598 results found
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Not working as it is supposed too I have not been able to inport a legable document from PDF
Make it work as I was told it would
1 voteCould you please elaborate what issue you are facing ?
For better clarity, please include : Problem statement, reproducible steps, OS platform, Acrobat build# that you are using. -
Bug: Account name not updated with Adobe Account
I have a CC account with my university.
I have a preferred name which is the only name displayed on my Adobe account (online and in all CC Applications like PS, AI, etc.).
But on Adobe DC, my former name is displayed somehow.
Despite the name not appearing on any of my actual Adobe account information.1 voteHello,
When you say Adobe DC, I believe you mean Acrobat Pro DC?
Try the following steps and let us know if that helps:
1. Launch Acrobat.
2. Click on your name at the top right corner. And click on Sign-out.
3. Close Acrobat and re-launch, it should ask for re-login. Enter your Adobe-ID and check.Let us know if that helps.
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Custom Stamp unavailable in Acrobat for Mac
Custom stamp isn't populating the Stamp icon in Acrobat DC Pro for some Macs even when it is in the Stamp Folder. The custom stamp works on all Windows OS and all Mac OS but a few Mac users are having that issue.
1 voteHello,
Most likely this seems to be an issue with the permissions with a user profile on the system, please try the following steps and check if that helps.
1. Create a new user profile on the affected Mac machine, and test the scenario again.
2. Check the permission on Adobe folder and Sub-folders, match with non-affected Mac machines:Location of Adobe folder:
It’s in your user (Home) > Library folder. In recent versions of Mac OSX, this is hidden by default.
In the Finder, hold down the Option key first while choosing Go > Library so you can see it.
Then find it in:
Library > Application Support > “Adobe” > Acrobat > DC > Stampslet us know how it goes.
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Unapplyable comment, and import FDF file to PDF file
Could not find the menu for import FDF file to PDF file. It was next to Export all the comments to FDF file. Sometimes I need to merge some different reviewers' comments into 1 PDF file, I need this.
Also, online review is not available for some kind of commenting? but it didn't say detail or how to solve the problem, I could not do anything. Is it possible to show us what was wrong?
1 voteDoes this help?
https://helpx.adobe.com/acrobat/using/importing-exporting-comments.htmlFor your second question, can please please explain some exact workflow where you are stuck?
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Print to PDF
Dear Adobe team.
I'd like to mention that for some reason, when I am on any app and I want to print as PDF, the quality of the file when I choose Microsoft Print to PDF is much better than when I choose Adobe PDF printer... That's very strange to me, given that as long as I know, you are the creators of this standard... Same thing happened when I had a mac. The built in PDF printer was much better than the Adobe one. I never went deep into settings to try to fine tune it so that I…1 vote -
Even after removing text layer, Acrobat refuses ClearScan OCR because "page contains renderable text."
Even after I remove the hidden text layer in a PDF, I'm still not able to run an OCR with "ClearScan" (i.e. "Editable Text and Images"). It's strange because the text layer appears to be gone, yet running OCR produces the error "Acrobat could not perform recognition because: page contains renderable text."
1 voteHi Odysseus,
Can you please share the exact steps so that we can understand the issue completely?
Also, Did you try the steps mentioned earlier?Regards,
Mohit Kumar -
Bug... Print to File is always checked.
Computer OS: Windows 7 Pro
Acrobat Version: Adobe Acrobat DC (18.011.20058)Whenever I try to print from Adobe Acrobat, it ask me to save a file as a .prn.
So I go to the Advance Settings from the Print Window to uncheck "Print to File" option and then close the Advance Settings window. However if I try to print it will ask me to save the file as a .prn and when I click on the Advance again to go to the Advance Settings, the "Print to File" option is checked again.
In other words the "Print to File" option…
1 voteHi
When you uncheck “Print to File”, do you press on the OK button or the Cancel button?
Thanks
Tanvi -
My comment was deleted but I will continue
Your product is very difficult to learn on the go!
I bought it last year to be able to edit, documents redline changes, use electronic signatures and store documents efficiently.
I never used it.
Now I signed up for it again, still there is no way to edit etc, electronic signature. Arggh
What a terrible waste of money!1 vote -
Compare files - text is flagging as discrepancy
We use Adobe to compare PDF file that comes from two different system.
Left side is our internal and right side is from another system.
We copy over the format of the other system for us to compare it perfectly in Adobe.
But no matter how we adjust the alignment and spacing, we still encounter below discrepancy flag.
As you notice, the text are exactly the same.
