11859 results found

1. logout

   I logged in with a wrong username/password but I can't log out.
   Please let me know what I have to do.

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   2 comments  ·  Adobe Sign  ·  Delete…  ·  Admin →
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2. Print copies resets to 1 and collate is hard to find

   If I select multiple copies and check the two-sided print option and go back to print, it resets the copies to 1.
   Also, the collate option was hard to find being hidden until you select more than 1 copy.

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   Resolved  ·  1 comment  ·  Printing  ·  Delete…  ·  Admin →
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3. Adobe Pro crashes with redaction on Mac - this is insane and makes the program unusable
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   Under review  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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4. Acrobat pro 2017 some very serious problems about customer service

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5. need to create slideshow with pdf file

   need to create slideshow with pdf file, need help with doing this

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   Resolved  ·  digvijay singh bisht responded

   You can refer to https://helpx.adobe.com/acrobat/using/setting-pdfs-presentation.html#add_page_transitions to add page transitions

6. When I open any acrobat document, the cursor "blinking on the document is very large covering about ten to fifteen lines of text.

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   1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  Bilal Ansari responded

   Could you send the PDF? You can upload the files at https://cloud.acrobat.com/send and paste the link here.

7. Bug - long dynamically-generated multi-item dropdown field list doesn't scroll the whole way

   Hello,

   In the attached file

   -Select a grade under Grade Level
   -Open up the standards selections under "I am going to learn" under any of the lessons
   -Use the scroll bar to scroll down as far as you can

   I'm developing the document on a Mac OS X system but I have also repro'd the issue on a Windows system.

   Expected Behavior
   I expected the scrolling to go all the way down to the last item on the list.

   Observed behavior
   The scroll only lets you go partway down the list. You can use the arrow keys to continue down the list, but that's not the most elegant solution.

   I'm not the greatest programmer in the world, but I'm fairly confident in my code's stability. The only thing I can think is that it's a bug... somewhere. I'm using Acrobat CC 2018, and the Javascript to change the dropdowns is in the "Grade Level" form field.

   Hello,

   In the attached file

   -Select a grade under Grade Level
   -Open up the standards selections under "I am going to learn" under any of the lessons
   -Use the scroll bar to scroll down as far as you can

   I'm developing the document on a Mac OS X system but I have also repro'd the issue on a Windows system.

   Expected Behavior
   I expected the scrolling to go all the way down to the last item on the list.

   Observed behavior
   The scroll only lets you go partway down the list. You can use the arrow keys to continue down… more

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   0 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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   Resolved  ·  Bhavna Negi responded

   Please update Acrobat to the latest patch and check if that resolves the issue. Launch Acrobat > click “check for updates” under Help menu.

   Let us know how it goes.

8. Adobe Acrobat Standard DC -

   This has been going on for YEARS...you know about it, when are you going to fix it? https://answers.acrobatuser

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   1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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   Resolved  ·  Bhavna Negi responded

   As a workaround, please try the following
   1. Deactivate “Show field preview when editing or adding fields” in the Fields tab of the Preferences

   2. Switch off JavaScript while you work

   3. Please update Acrobat to the latest patch and check if that resolves the issue. Launch Acrobat > click “check for updates” under Help menu.
   Let us know how it goes.

9. Bug: export to Word is corrupt (exported files cannot be 'compared').

   Prior to mid December 2016 it was possible to create a file in Indesign, export it to Acrobat, export it from Acrobat to Word and then compare it in Microsoft Word (Office 365) with another file that has been subjected to the same workflow.

   Since some stage in 2017 an incompatibility was introduced and this workflow ceased to work.

   I have tested this workflow by comparing the Word files produced in Deltaview/Workshare and the comparisons are unstable and unusable, so the problem is not just with Microsoft Word's comparison engine (which works fine with files created within Word).

   The issue manifests itself under Windows 10 and MacOS High Sierra, it also manifests itself with a text file exported from Photoshop, to Acrobat and then through to Word. The comparison file produced by Word is wildly inaccurate (two different files are stated not to have any differences between them, or all the text is shown as having been altered when that is not the case) and the files are extremely unstable (sometimes being reported as having 0KB and sometimes reaching over a GB).

   As the comparison function is Acrobat will not produce a word-for-word redline, this bug is a really serious problem when a long text book is produced in Indesign and tables of statutes and indexes are produced by the publisher outside Indesign.

   I can supply full details and sample files on request (and have spent many hours looking into this both on my own and with Adobe technical support).

   Can Adobe please fix this as matter of urgency.

   Prior to mid December 2016 it was possible to create a file in Indesign, export it to Acrobat, export it from Acrobat to Word and then compare it in Microsoft Word (Office 365) with another file that has been subjected to the same workflow.

   Since some stage in 2017 an incompatibility was introduced and this workflow ceased to work.

   I have tested this workflow by comparing the Word files produced in Deltaview/Workshare and the comparisons are unstable and unusable, so the problem is not just with Microsoft Word's comparison engine (which works fine with files created within Word).

