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Acrobat Web

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476 results found

  1. the e-sign feature is a complete failure.
    I tried several times to correct the same error, saved to both adobe cloud, and computer, nothing ever changed, sending E-sign request to my contractor only results in a bunch of waste emails. It's a waste of time, and it makes people who use it doubt themselves.

    1 vote

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    Hello Ruiting,

    We understand you are encountering some trouble with Request e-signatures. We apologize for any inconvenience this may cause. Could you provide more details about this issue?

    Thanks, 

    Sign in Acrobat Web Team


  2. Seria interessante se houvesse a possibilidade de enviar o link de assinatura por WhatsApp

    1 vote

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    Hello,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  3. Screen keeps loading and will not allow me to use the forms.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Kevin,

    We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example if it happens with a specific document or the steps that you do or anything that you think might be helpful to us.

    Thanks,

    Sign in Acrobat Web Team

  4. There is a glitch in Adobe sign. Approvers are able to hit start and it activates the click to approve button without initialing the document.

    1 vote

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    Hi Alex Ramirez,

    Thanks for asking and give as the opportunity to help you. The Approver would be able to "Approve" the document when all the required fields are filled, if there's no required field, the user can click to approve without filling any field. To make a field required, after adding the field to the document, there's two ways to find the "required" checkbox, one is by double clicking on the desired field, on left hand panel the option would be available. The other way is by using left click over the field, this would display a context menu, which has the option.

    If you have any other doubt, we will be happy to resolve it. 

    Thanks,

    Sign in Acrobat Web Team

  5. Normally, when I start typing out the recipient a list of contact suggestions come up. This is no longer the case, and it's inconvenient.

    1 vote

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    Hi Lisa,

    We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. Flattered as I am by the 4 welcome emails, I struggled to complete a form using the software. I could not get it to put characters (text and ticks) in the centre of the boxes and had to move them around like that old gameshow with Bob Monkhouse, and even then they wouldnt stay exactly where i put them. when checking the document I had to change a couple of entries and that wasnt easy either because just clicking on the box wasnt accurate enough and I created extra boxes that I then had to delete. It took me more…

    2 votes

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    Hello Doug,

    We are sorry you are experiencing trouble with the new feature. You can go back to the legacy version of the software by unchecking the option "Use the latest version of Request e-signatures" in your Settings when you click on the User profile picture (Right upper corner).

    Also, as for the centered character in the boxes, you can do that trick by double-clicking a text box and under Text format (Please see attached) select the second option.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. 1 vote

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    Hello Ronda,

    We are sorry you are experiencing trouble with our product. We'd like to know what the issue is that that makes you want to cancel our services. We are always happy to help!

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  8. limiting the errors, you guy had a glitch which deleted much of my work

    1 vote

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  9. Stop it with making everything a cloud-based experience. It's lame and fails the user experience. It is not well-featured, and is not easy to use, and flat out doesn't work for saving files locally, for editing/fill&sign flow and ease of use, nor exporting PDFs. Get rid of the cloud **** and bring back a real app on a real hard drive. Your old app for acrobat pro was just fine. Then you had to make it "all online" and break it. I cannot even download PDF files anymore, the button doesn't work for "download".

    2 votes

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    Hi Jordan,

    We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to send us the document you are having issues with? And if possible, please tell us the steps you take to download a file.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. Everytime I send out an e signature request I get an email saying document was undeliverable, then a few minutes later I get an email confirming document has gone out for delivery. Please find attached screenshot of undeliverable msg.

    2 votes

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    Hi Sandra,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. Whatever you recently done, it sucks. All my form fields are not signature fields and I cannot get it corrected as of yet. I HATE IT.

    1 vote

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    Hello Tammy,

    We are sorry you are having trouble with this feature. To fix this, please check the settings under your user profile and look if in E-signing settings the checkbox for Disable form field detection is check. If it is check, please disable it and save your changes. This should fix your issue. In case this doesn't help you please reach out to us again.

    Thanks,

    Sign in Acrobat Web Team

  12. I love the e-sign application but I do not like how it automatically sends the person a reminder every week. I often forget to change the drop down menu when sending the document. Is there a way to change settings so the default is set to "none" for reminders?

    1 vote

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    Hello Laura,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  13. Keeps crashing when placing in Checkboxes and trying to duplicate these.

    1 vote

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    Hi Chris,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. Your adobe Signs app is not working again. When you login it takes you to the main adobe online page. This has happened before.

    1 vote

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    Hello Paige,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. We were unable to create your agreement Quote QU4040HMCCoffeemug (1) (5) because we had a problem processing your document Quote QU4040HMCCoffeemug (1) (5).

    This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

    1 vote

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  16. Hei,
    olen lähettänyt verkkolomakkeita allekirjoitettavaksi. Lomakkeet lähtevät minulta, mutta eivät tule takaisin: jukka.saikkonen@autotallit.fi?

    1 vote

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    Hello Jukka,

    We are sorry you are experiencing trouble with this feature.

    Please check your email's spam folder to verify the agreements are not being sent  there by mistake.

    If you are not able to find them, please check an already sent agreement in the Acrobat web page, to verify if it has already been signed or not, because an email is sent to the sender only when the document has been signed by any recipient, and when it's fully completed too.

    You can visualize this, following the next instructions:

    1. On the Main page click the "Documents" tab on the top left corner
    2. Click "In progress" under Agreements
    3. Find the agreement you want to do a follow up on, and click on it
    4. On the right hand panel that pops up, scroll all the way down
    5. You will find the "Recipients" section
    6. An email should've been sent to you if…
  17. my Adobe reader is saying that it wont open and some features wont work. It wont open my file at all. if it does it says its blank.

    1 vote

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    Hello Ronda,

    We are sorry you are experiencing trouble with this feature. Could you please send us the document you are trying to open? And we will try and replicate this issue to do a further inspection on the matter.

    Thanks,

    Sign in Acrobat Web Team

  18. J'ai une enorme croix à la place de ma signature dont je n'arrive pas à me débarasser

    1 vote

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    Hello Florian,

    We are sorry you are experiencing trouble with this feature. 

    Would you be so kind to explain the issue you are facing a little bit deeper? That'd be really helpful for us to have a better understanding of the problem. 

    Also, it'd be great if you could provide the document as well.

    Thanks,

    Sign in Acrobat Web Team

  19. Something is wrong with the Adobe Sign app. It hasn't worked for a few weeks. I was hoping yall would figure it out.

    It's formated weird and I can not send documents out.

    Please help.

    1 vote

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    Hi Aussie Pet Mobile River Oaks, 

    We're sorry to hear that you're having issues with the app, could you bring us a little more details? It was on desktop or web? It was with a specific file?

    We will triage your issue and do our best to resolve it. Thanks for letting us know, and feel free to bring any issue or doubt.

    Best regards,

    Sign in Acrobat Web Team

  20. Please add (as soon as possible) the ability to copy email addresses into the e-signature list. Currently you can only type a person's email, which is a major oversight. Emails can be complicated and a single typo will result in the person not receiving the form for e-signature.

    1 vote

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    Hi Will Snyder, 

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Best regards,

    Sign in Acrobat Web Team

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