248 results found
-
work gone
my changes are gone because the stupid app saved and HOW CAN U DELETE EVERYTHING I HAVE BEEN WORKING ON FOR 6 HOURS WHEN U SAVE
1 voteHi Oğuz Vatansever,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Could you please describe the steps you followed? This information will help us reproduce the issue. Were you using a shared file or a personal file? Did the tab remain inactive for an extended period while you were adding comments? Additionally, when posting the comment, did the UI display any errors on the screen?
Your input will greatly assist us in promptly resolving the issue you are experiencing. Our team is prioritizing the saving issue, and I will provide an update once it is fixed.
Best regards,
Amit Gupta.
-
Onedrive Saving error
I edit files on online by connecting OneDrive. However, when I edit the file first time, it is saved automatically and works properly, but after the first edit(hightlight, etc) the following error message occurs and the document cannot be saved.
'Cannot read property 'code' of undefined'. I wonder this is a recent error, because I have used Adobe Acrobat in this way without a trouble since now. Thanks for your help!1 voteHi 김동현 / 전문연구요원 / 지능정보융합학과,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Our team is prioritizing the saving issue, and I will provide an update once it is fixed.
Best regards,
Amit Gupta.
-
Error while editing shared file
There is a problem with the editing of the shared files. When you try to post a comment it doesn't go through.
1 voteHi Elizabet,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Could you please describe the specific issue you are facing when using Acrobat Web? Did the tab remain inactive for an extended period while the document was open? Additionally, when posting the comment, did the UI display any errors on the screen?
Your input will greatly assist us in promptly resolving the issue you are experiencing.
Regards,
Amit.
-
Why the new layout?
Why would you change the entire functionality of adding comments to a PDF when that was what separated this software from others? The new tool layout is so clunky and non-user friendly. Please revert it back to how it was.
1 voteHi Wil Ferrero,
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered while using Acrobat Web. Could you please describe the specific issue you are facing while using Acrobat Web? Your input will greatly assist us in swiftly resolving the problem you're experiencing.
Regards,
Amit.
-
Bad commenting glitch
This is driving me insane. I keep running into this issue with comments (doesn't happen EVERY time, but it happens in every document without warning -- I end up having to reload it to make it work right again). The glitch happens when I highlight a word and begin typing my comment, and then as I type, the tool switches over to the "strikethrough" tool and begins posting EACH separate character/letter as its own separate comment. I do not do anything special here. I just type as normal, and every letter begins posting as its own comment (screenshot attached --…
1 voteHi Jessica Drennon,
Thank you for your feedback. We apologize for the inconvenience you've experienced with Acrobat Web. Our team has found a fix for this issue and it will be fixed by Friday, 13th Sep 2023.
I will provide you with an update once the issue has been fixed.
Best regards,
Amit Gupta.
-
Lost Notes
It lost comments/notes I made on 138 pages of reading!!!!! Maybe make it so that doesn't happen. I even tried saving the comments, and they are gone. Now I get to spend my birthday weekend reading. Thanks. This is wonderful.
2 votesHello Eric Doise,
Thank you for providing your feedback. We sincerely apologize for any inconvenience you may have encountered while using Acrobat Web.
Our team will prioritize investigating this issue, and I will ensure to keep you informed of any updates.
Best regards,
Amit Gupta.
-
Writing in comments results in 1 comment created per letter of comment
Bug: when I start typing comments, each letter goes in a different comment. Chrome is up to date
Version 116.0.5845.140 (Official Build) (arm64)1 voteHi Daniele Grasso,
Thank you for your feedback. We apologize for the inconvenience you've experienced with Acrobat Web. Our team is actively investigating this issue as a top priority. You can expect the problem to be resolved within the next two weeks. I will provide you with an update once the issue has been fixed.
Best regards,
Amit.
-
I miss the old(er) interface
Hi,
I used to receive in my email the comments inserted in the different document for review, but now they seem to have disappeared, it would be handy to get them back.
Additionally, for a brief momment I could see in Creative cloud a differnt view where it would specify how many pages out of each document had comments, which was also handy to get an overview of how many corrections we have to tackle, would it be possible for that view to come back, along with the comments in the emails1 voteHi Marta Imizcoz,
To ensure that we are not inundating users with emails, we have established a daily limit on the number of emails a user will receive for a particular document.
Regarding your feedback on displaying the number of pages with comments, we have received it and will be discussing it internally to determine how we can incorporate it into our future plans.
Regards,
Amit Gupta.
-
I need help to comment on this document
How can I comment on this document?
1 voteHello Matthew Weigman,
To add a comment to a document, you can utilize the "Sticky Comment" option located in the Quick Tools Panel on the left-hand side.
Please follow the steps below to successfully attach a sticky comment to the document. I've also included screenshots for reference:
- Choose the "Sticky Comment" option from the Quick Tools panel situated on the left-hand side.
- After selecting the sticky comment option, click on the specific location within the document where you wish to insert the comment.
- This action will trigger the opening of the Comments Panel. Here, you can type your comment.
- To finalize the process, click on the "Post" button. This will effectively publish your comment.