   The issue… more

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   1 comment  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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10. Creating table summary removes accessible table tags

    Using the latest Acrobat DC on MacOS Sierra, the only way to add a summary to a table also removes correct, accessible tags.

    The only way to access the table summary is to open the Touch Up Reading Order panel, highlight the table in question, and mark it as a table in the TURO panel--even though the table was already correctly tagged and in the correct reading order. After this is done, the user can right click on the table and add a table summary.

    However, doing this changes the <table> tag to two nested <sect> tags and removes any <TH> header cells, which are necessary for accessibility. If a document is already accessible except for a table summary, the person remediating the document has to completely retag the table to get the summary, instead of being able to just add a summary to an already-correct table.

    Some accessibility tutorials account for this and include instructions to re-designate the table with the TURO panel, and some just open the TURO panel and right click without having to update the tags (which does not work), so I am hoping this is a bug that can be fixed. Older versions of Acrobat force the user to remove existing tag structure before being able to add a table summary.

    This makes a table summary not worth it when you're working with documents at scale, as our company is. It would be really nice to have this feature available to us without all the extra steps redoing what was already done correctly.

    Using the latest Acrobat DC on MacOS Sierra, the only way to add a summary to a table also removes correct, accessible tags.

    The only way to access the table summary is to open the Touch Up Reading Order panel, highlight the table in question, and mark it as a table in the TURO panel--even though the table was already correctly tagged and in the correct reading order. After this is done, the user can right click on the table and add a table summary.

    However, doing this changes the <table> tag to two nested <sect> tags and removes any… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    We sent you a mail regarding the issue. We haven’t heard back from you since.
    I believe the issue has been resolved for you.
    Please share your concerns if you face any issue in future,

    Thanks
    Rachit

11. Merge Data Files Into Spreadsheet

    Merge Data Files Into Spreadsheet

    In previous versions I can see "Merge Data Files Into Spreadsheet" option, but in DC Pro in Prepare Form I don't have or can't see that option.

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    Need Info  ·  1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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12. I have both Reader and Acrobat installed. I want pdf attachments to ALWAYS open in Acrobat instead of Reader.

    I pdf attachments to open in Acrobat instead of Reader. I have both Acrobat and Reader installed and attachments always default to opening in Reader.

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13. Crop page dialogue box size

    After I go to Edit document, crop pages and select the area I'd like to crop, the "set page boxes" dialogue box is too large. It goes from the top of the screen to the bottom. This hides the "OK" and "Cancel" buttons under my taskbar. I have to use the directional keys to highlight the appropriate command and hit enter to select it.

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    Under review  ·  0 comments  ·  Page Operations  ·  Delete…  ·  Admin →
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14. smart tv app tizen os

    pls make smart tv app
    for tizen os

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15. Info panel

    I would like a info panel that show me relevant information about the file. For me that information would be: Paper size (not including bleed) in milimeters, Color profile, bleed size, Ink limit, Spot colors, low-res image warning, fonts etc. I use Acrobat to check ads and I think a single info-panel would be great. If there is problems with the file, I can dig deeper with pre-flight, but in most cases I only need to know the basic information about the file. The Properties panel under the file menu is better than nothing, but it is too limited and shows the pagesize including the bleed margins.

    I would like a info panel that show me relevant information about the file. For me that information would be: Paper size (not including bleed) in milimeters, Color profile, bleed size, Ink limit, Spot colors, low-res image warning, fonts etc. I use Acrobat to check ads and I think a single info-panel would be great. If there is problems with the file, I can dig deeper with pre-flight, but in most cases I only need to know the basic information about the file. The Properties panel under the file menu is better than nothing, but it is too limited and… more

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16. Acrobat DC pro hangs after comupter turns off monitors

    Acrobat reader pro Just hangs when The computer turns off the screens for inactivity.
    Microsoft Windows 10 Pro for Workstations
    Version 10.0.16299 Build 16299
    (using multidesktop)
    on Dell Precision Tower 3420

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17. mail sending feature does not work

    Send by email does not work (bug).

    In windows 10 pro 64bit and latest Acrobat pro DC it is impossible to send a document via email. It is not abble to connect to the smtp serv er of the 1and1 email service by any plausible setting (SSL/TSL/plain).

    Wen I try to do the same with my gmail account it sais it is not possible to compose the email.

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18. MAKE YOUR HELP/SUPPORT NON-INSANE ****!

    I've spent over an hour trying to figure out how to activate Acrobat DC Pro with a license number. Help is useless... the instructions only say how to activate using a serial number. I tried doing a chat session to support... somebody answered, then immediately closed the session. And then it too me 15 minutes going in circles to find a phone number to call... put on hold fo 5 minutes, then transferred twice. Just to activiate a license. That's ridiculous.

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19. Bug - tabs get renamed sometimes to "The best way to keep pigeons is to build a loft". Why does this happen?

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20. Recent Files: Need to remove some files for privacy

    Recent Files: Need to remove some files for privacy

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Since we Haven’t Heard back from you for so long, We are closing this issue.

    Please feel free to reach out to us for any other concerns if you have,

    Thanks
    Ayush Jain