And also how come the font size of the PDF that comes from our internal system become lesser when convert to Adobe (from 8 to 7.98)Can you help us how to sort…
1 voteHi,
There’s a difference in the font size between the characters in the files shared by you because the application used to create the two PDFs is different. Please try comparing the PDF files created using the same application and let me know if you’re still facing the issue.
Thanks
Adobe Acrobat DC Team -
Acrobat DC not opening pdf files on Mac
Can't open pdf in Acrobat DC. The wheel spins and the program has to be forcefully quit. The program stops working as it prepares the file for reading.
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details(mac version)
Also please provide us some sample files on which you are facing this issue -
BUG: Menu items not listed when attempting to add an action
Running Adobe Acrobat Pro 2017 on Windows 10.
Expected result:
1. Create text link.
2. In PDF, right click link and select Edit Link.
3. Select Actions.
4. In Select Action, choose Execute a Menu Item, then click Add.
5. In Menu Item dialog, see list of available menu items.Observed result:
1. Create text link.
2. In PDF, right click link and select Edit Link.
3. Select Actions.
4. In Select Action, choose Execute a Menu Item, then click Add.
5. In Menu Item dialog, NO LIST of menu items appears.1 votePlease let us know the Acrobat Pro 2017 version.
We are not able to reproduce this issue on latest version.
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Where is the delete text/insert button.
There is one button where you can delete text/insert text but I can't find it
1 voteHello,
I think you are searching for the AddText functionality.
You can find it at :
Open EditApp → You will find AddText option in top toolbar.Please let us know if it serves your purpose.
-Gaurav
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unable to edit pdf
unable to process the page because the paper capture recognition service has experienced an error. code 10001
i uninstalled and reinstalled software
i signed in and out
problem has been on going over 4 days1 voteHello,
Please share the OS and Acrobat DC details.
If possible share the file as well.-Gaurav
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features dont work
i would like to split page but every time i get the error message
( you cant change the security of the document because the document is signed or certified )
i would like also to add my signature but cant because the add signature button is not clickable at all,
1 voteThank you for reporting the issue. We regret you facing inconvenience.
Seems the PDF documents have restrictions w.r.t page extractions and signing operations. Please check Document Properties (CTRL+D or CMD+D) > Security and see if any document security is applied.
If you are not the author of the PDF, you will need to contact him/her to.Please share the version of acrobat you are using. You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..
And also share the test PDF file using forums.adobe.com/docs/DOC-7161 for us to investigate further if this does not resolve your issue.
-Bhavna
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BUG: Saved PDF and it gave tab name of a company never heard of.
Saved Word.doc file as PDF only to open it and see "Lake Orion Inc" on tab. Don't know who they are...file has nothing to do with them.
1 voteCould you please elaborate what issue you are facing ?
For better clarity, please include : Problem statement, reproducible steps, OS platform, Acrobat build# that you are using. -
Incorrect Letters appear
When i use the edit PDF function and attempt to edit the text, the wrong letters are appearing after i type. For instance, when i type the letter "N" , "h" shows up, and when I type "o" , "b" shows up. This is extremely frustrating. Please help!
1 voteHello,
Please share OS and Acrobat DC details.
Also let us know if you are facing this issue with all files.-Gaurav
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Text turned to nothing.
When I saved the file, all of the text has been gone and the only thing that was left are numbers and pictures.
1 voteHello,
Please let us know the operation you have performed before saving the file.
-Gaurav
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Acrobat Pro/Standard PDF Printing.
Hi Adobe,
Shame this isn't a bug bounty or I could possibly get some pennies!
In short, PDFs created in older versions of Adobe do not work with the most recent edition you guys have released.
A client of ours was missing text when printing, after months of painful driver changes etc, we had found a resolution.
Any user that creates a PDF in older Adobe software, will not be able to have a colleague print all text/docs/stamps/markups/borders/lines on a PDF within Acrobat. Only downgrading the user to an older unsecure, unsupport Adobe product works.
Adobe Reader 11.x/11.x.21 - Installing…
1 vote -
How to print a combined file double sided? Adobe treats each song as a separate file, even though combined. 1 pc paper per song.
Make it happen!
1 vote -
Bug - right click error bookmark properties if different types of bookmarks are selected
I first generated my pdf with automated bookmarks.
I then added a few pages and gave them bookmarks manually.When I try to edit these different bookmarks at the same time by selecting them both and right clicking to get the properties window, the program pops up the error message "Adobe has stopped working."
The only way to edit these different bookmarks is by not selecting the different types at the same time.
OS: Windows 8.1 Enterprise
Expected result: I would like the properties window to open when different bookmark types are selected.
Observed result: The program throws an error…
1 voteHello,
Issue is not reproducible at our end.
If you could please share OS and Acrobat DC version details.-Gaurav
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