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Acrobat Web

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  1. your new Adobe e-sign is rubbish! So many more steps than before, it jumbles the document title and I have to rewrite it, I placed the signature box where it should be and nope, it changed the location and now the signature is in a completely different place! I have to add email addresses all over again and names - why do I need to add names!? Revert back to the old method immediately, there was NOTHING WRONG WITH IT! The old way was so much easier to use, so much more versatile and do you really think that I…

    1 vote

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    Hello Susan,

    We will like to know more about your issue with new the new update. Could you provide more information about it? Also if possible, can you share the document that you used? It will be really helpful to have it.

    Thanks,

    Sign in Acrobat Web Team

  2. Please can we attach more than one template to an e-sign document! We used to be able to attach a few, whereas now I get an error message when I try to attach more that one. This will hugely influence whether our company can continue to use Adobe!

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  3. why has adobe changed the way e signatures can be sent this has all changed and is a lot longer to send

    1 vote

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    Hello,

    We are sorry you are having trouble with this feature. Could you provide more information about it. For example, what is in specific the issue you are facing or any information that you deem important will really help us.

    We appreciate your comment and will like to get more feedback from you.

    Thanks,

    Sign in Acrobat Web Team

  4. I'm guessing you recently in the last few days did an update to the E-Signature feature. In my opinion, you significantly broke the product. I have documents where I use "fields" to identify and quickly setup intent. Those no longer work. Here's an example: {{Siges:signer1:signature}}. This used to setup the field without my intervention. I also don't see the ability to
    manage the size / shape of the fields. I now have to drag each and BTW, it's not easy to put the mouse in the EXACT spot you want. I'm very dissatisfied.

    1 vote

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    We are sorry you are having trouble with this feature and we appreciate your feedback. In Acrobat web you can go back to the previous version with the following steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting

    Please let us know more details about this issues. 

    Thanks,

    Sign in Acrobat Web Team

  5. HATE THE NEW ESIGNATURE REQUESTS!!! this section has changed and I cannot work out how to add additional documents to this like the old version used to be able to do. Also where do I add comments and document titles. I really don't like this new format and the 'instructions' and videos are vague and inadequate. Very frustrating!!!

    1 vote

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    Hello Gregan, 

    We are sorry you are having trouble with this update. Could you provide more information about this issues? For example, the steps you do in Acrobat web before encountering this issues, if is with a specific file or anything you deem important will be helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  6. Cannot get E-signature docs to load, continues to error.

    1 vote

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    Hello Verrill,

    We are sorry you are experiencing this issue. Could you provide more details about it? For example, the steps you use to trigger this issue, if it happens with a specific file or anything you deem important will be helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  7. La actualización en la solicitud de firmas electronicas tiene cambios que no ayudan en agilizar el proceso de envio a firma, Por el contrario genera mas demora, tengo dos temas especificos, en la selección de correos tengo que ingresar uno por uno y tengo que dar clic en la opcion agregar destinatario, en la versión anterior copiaba y pegaba la lista de correo y listo. el otro punto complicado esta en la seleccion de firmas para agregar los recuadros, tengo que desplegar una lista o agregar campos y luego darle clic para cambiar el destinatario, en la versión anterior solo…

    1 vote

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    Hola,

    Lamentamos que este teniendo problemas con esta actualización y agradecemos sus comentarios. Los tomaremos en cuenta para futuras actualizaciones. 

    Puede regresar a la versión anterior si sigue los siguientes pasos:

    1. De click en la foto de su perfil
    2. Seleccione configuración
    3. En la sección "Configuración de firma electrónica" desmarque la palomita de la casilla
    4. De click en Guardar y espere la confirmación

    Ahora todos los nuevos borradores de acuerdo que cree a partir de este cambio se crearan usando la versión anterior. Esperamos seguir recibiendo sus comentarios sobre las futuras actualizaciones!

