598 results found

1. White Margins

   When converting, printing, or saving a document to PDF, Adobe Acrobat creates "white margins" on each conversion. To remove the extra margins you have to follow these steps for every document:

   1. Open PDF in Acrobat
   2. Select More Tools
   3. Select Print Production
   4. Select Set Page Boxes
   5. Check Remove White Margins

   This will remove the white margins created by Adobe and use the margins of the original document. I'm told from Adobe Support there isn't a way to permanently set a user preference to prevent adding white margins. Please enable this function as it is currently a pain to have to change the setting on each PDF document conversion. We are sometimes converting 50+ documents daily.

   When converting, printing, or saving a document to PDF, Adobe Acrobat creates "white margins" on each conversion. To remove the extra margins you have to follow these steps for every document:

   1. Open PDF in Acrobat
   2. Select More Tools
   3. Select Print Production
   4. Select Set Page Boxes
   5. Check Remove White Margins

   This will remove the white margins created by Adobe and use the margins of the original document. I'm told from Adobe Support there isn't a way to permanently set a user preference to prevent adding white margins. Please enable this function as it is currently a pain to have to change… more

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   0 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi

   How are you creating the PDFs?
   What format documents are you converting?

   Thanks
   Tanvi

2. Convert html to pdf on Mac

   Please allow html to be created as clickable pdfs on a Mac. The documentation you provide says it can be done on Firefox but that is false. Wasted hours with your support folks before they said it can't be done.

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   Need Info  ·  AdminSagrika Khandelwal (Admin, Adobe) responded

   Hi Valeria,

   Thanks for reaching out. We are really sorry for the inconvenience you are facing.
   As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.

   Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
   1. Launch Acrobat.
   2. Go to File→Create→PDF from Web Page.
   3. Click on “Browse” button and select the HTML file to be converted.
   4. Click Create.
   If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.

   If you want to convert an online URL, you can use Acrobat Chrome extension as it also has the capability to convert webpage to PDF.
   1. Install Acrobat extension for Chrome from https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkaj?hl=en if not already installed.
   2. Make sure the extension is enabled in browser.
   3. Open the URL you want to convert in Chrome browser.
   4. Click on Acrobat extension icon. You should be able to see “Convert webpage to PDF” option in the extension menu.. Click on “Convert webpage to PDF”.
   6. Select a Save location for the converted PDF file and click Save when prompted.
   7. The URL should get converted to PDF.

   If you face any issues with above steps, please let us know. Thanks in advance for your co-operation.

   Regards,
   Sagrika

   Hi Valeria,

   Thanks for reaching out. We are really sorry for the inconvenience you are facing.
   As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.

   Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
   1. Launch Acrobat.
   2. Go to File→Create→PDF from Web Page.
   3. Click on “Browse” button and select the HTML file to be converted.
   4. Click Create.
   If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.

   If you want to convert an online URL, you can use Acrobat… more

3. Deleting many pages unacceptable slow in Acrobat DC

   Problem: A PDF-file of 7600 pages. Selecting all even pages in Tools/Manage Pages. Then deleting all even pages except the first or last one. That takes on my iMac with newest DC version over 45 minutes. On a 10 years old PC with Acrobat version 5 it takes less then 3 minutes. That is 15 times faster! This bug needs to be fixed.

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   Need Info  ·  4 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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4. Add a button or menu option to set Adobe Acrobat to reopen all documents opened in a previous session.

   Add a button or menu option to set Adobe Acrobat to reopen all documents opened in a previous session.

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   Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   If your Previous session had any PDF’s launched when it was last Closed, then there is a Menu item Under File→ Reopen PDFs from Last Session which will open the pdfs that were launched in your previous session before closing.

   Attaching a snapshot to help you with.

   Also there is a Preference unde Edit→Preferences→General which ould automatically open the PDFs from the last sesssion as you Open the Acrobat / Reader application. Here is more info on that : https://helpx.adobe.com/acrobat/using/whats-new.html#PreferencetoreopenPDFsfromthelastAcrobatsession

   Hope this resolves your concern ?

   -Ayush Jain

5. I want to compare documents that are signed. I want to identify the differences - !!! Not change them !!! Why is this not available?

