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Acrobat Web

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358 results found

  1. En arretant de changer la configuration - depuis quelques temps j ai beaucoup de difficulté car il semble que tout a changer et tres difficile d avoir des instructions convenable- tres facher et decue

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Gregoire Allard,

    We are sorry that you are having trouble with this feature. Could you provide more information? For example:

    • How long have you been facing this issue?
    • Did information pop up on screen?

    Or any other information that you might deem important will really help us to resolve this issue.

    Thanks,

    Sign in Acrobat Web Team

  2. Your adobe signs app is broken. Takes you to the online adobe. Can’t send out agreements from mobile anymore. Please fix asap

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    Hello Paige,

    We are sorry you are having trouble with this feature, could you provide more information, such as steps or any error that you see will help us.

    Thanks,

    Sign in Acrobat Web Team

  3. this is not letting me use e-signature any longer?

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Greg,

    We are sorry that you are having trouble with this feature. Could you provide more information? For example:

    • Steps where you encounter the issues in Acrobat Web page
    • The file that you are trying to use
    • Any error that might pop up on screen

    Or any other information that you might deem important will really help us to resolve this issue.

    Thanks,

    Sign in Acrobat Web Team

  4. I sign for multiple executives, and need to store multiple signatures. Why isn't this feature available?

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Hope,

    Thank you for sharing your feedback and your specific need. We understand that this feature would be valuable for your use case, and we appreciate your suggestion.

    Your request for storing multiple signatures will be taken into consideration for future updates.

    Thanks,

    Sign in Acrobat Web Team

    1. One recurring issue we've faced is the placement of signatories' signatures. Unfortunately, signatures often appear on a new page instead of the designated place within the document. This has led to signatories having to re-sign documents multiple times, which can be both frustrating and time-consuming.

    In our documents, it is essential for us to include the "date of agreement" as a required column. However, we've encountered instances where the date doesn't display at all. This inconsistency affects the accuracy and completeness of our records.

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello,

    We are sorry you are having trouble with this feature. Could you provide more information for this issue? For example:

    • Are you adding the fields where the recipient needs to sign?
    • Does this happens with a specific file? Could you share it with us?
    • Is this date not saved if you use "date of signing" or "date" field? Or is only not working when using the signature field with date?

    Any information that you can provide will be helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  5. The E-Sign has not worked for me the last two times and it is very frustrating.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Richard,

    We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example the steps you do, if is happening every time you try to use e-sing, if is with a specific file and if it is, could you share it with us. Any information with be really helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  6. HOW TO ADDING A COMPANY STAMP TO A PDF

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Teo,

    For adding a stamp you can add it following this steps:

    1. Open a PDF
    2. On E-Sign tab select add/edit signature
    3. A dialog should open
    4. Select image from the top buttons
    5. Select the stamp you want to use
    6. Click save
    7. Place the stamp where you want it

    In case you want someone else to stamp the pdf

    1. Open a PDF
    2. On E-Sign tab select Request e-signatures
    3. Add a recipient 
    4. On the left panel select E-signature
    5. Select stamp
    6. Place the field where you want the stamp
    7. Send the agreement

    Hope this helps, please let us know if this resolved your doubts.

    Thanks,

    Sign in Acrobat Web Team

  7. By immediately going back to the old format on ADOBE SIGN - THIS IS A TRAVESTY - there was NOTHING wrong with the old format. You have lost your minds if you think this is functional or intuitive. What galactically stupid programmer thought this was an improvement?? After 10 years - I am out and changing to something better than this garbage. This needs to be blown up on social media to get you to change.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello David,

    We are sorry you are having trouble with the new update. Could you provide more information about the problems you have about it please? This would help us improve your experience.

    Thanks,

    Sign in Acrobat Web Team

  8. Why is Adobe Sign date field's default format European? Day/Month/Year?
    Why can't the default be US format?
    This is confusing my clients.
    Also, the default date field should be date of signing!!

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Laura,

    You can change the date format as you prefer by following this steps:

    1. Add a date field
    2. Click customize field
    3. On customize field type section click date format
    4. Select the format that you want to use

    And done! With this you should be able to resolve your issue. Also we do offer a date of signing field, this one is different than the date field.

    Please let us know if this resolved your issue.

    Thanks,

    Sign in Acrobat Web Team

  9. On the Adobe PDF sign feature, I'm coming up that when adding the recipient to date the signed document, you designate a format for the date. But when the recipient goes to sign, if they choose a format that doesn't fit the format chosen, an error message continues. But there is no guide or information/popup to indicate to the recipient the necessary format of the date that is needed in order for the document to be completed. I'm going to have use TEXT instead until I know this bug is corrected.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Tammy,

    For this we have two options, first is to add a field of "Date of signing" where it will automatically fill the date when the document gets signed. The other option is to add a tooltip to the date field, you can do this by following the nexts steps:

    1. Add a date field
    2. Click customize field
    3. In customize field content section click on tooltip
    4. Add the instructions you need

    And done!, with this you should able to see a tooltip when hovering over the date field. Also we do offer a message with a suggestion of how to fill it, should say something like "Please enter valid date, e.g., '12/31/2011'

    Hope this helps.

