drive shows the files I'm looking for.
    macOS 10.12.6 using Chrome Version 60.0.3112.90.
    The problem occurs on different adobe sign accounts and different laptops.

    2 votes

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. We need some more information from you to be able to investigate this further:
    1. Do you see a completely blank file picker dialog? Or you see the file list but search returns 0 results in Google Drive files?
    2. Can you please try quitting all Chrome browser instances (check that no Chrome instance is running in activity monitor) and then re-try?
    3. Do you observe the same on Windows too?

    Thanks,
    -amboo

12. Send & Track Personalized Invitations E-Mail

    Allow senders of Send & Track personal invitations to create a closing signature block or a letterhead that includes the senders contact info (such as sender's name, company name, street address, phone and fax numbers, e-mail address, website address) within the e-mail. It's time-consuming to type the same info every time I send the invitations.

    • 

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13. Be able to customize the Cloud Admin Console.

    Have the ability to customize the Cloud Admin Console. It would good to add our PO number and state where the licenses are deployed. Date of purchase. This use to be provided in the regular install Adobe Acrobat Pro.

    5 votes

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    Under review  ·  3 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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14. Signature not synced

    Signature Created in Adobe Fill and Sign Mobile App is not available in Desktop Version of Acrobat. Signatures are not getting synced. Even though the Adobe ID is same.

    3 votes

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    0 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  Amboo Srivastava responded

    We apologise for the issue you are facing. We are however not able to reproduce it.

    Can you please try the following steps and let us know your results:
    1. On Desktop, sign out from Reader/Acrobat
    2. On Mobile, sign in with your Adobe id, create a signature/initials and wait for sometime (for signature to sync). Try to sign a simple PDF document
    3. On Desktop, launch Reader/Acrobat, sign in now, open a PDF and go to Fill &Sign app. Open a simple PDF and try to add signature/initials now. Do you still not see the signature created on mobile? Please let us know

    Thanks
    -amboo

15. Saving a file created from an Illustrator file overwrites that file instead of opening a new save dialogue.

    Steps to Reproduce:
    1. open acrobat DC
    2. create a PDF from file.
    3. save file
    4. check the original file to see if it has retained it's format and is properly openable.

    Environment:
    OS: Windows 10
    CPU: Intel i5 6600k @4.3GHz
    RAM: 16gb(2x8gb) G-skill Trident-z @3000MHz
    Motherboard: Gigabyte G1 gaming 5

    Acrobat Version: 2015.023.20070

    Expected result:
    Doing this should bring up a new save dialogue, or the save-as dialogue technically. Then once it is saved it should switch to that file.

    Observed Result:
    Doing this overwrote the original file w/o providing a save dialogue.

    I have attached the ruined file and a SysInfo Report from acrobat.

    Steps to Reproduce:
    1. open acrobat DC
    2. create a PDF from file.
    3. save file
    4. check the original file to see if it has retained it's format and is properly openable.

    Environment:
    OS: Windows 10
    CPU: Intel i5 6600k @4.3GHz
    RAM: 16gb(2x8gb) G-skill Trident-z @3000MHz
    Motherboard: Gigabyte G1 gaming 5

    Acrobat Version: 2015.023.20070

    Expected result:
    Doing this should bring up a new save dialogue, or the save-as dialogue technically. Then once it is saved it should switch to that file.

    Observed Result:
    Doing this overwrote the original file w/o providing a save dialogue.

    I have attached the ruined… more

    • 

    • 

    6 votes

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    3 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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    Under review  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi Jonathan

    Were the overwritten files in .PDF format or .Indd format?

16. Adobe Acrobat XI Standard crashes with Adobe Acrobat Reader DC also installed.

    I have a user that needs Adobe Acrobat XI Standard and Adobe Acrobat Reader DC installed on the same machine. I am using the latest version of Reader DC (15.023.20070) and Acrobat XI Standard (11.0.19). Reader DC is already installed on the machine. When I install Acrobat XI, it immediately crashes with an APPCRASH on Acrobat.exe with a StackHash_0a9e fault module. Reader continues to function as intended. Is there anyway to get this working?

    5 votes

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    2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminahusain (Software Engineer, Adobe) responded

    Marking this issue as resolved as there is no response from the user.

17. The description on invoices is unreadable gobble-de-gook!

    The description on invoices Adobe Acrobat Pro DC is complete gobble-de-gook!

    The description on our invoices currently says:
    65222762 APAP,ALL,MLP,DRI01,MAU,001,N/A,1 YR
    EAME
    Line Tax Rate: 10 %

    It should say something like:
    Adobe Acrobat Pro DC monthly subscription fee

    I'm not the only one who would like this changed. A Google search reveals plenty of other people who would like this changed too.

    • 

    4 votes

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18. bug, keep crashing, need improvement please

    please review your software, it keeps crashin on my iMac, just rubbish product

    2 votes

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    Need Info  ·  Pratyush Dhoundiyal responded

    Sorry for the inconvenience, kindly share your machine details along with the Acrobat version.

19. Bug - Converting Font to Outlines

    1. Bug When Converting Font to Outlines
    2. Open PDF and run Convert Fonts to Outlines under Print Production then Preflight
    3. macOS 10.12.5
    4. Fonts should be converted to outlines
    5. Fonts are not converted when opening PDF in Illustrator

    PDF files from InDesign do not seem to be affected. It looks like only PDFs created from Illustrator do not convert fonts to outlines.

    3 votes

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20. Crashes trying to bring panels to second monitor.

    Acrobat DC on an iMac with 4k retina display with a second monitor attached.
    When I try to bring a panel, such as the Pan & Zoom panel, onto the second monitor, first of all, it doesn't show up on the second panel. I moved it off the first monitor and the part that should show up on the 2nd monitor doesn't show up.

    When I move the pane fully onto the 2nd monitor, instantly Adobe Acrobat DC crashes.

    2 votes

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