   I want to compare signed documents. I don't want to change them - just compare to identify changes. Been beating my head against the wall and I cannot understand the logic that prevents using compare.

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   Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi,

   Greetings! I am sorry to hear that you are facing issues with the compare feature.
   It would be great if you could help us with a few queries that will help us in investigating the bug:
   - What is the version of Acrobat Pro and the OS that you are using currently?
   - Could you please share the workflow that you’re using while using the Compare tool?
   - Could you please share some sample files with us so that we could reproduce the issue at our end?

   For info on how to share the files with us, please read the steps below :

   To share the file using Adobe send – cloud.acrobat.com/send
   - Open the above mentioned link
   – Click on “Select files to Send”
   – Click link “Choose file from my computer” and Select the file
   – Click on “Add Files”, if you have more files to add
   – Click on Create link
   – Share this link with us

   Hi,

   Greetings! I am sorry to hear that you are facing issues with the compare feature.
   It would be great if you could help us with a few queries that will help us in investigating the bug:
   - What is the version of Acrobat Pro and the OS that you are using currently?
   - Could you please share the workflow that you’re using while using the Compare tool?
   - Could you please share some sample files with us so that we could reproduce the issue at our end?

   For info on how to share the files with us, please read the steps below :

   To share the file using Adobe send – cloud.acrobat.com/send
   - Open the above mentioned link
   – Click on “Select files to Send”
   – Click link “Choose file from my computer” and Select the file
   – Click on “Add Files”, if you have more files to add… more

6. Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working

   I tried uninstalling and reinstalling and it doesn't seem to help. PS and LR seem to be fine.
   Creative Cloud via online. New Mac 15 Pro computer. So first time opening Acrobat on here I think.
   Safari Browser 12.11.1
   No updates for MAC or Adobe needed at this time.
   Reliable internet connection.

   •  

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   Need Info  ·  AdminKaran Malik (Admin, Adobe) responded

   Hello,

   We are sorry that you are facing this issue in install of Acrobat DC on Mac 10.14.5.

   To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.

   Download the log collector tool for mac from:

   https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

   Run the dmg, collect the logs and attach the log .zxp file.

   Thanks,
   Karan

7. When I prepare a fillable form, I want to wrap the text so the person filling out the form can read the whole paragraph they are writing.

   When I prepare a fillable form, I want to wrap the text so the person filling out the form can read the whole paragraph they are writing.

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   6 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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   Need Info  ·  Bhavna Negi responded

   Janet,

   Select “Multi-line” and “Scroll Long Text” in “Options” tab of the Properties dialog box for your text field. Also, ensure to widen the width (manually) to allow user to view the content as they type

   And, I have forwarded your request of “Wrap the Text” to engineering. It will be picked up after prioritization.
   We will contact you if we need some more information on this.
   Thank you for your patience

8. Disable share popup

   Hello,

   If there could be an option to disable this from showing after saving, that would be very nice.

   Thank you.

   •  

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9. Bug: Text Disappears

   Text spontaneously disappears after leaving the page and scrolling back to it. The text fields still exists and some letters stay visible, but the other letters have disappeared.

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   Can you share with us the acrobat version and the operating system you are using
   Also some sample PDFs with which you are facing this issue.

10. When attempting to enter a text box in the top RH corner of a document the tool covers the area the document I am editing

    When attempting to enter a text box in the top RH corner of a document the tool covers the area the document I am editing. Have the tools we want to use permanently displayed

    revert back to version 9 format.

    •  

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    Need Info  ·  Adminmeaggarw (Admin, Adobe) responded

    Hi User, Thanks for reaching out to us.
    The workaround for this is to click on the text properties icon bar to hide the properties so that you can easily see the text box.
    Please let us know if this works for you.

    For the second ask, can you explain the issue again as we are not clear with the ask here.

11. Please remove the automatic comment pop-up when highlighting, it is absolutely horrible.
    4 votes

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    Need Info  ·  Adminmeaggarw (Admin, Adobe) responded

    Hi User, Thanks for reaching out to us.
    Are you facing this issue only for highlight or for other annots as well ?