    Thanks, 

    Sing in Acrobat Web Team

  10. New Adobe Modern update is HORRIBLE. E-signature function has decreased exponentially in usability and ease. I wish there was a way to revert back to the last OS.

    1 vote

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    Hello, 

    We are sorry that you are having trouble with the new update. Could you provide more information about what is causing you issues? Also, to revert back to the old version you can do the following steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting

    We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.

    Thanks,

    Sign in Acrobat Web Team

  11. your new Adobe e-sign is rubbish! So many more steps than before, it jumbles the document title and I have to rewrite it, I placed the signature box where it should be and nope, it changed the location and now the signature is in a completely different place! I have to add email addresses all over again and names - why do I need to add names!? Revert back to the old method immediately, there was NOTHING WRONG WITH IT! The old way was so much easier to use, so much more versatile and do you really think that I…

    1 vote

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    Hello Susan,

    We will like to know more about your issue with new the new update. Could you provide more information about it? Also if possible, can you share the document that you used? It will be really helpful to have it.

    Thanks,

    Sign in Acrobat Web Team

  12. Please can we attach more than one template to an e-sign document! We used to be able to attach a few, whereas now I get an error message when I try to attach more that one. This will hugely influence whether our company can continue to use Adobe!

    1 vote

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  13. why has adobe changed the way e signatures can be sent this has all changed and is a lot longer to send

    1 vote

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    Hello,

    We are sorry you are having trouble with this feature. Could you provide more information about it. For example, what is in specific the issue you are facing or any information that you deem important will really help us.

    We appreciate your comment and will like to get more feedback from you.

    Thanks,

    Sign in Acrobat Web Team

  14. I'm guessing you recently in the last few days did an update to the E-Signature feature. In my opinion, you significantly broke the product. I have documents where I use "fields" to identify and quickly setup intent. Those no longer work. Here's an example: {{Siges:signer1:signature}}. This used to setup the field without my intervention. I also don't see the ability to
    manage the size / shape of the fields. I now have to drag each and BTW, it's not easy to put the mouse in the EXACT spot you want. I'm very dissatisfied.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    We are sorry you are having trouble with this feature and we appreciate your feedback. In Acrobat web you can go back to the previous version with the following steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting

    Please let us know more details about this issues. 

    Thanks,

    Sign in Acrobat Web Team

  15. HATE THE NEW ESIGNATURE REQUESTS!!! this section has changed and I cannot work out how to add additional documents to this like the old version used to be able to do. Also where do I add comments and document titles. I really don't like this new format and the 'instructions' and videos are vague and inadequate. Very frustrating!!!

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    Hello Gregan, 

    We are sorry you are having trouble with this update. Could you provide more information about this issues? For example, the steps you do in Acrobat web before encountering this issues, if is with a specific file or anything you deem important will be helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  16. Cannot get E-signature docs to load, continues to error.

    1 vote

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    Hello Verrill,

    We are sorry you are experiencing this issue. Could you provide more details about it? For example, the steps you use to trigger this issue, if it happens with a specific file or anything you deem important will be helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  17. I can add text in Hebrew, but when I download or print the PDF, all Hebrew text is gone!

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    Hello Noam,

    We are sorry you are having trouble with this feature and appreciate your comments. We are actively working to resolve this issue.

    Thanks,

    Sign In Acrobat Web Team

  18. La actualización en la solicitud de firmas electronicas tiene cambios que no ayudan en agilizar el proceso de envio a firma, Por el contrario genera mas demora, tengo dos temas especificos, en la selección de correos tengo que ingresar uno por uno y tengo que dar clic en la opcion agregar destinatario, en la versión anterior copiaba y pegaba la lista de correo y listo. el otro punto complicado esta en la seleccion de firmas para agregar los recuadros, tengo que desplegar una lista o agregar campos y luego darle clic para cambiar el destinatario, en la versión anterior solo…

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hola,

    Lamentamos que este teniendo problemas con esta actualización y agradecemos sus comentarios. Los tomaremos en cuenta para futuras actualizaciones. 

    Puede regresar a la versión anterior si sigue los siguientes pasos:

    1. De click en la foto de su perfil
    2. Seleccione configuración
    3. En la sección "Configuración de firma electrónica" desmarque la palomita de la casilla
    4. De click en Guardar y espere la confirmación

    Ahora todos los nuevos borradores de acuerdo que cree a partir de este cambio se crearan usando la versión anterior. Esperamos seguir recibiendo sus comentarios sobre las futuras actualizaciones!

    Gracias,

    Sign in Acrobat Web Team

  19. Allow changes to signers on the set-up for web forms. If someone from an organization needs to sign something and then leaves that organization, there is no way to change who should sign unless you change it with every new agreement that comes in or to completely start over creating a template.

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    Hello Adriane, 

    We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example the steps that you do to reproduce this issue or any other information that you deem important. We do support editing an active web form, for any changes you need to open the web form from Acrobat web and in the panel under actions you can select Edit Web form. If this doesn't resolve your issue, please give us more information.

    Thanks,

    Sign in Acrobat Web Team

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