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Acrobat Web

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521 results found

  1. Button hidden when trying to sign document.

    The language overlay at the bottom of the document is blocking the button that needs to be pressed in order to submit a signed document.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello,

    We are sorry you are having trouble with this feature. Could you provide a screenshot of the issue so we can understand it better?

    Thanks,

    Sign in Acrobat Web Team

  2. The new format/visual that comes up when clicking "USE TEMPLATE" is cluttered and messy. The old format was much cleaner when dropping in text fields on a form template before sending out for signature. It was a much better format when the customer email info and email message was shown in the second screen/page before sending. With those two separate pages now being combined in the left side menu bar, it clutters the process and makes it more time consuming -- runs much slower than ever.

    1 vote

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    Hi Scott,

    We are sorry you are experiencing trouble with the new feature. We know you will like this new format since it makes things a lot easier! Please consider on giving it another try!

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  3. Hola, por política hemos hecho firmar más de 100 documentos y necesitamos descargarlos para guardarlos con su informe de auditoria. ¿Donde esta la opción para descargar todos los documentos firmados + informe auditoria?. Gracias

    1 vote

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    Hello Inma Soriano,

    To download any amount of signed agreements please follow the next steps:

    1. Click the "Documents" tab at the top left of the home page
    2. Scroll down on the left hand panel until you see "Agreements" and under it click the "Completed" option
    3. There, all the finished agreements will be displayed, and you will find the "Download PDF" and "Download Audit Report" options on the right hand panel when you select any agreement.

    Please let us know if this information was helpful!

    Thanks,

    Sign in Acrobat Web Team

  4. Guten Tag,

    trotz Adobe Pro ist die Seitenzahl bei E-Signaturen anfordern auf 25 begrenzt.

    Siehe Anhang

    1 vote

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    Hello Janik,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, is it possible for you to share the file you are having issue with? So we can fully identify what the issue with the file is?

    Thanks,

    Sign in Acrobat Web Team

  5. No funciona la firma electronica, me puedes ayudar, no carga el documento, contesta incompatible con firma electrónica.
    Gracias
    Magdalena

    1 vote

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    Hello Gonzalo,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And what are the steps that been causing you the issue?

    Thanks,

    Sign in Acrobat Web Team

  6. No idea. But when I sometimes save everything and come back, some parts of the document just disappear.

    1 vote

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    Hello Mykyta,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And what are the steps that been causing you the issue?

    Thanks,

    Sign in Acrobat Web Team

  7. Hello! The ability to rename batch submissions has disappeared. Now they are all under the same name "Binder". It is impossible to distinguish documents when there are many of them.

    1 vote

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    Hello Julia,

    You can change the name of the agreement in Review and Send modal, before you sent it out (see image). Please let us know if this resolve your question and if you have any other query.

    Thanks,

    Sign in Acrobat Web Team

  8. Where are the files I sent for signature? Where are the files that haven't been signed? Why do all my documents have the same name? At least DOCUSIGN would put the email address and customer name in the Document Name! This is not very customer friendly!

    1 vote

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    Hello Brandon,

    You can find all your files in the "Documents" tab at the top of the page, then you can select the type of document you need to look for on the left hand panel. E.g. Clicking "In progress" under "Agreements" will display all the sent documents waiting for signatures.

    Please let us know if this information was helpful!

    Thanks,

    Sign in Acrobat Web Team

  9. 1 vote

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    Hello Andrea,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, could you help us providing more details, to troubleshoot this issue.

    Thank you for your patience,

    Sign in Acrobat Web Team

  10. Extremely unfriendly software. I've always used DocuSign to sign documents and my experience has been seamless. Wasted so much time trying to e-sign with Adobe and still not able to.

    1 vote

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    Hello,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues , please let us know so we can help troubleshoot and provide any possible solutions.

    Thank you for your patience as we triage this issue.

    Sign in Acrobat Web Team

  11. your e-sign is so sketchy. people have an amazingly difficult time finishing these documents we send. either they can't finalize because they've finished all the fields, and adobe doesn't recognize that they have, or they don't finish.
    What we desperately need is for adobe to allow us to see the progress. This is a basic feature implemented by other e-sign products like dochub for instance.
    If we had ability to download 98% completed document, we could work with it. not seeing any progress until your broke finalization process is a deal breaker

    1 vote

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    Hello,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues where completed fields aren't being recognized, please let us know so we can help troubleshoot and provide any possible solutions.

    Thank you for your patience as we triage this issue.

    Sign in Acrobat Web Team

  12. is there a way to download all completed agreements in adobe pdf

    1 vote

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    Hi,

    The application doesn't currently support this feature. However, we are always looking for ways to improve our product and will definitely consider your request for future updates.

    Sign in Acrobat Web Team

  13. Hi,
    I'm getting Something went wrong errors when trying to finalise agreements for e-signing. Please investigate.

    2 votes

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    Hi,

    We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem with or any other information that you consider important?

    Thanks,

    Sign in Acrobat Web Team

  14. Application is ok, but it has trouble with textboxes containing characters such as č, ć or š. Textboxes containing such characters disappear when document is exported to pdf.

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Please bear with us until we find a solution to this issue.

    We appreciate your support!

    Thank you,

    Sign in Acrobat Web Team

  15. When trying to add multiple recipients to sign a document, the page becomes unresponsive.

    1 vote

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    Hi,

    We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem.

    Thanks,

    Sign in Acrobat Web Team

  16. Documento solo lectura como firmar

    1 vote

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    Hello,

    We don't support signatures with only read mode activated, this is an intended behavior since the preference of that document were set like that unfortunately you will not be able to sign it. If you have any more doubts please reach out.

    Thanks,

    Sign in Acrobat Web Team

  17. i can not sign (e-sign) on my pdf file

    1 vote

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    Hello Michael,

    We are sorry you are having trouble with this feature, could you provide more information about this issue?

    • Is it only with that specific file? Could you provide it?
    • What steps do you use before encountering this issue?
    • Do you see any error or dialog on the screen when this issue happens?

    Thanks,

    Sign in Acrobat Web Team

  18. 192.168.205.18/prepay/view

    1 vote

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  19. I do not want to buy new products or services, I do not want to be jerked around trying to access the product I have a license to, I do not want to have to hunt for access to the product I have a license to, I want to be placed directly on a screen where I can select from the products I have a license to, and I want to be able to access it with one click. quit trying to sell me stuff, give me immediate access to Adobe sign so I can get documents out ASAP without…

    1 vote

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    Hi Nicholas,

    We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible send us a screen shot to understand this behavior better? And we will gladly work on it as soon as possible.

    Thanks,

    Sign in Acrobat Web Team

  20. I have set a password for the web form that needs to be signed. However, when I use the links provided in the "Share the URL" section, I can access the web form from a different browser or in incognito mode without needing the password, even when I'm logged out.

    On the other hand, when I try to access the form from the dashboard while logged in, it prompts me for the password. I believe this behavior should be reversed.

    1 vote

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    Hello 誠司 伊藤,

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    As for the behavior, this is expected since a web form is a type of document that is intended to be available for anyone with access to the URL, and the password set in the compose page should be to keep the information secure only for the account owner. We can see this step as another security gate.

    You can always use the tool Request e-Signatures and add a password for the participants.

    Please let us know if this information is helpful for you.

    Thanks,

    Sign in Acrobat Web Team

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