Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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sign page not working at all
When I currently go to sign the document, the window freezes, the page doesn't load and nothing happens. Extremely frustrating.
2 votes -
Loading takes FOREVER! C'mon!
This takes FOREVER to load. Frustrating to say the least.
2 votesHi Mark,
Thank you for your feedback. Are you still facing the issue? If so, would you please try other browsers and see if issue is reproducible and let us know?
—Robert -
Corrupt format on expory
When converting this file to word and excel it produces a file in an unusable format. I really need to create a fill in file that can be filled in every day, I need help.
2 votesHi Eula,
Thank you for your feedback. Can you share a little bit more information about the issue you’re running in to? What file are you trying to convert?
Thanks,
Robert -
DC storage seems incomplete/non-obvious
For some reason, the documents I send for signature using documentcloud.adobe.com don't ever show up in my "Your Documents" folder - either before or after they are signed. Since I have to upload them from Acrobat DC in order to send them for signature, why don't they automatically appear in the Document Cloud "Your Documents" section?
1 vote -
autofill sucks
Stop autofilling textboxes everytime we click enter while typing. I will type a whole paragraph and because your program does not automatically adjust the text to fit the page, I have to click enter to type on the next line. when I do that my entire paragraph is deleted and replaced with a random sentence I wrote on a previous PDF I filled out months ago.
1 vote -
Problem with multiple options where only one is required, but can't mark the section required
I love Adobe Sign, but I have a big issue I have run into lately: when I send a document for signature, sometimes there are sections with several options to initial or fill out -- the signer may only need to initial in one place, or they might initial all available choices. Because of this unknown factor, I can't mark any of these items as "required" -- the problem with this is, the signing wizard skips over non-required items and most people do not take the time to scroll carefully through, they just follow the wizard. It is absolutely vital…
1 vote -
Cookie notice is covering the sign-button
Hi, I have some feedback regarding Adobe Sign. It is a great product that almost makes signing, and getting signature on, documents super easy.
The 'almost' is added because your cookie notice is placed over the "click to sign"-button. This leads to people thinking they are done with the process after they have added their signature - with no possibility to know that there is a "click to sign"-button at the end completing the process.
The button is already placed out of sight, making it hard to find, but with the cookie notice over it is impossible.
1 vote -
Need Easy Way to Delete a Document from Adobe Document Cloud
I inadvertently sent a document out for signature to the wrong e-mail address. I had to contact support to find out how to delete it because going to my account Preferences -> Privacy page is NOT intuitive.
I should have been able to select the document in my document list and there should have been a DELETE option.
1 vote -
good
notting
1 vote -
NSign not available
More than 50% of the time I am receiving messages that Adobe Sign is not available. Which is not only frustrating it makes the product unusable, unreliable and possibly unsecure. What am I paying for?
1 vote -
Fill and Sign badly broken.
Acrobat Reader is terrible. Every second feature is badly broken.
I'm paying for it and all I want to do is download the PDF from the website below, fill it out, and send it off for signatures.
I've spent the last three hours trying to work around your completely useless software. It's a joke how terrible the errors messages are. "Unsupported file" (yet I can fill it out no problem), "can't export because the file is password protected" (it's not).
Not sure if anyone will read this but if you do, please rethink your entire strategy. Invest whatever you got…
1 vote -
Fill and sign feature is broken..
FIll and sign feature completely broken on both Chrome and desktop.
1 vote -
Increase Adobe Sign user adoption with Game Mechanics
The below is specific to Adobe Sign
I've been using the product for a while and what I've noticed is the signatories are at times not very responsive. This is clearly not product deficiency, however, I believe if Adobe Sign incorporated elements of game mechanics the response times and user adoption will grow tremendously
game mechanics concepts like a leader border [most documents signed], reward badges and comparative ratings [completion speed]
and have these visible to all within the organisation or community.
1 vote -
license error
I own an enterprise license for Adobe Sign and no matter what my IT staff does its still disabled on desktop, browser, and mobile
1 voteHi Kayla, Very sorry to hear that you are not able to use Adobe Sign. Would be nice if you can share more info (steps to reproduce) so we can try to reproduce the issue. Thank you, Robert
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google cookies
You have to fix the google chrome cookie issue! I have to keep clearing my cookies in order to use the adobe sign product but doing so also clears all my auto fill settings...
1 vote -
acrobat issues
Error: We cannot process this file because it is an unsupported format or is password protected.
why does this happen for a PDF I created myself
1 vote -
product sucks
why can't you have enough people in customer service get better service from an airline
1 vote -
product sucks
Getting lots of errors what is going on worked great for months now its a piece of ****
Request Entity Too Large
The requested resource
/api/rest/v6/agreements
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.
Apache Server at na2.documents.adobe.com Port 4431 vote -
1 vote
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1 vote
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