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Acrobat Web

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627 results found

  1. This newest update is HORRIBLE. The fields move all over the document after you fill it. It is not acceptable as it looks unprofessional.

    1 vote

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    Hello Mike,

    We are sorry you are having trouble with this feature. Could you provide the file that you used where you encounter this issue? and any other information that you might deem important for us to know.

    Thanks,

    Sign in Acrobat Web Team

  2. Make it more like the desktop version. I can't see some completed fields on my document.

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    Hi Raymond,

    We are sorry you're having troubles with our updates, and we will look into this. If it's possible, could you please provide more details on the problems you're experiencing? For example how long have you been seeing this issue, the files you're using

    Best regards

    Sign in Acrobat Web Team

  3. Our business uses Adobe predominately for the e-signing feature. When we first purchased the service it was relatively easy to use, smooth and no major issues. In the past two months Adobe has updated the entire e-signing product at least four times, meaning buttons are changed around for no reason, it takes re-learning the service every time.

    It used to be almost instant to send to our clients, it now takes upwards of ten minutes. It's slow and clunky. Constantly freezing and restarting. It takes sometimes up to an hour to update, meaning we cannot use the service in that…

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    Hello Carli,

    We are sorry that you are having trouble with this new updates and appreciate your feedback. Can you provide more information about this issue? For example, the steps that you use and cause problems and any information that you deem important will be helpful for us.

    Thanks,

    Sign in Acrobat Web Team

  4. Advanced Field Actions like “Repeat field on all pages” are only available on the WEB VERSION of Adobe Sign. See attached.

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  5. The IRS requires that we password protect documents that are sent for signature. If this is no longer a feature that is going to be offered, please let us know as we will have to look for another company that can comply with this requirement.

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    Hi Kimberly,

    Thank you for letting us know your concern on this topic. However, current version of the app does support password protection for documents sent for signing.

    In a normal "Send for signature" workflow, user can add password verification for any recipient involved in the agreement by following next steps:

    1. Select the file which will be sent for signature and start "Request e-signatures" workflow as usual.
    2. Once in "Request e-signatures" view, add any fields required
    3. Click on "Review and Send"
    4. Once in the "Review and Send" view, on the right side, you will see the list of recipients and a three-dot button for each of them.
    5. Click the three-dot button and you will see the "Add password verification" option displayed
    6. If you click on it, an input field would appear, allowing you to add a password to that specific recipient.

    Please let us know if this information was useful…

  6. Please bring back the ability to retain individual documents with e-sign agreements

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    Hi Gayle,

    Thank you for your feedback, we really appreciate it. In order to provide you with valuable assistance, could you please give us more details on the feature that needs to be implemented? For example, how it used to work in previous versions.

    Best regards,

    Sign in Acrobat Web Team

  7. It would be awesome if we could send text for esigning

    1 vote

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  8. Dear Madam, Dear Sir,

    Please allow me to adapt my preferences in such a way so the metric system is standard and that the box "Recipients must sign in order" is always ticked. Other preferences like the choice of British English would be very much appreciated as well.

    Many thanks,

    Mark

    1 vote

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    Hello,

    We really appreciate your feedback and will consider it for future updates. Please let us know if there's anything else that we could improve.

    Thanks,

    Sign in Acrobat Team 

  9. In the web browser for Adobe Sign, I want to see my signature requests with a filter for what's completed and what's still outstanding, that way I can easily see where I need to set up reminders for signers.

    In Acrobat, or later in the web browser for Adobe Sign, I want to be able to edit my message to signers if I need to make a correction or add information.

    1 vote

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    Hello Chrysta,

    We appreciate your feedback and will consider it for future updates. Please let us know if there's anything else that we could improve.

    Thanks,

    Sign in Acrobat Web Team

  10. We need the ability to change the “reply to” or “send as” parameters for outgoing Adobe Sign agreements. Like many modern businesses, we have many separate shared mailboxes for each client or project. Users access those shared mailboxes to send and receive all communications. When sending agreements with Adobe Sign, customers receive our user email instead of the project email. As a result, customers will email the person who sent the agreement instead of the shared mailbox where communications should be sent. Ideally, this could be done on setup by requiring that “send as” is enabled only if a parameter…

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  11. We desperately need the ability to sort agreements into folders otherwise categorize agreement so that we can sort/filer by client, project, or other groupings. The current design with ZERO sorting strongly encourages us and other consumers to purchase DocuSign instead. In fact, MOST of my team has refused to switch to Adobe sign because DocuSign can organize agreements and Adobe Sign cannot. There is no good reason for them to switch.