Feel free to reach out if you require any further assistance or guidance.
Best regards,
Amit Gupta
-
Changes aren't saved from app to desktop
I have Adobe Acrobat on my phone. Whenever I highlight or do any comments on documents that are on the cloud, from the app hey won't register on the desktop version.
1 voteHi Valentina Fajardo,
Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced while using Acrobat Web. To assist us in promptly addressing the issue you encountered, could you kindly clarify whether you are working with a shared file or a personal file? Your input will greatly assist us in expediting the resolution process.
Regards
Amit
-
feed back on website app
This product makes it so hard to do simple tasks! It does not accept all PDF file formats. I am not sure why I subscribe to this application not much value here.
1 voteHi Clyde Dardar,
Thanks for your feedback. We apologize for any inconvenience you faced when using Acrobat Web. Could you please share which pdf file format you are using? It will help us in resolving the issue quickly.
Regards
Amit
-
NO
Not interested in signing up with Acrobat just so I can print ONE DOCUMENT! But even then, I COULD NOT PRINT THE DOCUMENT! I SEE URGING TO UPGRADE! I DINT EVEN WANT TO BE HERE! FINALLY, IT DIES NOT ALLOW ME TO DELETE MYSELF! I’m on my cell phone doing this so less is best!
1 voteHi Michael Lobreau,
We apologize for any inconvenience you may have experienced while using Acrobat Web. Can you share more details about the issue you're facing regarding printing the document, it will help us in resolving the issue quickly.
Regards,
Amit Gupta
-
dark mode doesn't work
Your dark mode leaves the document white- you are missing the point of dark mode. It reduces eye fatigue by reducing white backgrounds, including documents. Also, I cannot put my name/initial on my comments. It auto selected "A" which is not relevent to anything. This is dumb. Gdocs is more user friendly, and has smarter auto options, which isn't saying much.
1 voteHi Stephanie Brehe,
We apologize for any inconvenience you may have experienced while using Acrobat Web. Currently, Acrobat Web does not support dark mode in the document area. Thank you for providing us with your valuable feedback. We will discuss this suggestion internally to determine how we can incorporate it into our future plans.
Regarding the issue with names/initials in the comments, could you please share the steps you followed? This will allow us to better assist you in resolving the problem. A screenshot of the issue you are facing would be greatly appreciated.
Best regards,
Amit
-
Frustrated about flashing lines on all pdf and highlight disfunction
I am frustrated that my pdf have a flashing line which makes it super irritating to read. Second, I can not highlight documents I need to read for a doctoral program. Again, frustrating when I need to study.
Please contact me to help me solve this problem. rgould842@gmail.com
1 voteHi Rebecca Gould,
We apologize for any inconvenience you may have experienced while using Acrobat Web. Can you share more details about the issue you're facing regarding Highlight, it will help us in resolving the issue quickly. A screenshot of the issue you are facing would be greatly appreciated.
Regards,
Amit Gupta
-
Guardado Automatico
Al editar un archivo, presenta errores con el guardado automatico,cuando se esta editando los cambios. la herramienta no puede guardar sobre el documento y pide guardarse como una copia o descartarse por cada cambio
1 voteHi Israel Calva Ochoa,
Thanks for your feedback. We apologize for any inconvenience you faced when using Acrobat Web. Could you please share the steps you followed so we can help you further in fixing this issue?
Regards Amit
-
La "í" con tilde, como comentario, no se ve en chrome.
La "í" con tilde, como comentario, no se ve en chrome.
1 voteHi Daniel Montoya,
Thanks for your feedback. We apologise for any inconvenience you faced when using Acrobat Web. Could you please share the steps you followed so we can help you further in fixing this issue?
Regards
Amit
-
Problema no Salvamento das Alterações Feitas no PDF
Está aparecendo conflito de salvamento após realizadas alterações no PDF.
1 voteHi João Marcelo,
Thanks for reaching out. This popup comes when you are trying to change the same file from two different tabs. You can check if the same file is opened on any other tab.
If yes, close one of the tabs, refresh the tab you are working on and then try to do the changes. The changes will get saved.
Regards,
Sahil Kapoor
-
improve cloud version subscription
As i have already tried to indicate, bring back the ANNOTATIONS that older, non-cloud versions had. A menu of shapes on other features to add in., Kent Hiebert
1 voteHi Kent Hiebert,
Thanks for your valuable feedback. We will be discussing your suggestion internally to determine how we can incorporate it into our future plans.
Regards,
Amit
-
I'm favoured in ucc
I'm favoured in ucc
1 voteHi Rajan Singh,
Thanks for contacting us. Could you please help us understand the issue you are facing?
Regards,
Amit
-
highlights layout
Please make the highlights contiguous; currently, each word is individually highlighted, which makes it less readable.
1 voteHi Artuur Keukeleire,
Thanks for your feedback! We haven’t added the feature for making highlights contiguous yet but we love the idea so much that we've begun working on it and we plan to add it by the end of next month. If you have any other questions, just let us know.
Regards,
Amit.
.png){kind=link}
- Don't see your idea?