    Can you uncheck the commenting preference “Automatically open comment pop-ups for comment other than notes” and try to create another highlight. Please let us know if this resolves the issue for you.

12. Where in the heck is the "typewriter button" on acrobat I used for years on older versions.
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13. crashing on share or e-mail; can't access contacts

    The software is so incredibly buggy - any attempt to share makes the software crash. Cannot share files saved in document cloud or elsewhere, share via e-mail (with outlook Mac) causes crash, share via document cloud causes crash, attempts to access address book to share via native adobe app causes crash. Why can't I just drag files stored in the document cloud into an e-mail or message - this is the easiest way to share. Share/collaboration is literally unusable in acrobat DC - WHY?! Our entire team may have to move away from the entire Adobe platform if this is not resolved. All of our software and our OSX is FULLY updated.

    The software is so incredibly buggy - any attempt to share makes the software crash. Cannot share files saved in document cloud or elsewhere, share via e-mail (with outlook Mac) causes crash, share via document cloud causes crash, attempts to access address book to share via native adobe app causes crash. Why can't I just drag files stored in the document cloud into an e-mail or message - this is the easiest way to share. Share/collaboration is literally unusable in acrobat DC - WHY?! Our entire team may have to move away from the entire Adobe platform if this is… more

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    Need Info  ·  3 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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14. Bug: Acrobat locks up when I try to filter comments since this update ****.
    4 votes

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    Need Info  ·  3 comments  ·  Commenting  ·  Delete…  ·  Admin →
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15. Change the "update" button to "upgrade"

    While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I got to speak to someone, I had already uninstalled the program and reinstalled Pro XI - but missed a dinner appointment with friends because I was dealing with this issue.

    I suggest you change the "update" button to "upgrade", as I'm sure I'm not the only one who has been inconvenienced by this.

    While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I… more

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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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16. Did NOT have automatic updates on and still updated

    I really do not appreciate starting work and finding a whole new update unexpectedly when I have work to do! I do not have auto updates on and was not even signed into Adobe. Please stop updating without warning!

    4 votes

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    Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

    Automatic updates are enabled by default for Acrobat. Could you please let me know how you disabled the updates.

    How to disable updates:
    https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html#idkeyname_1_24908

17. Email without tracking

    This was closed, but not actually resolved. Nice Try Adobe! I would like to send a PDF without tracking, received via cloud, etc. Either it can be fixed or not. Putting Resolved on it without the features and benefits of the past is not a fix.

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    1 comment  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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    Need Info  ·  Sahil Singla responded

    Hi,

    Are you still facing the issue after the fix mentioned in https://helpx.adobe.com/acrobat/kb/send-email-attachment.html ?

    Is Yes, please let me know exact steps to reproduce the issue you are facing.

    If No, please mark this thread ‘Resolved’.

    Thanks & Regards,
    Sahil

18. Bug. My colors in acrobat are now off per an update today.

    Output preview is off. Important for checking color accuracy

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    0 comments  ·  Printing  ·  Delete…  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    HI Chuck,

    Thank you for reporting this bug. Please provide the following details:
    1. Is this happening with all PDFs or just one?
    2. Please provide a sample PDF with which this issue is happening
    3. Screenshot of print dialog with preview

    Regards,
    Ritesh

19. Page Navigation

    When using the arrows to scroll page by page through a file, the navigation arrows jump back and forth across the top of the page if the length of the page title differs, making it impossible to quickly click through the document without chasing the arrows around. This is a clear oversight and design flaw.

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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us .
    Could you please send a Sample file and possibly a video recording of the screen explaining the issue so that we can understand it better.

    You can send it at ajain@adobe.com

    Thanks
    Ayush Jain

20. copy and paste

    I have a problem, I have PDF pro and I have edited a pdf document, and saved it, then when I copy and try to paste to another pdf document it will not carry over my edited additions to the document. but when i go back and see my edited document my additions are still there, it just wont copy an paste the complete new document

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    1 comment  ·  PDF Forms  ·  Delete…  ·  Admin →
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    Need Info  ·  Bhavna Negi responded

    Could you please elaborate what are you copying from source PDF to the result PDF.
    Are these text? Or are these Form Fields?

    Please share more details.