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  12. エンタープライズアカウント?で「電子サインを依頼」をしても、永遠にアップロードが終わらず進めない。アプリでは、「電子サインを依頼」をクリックしても、反応がない

    1 vote

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    Hello,

    We looked into your account and this issue might be related to your account not being verify, could you please look for the verification email and verify it? Please let us know when you do it.

    Thanks,

    Sign in Acrobat Web Team

  13. Put it back to the way it was 6 months to a year ago. It's less user friendly & SLOW

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    Hi Rich Lewis,


    We're sorry to hear that you're having issues, could you provide us the steps that you used to reproduce this issues and document used? or any other information that could be relevant to solve this problem (ex. browser, version, etc.).


    Best regards, Sign in Acrobat Web team

  14. We have a lot of clients that sign the document but don't click on the final 'Click to Sign' button as it's not clearly visible. Usually it's right at the bottom of the page they are viewing and don't know they have to click this to finalise the document. We are then sending reminders to sign the document and they say they have already done it. Can the finalising of the document or acceptance of the terms and conditions be changed so it is easier for clients to know what to do to complete the signing.

    1 vote

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  15. I can't find an explanation on why some of my signed AdobeSign documents are returned with "null" in front of the client name. Please advise with a fix.

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    Hello Annette, 

    We're sorry to hear that you're having issues, could you provide us the steps that you used to reproduce this issues and document used? or any other information that could be relevant to solve this problem (ex. browser, version, etc.).


    Best regards, Sign in Acrobat Web team

  16. signature request documents showed up when I first loaded the page. They then disappeared and no longer show up before I did anything, and I can no longer see them unless I directly access them by the original URL sent to me. These should show up in my dashboard!

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    Hi,

    Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with E-Sign documents. For further investigate this issue, could you please provide more details? For example, the steps you followed when you faced this issue.

    If you have any further details or concerns, please feel free to share them. Your feedback helps us improve our service.


    Thanks,

    Sign In Acrobat Web Team

  17. 1 vote

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    Hi Rich,

    Thank you for your feedback regarding the performance. We understand your concerns about the impact of updates on the speed and stability of the application, especially in relation to web browsers like Google Chrome and Microsoft Edge.

    If you have specific issues or scenarios related to Google Chrome or Microsoft Edge where you've encountered problems, please feel free to share more details. 

    Thanks,

    Sign In Acrobat Web Team

  18. 1 vote

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    Hi Rich,

    Thank you for sharing your feedback with us. We're sorry to hear that you've had a less than satisfactory experience with our recent updates and have found our platform to be less user-friendly.

    If you have specific performance-related issues you'd like to discuss, please don't hesitate to provide more details. This will help us better understand and address your needs.

    Thanks,


    Sign In Acrobat Web Team

  19. When sending multiple files, it is hard to sign them on the cellphone. The autofill option always makes it difficult and messes up all documents.
    Not every person is that good with devices, so for them to deactivate this option is difficult.
    It would be nice for Adobe to ignore this feature on devices such as cell phones, laptops and tablets.

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    Hi,


    We really appreciate your feedback and understand the importance of user-friendly experiences, so your insights are invaluable in helping us improve our service.We take your suggestions seriously and will work on this for future updates.

    Thank you for your patience and for being part of the Adobe community. Your feedback helps us make our platform even better.


    Thanks,

    Sign in Acrobat Web Team

    1. This template contract doesn't work anymore after some update you rolled out. When I press E-Sign, nothing happens. I have sent this template many times before without issues.

    2. I don't see any of the fields I had prepared.

    3. Some pages are squashed and stretched and look ugly now.

    Please help ASAP.

    1 vote

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    Hi,

    We are sorry you are having trouble with our latest updates and appreciate your feedback. For further investigate this issue, it will be helpful if you could provide the specific E-Sign template you are having issues with. Also, could you provide us with some information about the issues you're experiencing? For example the steps you do and any other information that you might consider important.


    Thanks,

    Sign in Acrobat Web Team

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