    Gracias,

    Sign in Acrobat Web Team

  8. Allow changes to signers on the set-up for web forms. If someone from an organization needs to sign something and then leaves that organization, there is no way to change who should sign unless you change it with every new agreement that comes in or to completely start over creating a template.

    1 vote

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    Hello Adriane, 

    We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example the steps that you do to reproduce this issue or any other information that you deem important. We do support editing an active web form, for any changes you need to open the web form from Acrobat web and in the panel under actions you can select Edit Web form. If this doesn't resolve your issue, please give us more information.

    Thanks,

    Sign in Acrobat Web Team

  9. Whatever update you guys did is absolutely brutal. Took me over an hour to get 2 documents signed.

    I would like the old version and please do not make the new version mandatory.

    Old version worked perfectly fine. I am unable to go back to the old version even when I click it off in settings.

    Most of the time the document will not load up. Saying formatting of file is wrong when the document being uploaded is an adobe PDF. Make it make sense for me.

    Old version 100% and I know I am not the only one here.

    1 vote

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    Hello Caden, 

    We are sorry that you are having trouble with the new update. Can you provide more information about this issue? For example if you are trying to see the old version in an already existing agreement draft with the new experience? Or if you are trying to create a new agreement and you don't get the old version after unchecking the setting? also, the steps you follow and any other information like the exact error you get when uploading the PDF will be really helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  10. Your support team provided an annoying and disrespectful service. I waited one hour for my support query to be answered, but no one answered it and when they joined the conversation, they canceled it. It is unacceptable for Adobe to behave in this manner.

    1 vote

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  11. Hi,
    We edited a document with PDF editor but it has removed the last digit of an important doc number, which caused many problems. When editing last digit is visible but when you save it disappears. Please correct this bug.
    Thank you

    1 vote

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  12. I do not like the new updated version of adobe. It is so not user friendly. How can I go back to the old version.

    1 vote

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  13. I absolutely HATE the "update" to Adobe Sign. I literally made my life harder because now I have to learn this new way. Everything is switched to the opposite side. It is such a thorn in the sides of your customers who have enough on their plates than to now have to relearn this new platform. Shame on you for making our lives harder!!! I am so angry with you guys.

    1 vote

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  14. I have signed up to a 4 licences corporate plan, the e-sign isn't available, which has caused loads of extra work, I have been talking to a virtual assistant for OVER 3 HOURS and the problem isn't resolved yet
    it is unbelievable that it takes so long to solve something that suppose to be included in the license. Aren't the virtual assistants trained or is a learning on the job kind of training?

    1 vote

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    Resolved  ·  0 comments  ·  Fill & Sign  ·  Admin →
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  15. doldur imzala ile kullandığımız tüm dosyalar bozuluyor. yazılan yazıların karakterler değişiyor ve daha sonra düzeltilemiyor

    1 vote

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  16. password prior to viewing contents of envelope is absolutely required!!! I am not able to utilize the product without that feature.

    1 vote

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  17. The windows that pop up with suggestions of features I should try are much too often. If I click away from it once, it should not appear the next time I am on that page.

    2 votes

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  18. Bug report: when using the online pdf fill & sign tool, I filled a form and signed it. When I downloaded it, I discovered all signatures and filled data was OK, except fields filled with Hebrew text. English or numbers were OK. Since this was a government issued form, the only acceptable language is Hebrew and I wasn't able to fill it. Note that the Hebrew text was saved and appeared online fine - it's the downloaded version that was faulty.

    2 votes

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  19. Not possible to preview contracts

    1 vote

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    Hello,

    We are sorry that you are having trouble with this feature. We are actively working on resolving this issue.

    Thanks,

    Adobe Acrobat Sign Team

  20. It does not make sense that I can not change the recipient back to someone who was previously a recipient on the agreements.

    1 vote

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    Hello, 

    Could you provide more information about your concern so we can help you? We appreciate your feedback and will take it into account.

    Thanks,

    Adobe Acrobat Sign Team

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