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Acrobat Web

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626 results found

  1. Your software has been incredibly buggy. It's giving me errors constantly. Also, the new signtaure flow makes no sense. Some documents have the new UX and some have the old. The new is confusing, and the flow is stupid. Why on earth do you enter the email addresses on the left? And why is the field to update the email subject now hidden way down at the bottom? It just sucks and I'm leaving after nearly a decade. You guys really need to get it together.

    1 vote

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    Hi Mathew,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  2. to be able to see which signature block is assigned to whom

    1 vote

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    Hello Cassandra,

    You can distinguish them by looking the color of the field and to know which color is for each recipient you can look at the left panel and select the recipient and it will change the color of the fields in the left panel (see image). Please let us know if you have more questions.

    Thanks,

    Sign in Acrobat Web Team

  3. 1 vote

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    Hello Christine,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And how often does the date requirement happen?

    Thanks,

    Sign in Acrobat Web Team

  4. This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.

    1 vote

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    Hello Alexei,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    Please bear with us while we triage your issue and gather more information to understand the problem better.

    Meanwhile, you can switch to earlier version by following the steps below, 

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    Thanks,

    Sign in Acrobat Web Team

  5. Request e-signatures not working

    1 vote

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    Hi Maya,

    We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.

    Thanks,

    Sign in Acrobat Web Team

  6. 1 vote

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    Hi Maya,

    We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.

    Thanks,

    Sign in Acrobat Web Team

  7. I just spent 30 minutes manually typing emails into the bulk send screen only to have an error wipe out all of my work. Is there some reason you can't save a DRAFT of our work so I don't have to start from scratch?

    Docusign does this.

    Is there no way to upload a list of recipients instead of having to manually type them in?

    Docusign does this.

    1 vote

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    Hello Jerry,

    We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example what was the error? Is this a recurrent issue? If so could you provide steps to reproduce it?

    Also, you can copy and paste the list of emails directly without needing to type everything.

    Sign in Acrobat Web Team

  8. There used to be a feature that after you sign a document sent via email from another entity, I would get the option to download the document I just signed. However I no longer get this option and now I cannot access the document after I have signed it. Please bring back the option to download a copy of the signed document!

    1 vote

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    Hello Megan,

    We are sorry you are having trouble with this feature. Please try following this steps:

    1. Login into Acrobat Web
    2. On the top bar, select Documents, should be to the right side of Home
    3. In Documents, scroll down the left panel until the end
    4. In Agreement section, click Completed
    5. Search in the list for the document you wish to download and click on it
    6. A panel should open in the right with the thumbnail of the document and details
    7. In Action section click Download PDF

    With this you should be able to download the agreement you want.

    If the agreement is not in this section, there's a possibility that the agreement has not been completed by all the parties or is missing your signature. You can search for it in the left panel either in In progress section or Waiting for you.

    Please let us know if this resolves…

  9. Changing the date formatting on signed documents would be helpful - I've had to redo multiple signature documents just because the date was formatted incorrectly after the client signed.

    1 vote

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    Hello,

    This behavior is by design and can't be change since once the document is signed it changes to read-only, this to ensure the integrity of the agreement.

    If you have any other feedback, please let us know.

    Thanks,

    Sign in Acrobat Web

  10. My documents are not being received by my clients for signature when multiple people must sign

    1 vote

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    Hi Danielle,

    We are sorry you are experiencing trouble with our feature. We are triaging your issue and are gathering more information to understand the problem better. 

    Please bear with us while we resolve this problem.

    Thanks,

    Sign in Acrobat Web Team

  11. Have the Set Reminder Option when sending for e-sign at the first pop up window. (Other than having to go to "More Options" to choose from. Or an option to turn on/off this feature as a default.

    1 vote

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    Hello Tan Si Yin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  12. Is it possible to change the verbiage in the blue button at the bottom of the document that pops up to complete the process that states CLICK AND SIGN? It appears to be duplicative as the signature portion prior states the same thing. Please consider something like COMPLETE or SUBMIT. Thank you.

    1 vote

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    Hi Matt,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  13. Hello, the "Manage" tab in adobe sign is blank and not showing any of the signed documents or documents in process when I have been copied in the Send field. Any idea how to resolve?

    1 vote

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    Hello Julia,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Can you please tell us if this issue still happening?

    If yes, please bear with us to have this fixed!

    Thank you,

    Sign in Acrobat Web Team

  14. The new Request e-signatures function is hard to select the sign order. please fix this issue.

    1 vote

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    Hi Opas,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    Please follow these steps to be able to add Sign in Order to your recipients:

    1. With your document opened in Request Signature click the "+" button on the Left Hand Panel under "ADD RECIPIENTS"
    2. Select a recipients or yourself
    3. Activate the option "Recipients must complete in order"
    4. Hover over your mouse to any recipient
    5. Click the "..." button that appears
    6. In the "Recipient details" windows that just pop up, go all the way to the last option called "Order"
    7. Click it and select the position you want the recipient to be in
    8. Do this process for any other recipient

    Please see the attached video as a reference.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. After I upload the file it starts to prepare for signature; I see the document appear for a second, and then says something went wrong and goes back to the file upload. I don't want to send the doc here as it is sensitive and I don't need all of help desk having access.

    2 votes

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    Hi Eric,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this? For example, if this only happens with a specific file and the steps you do to reproduce this issue.

    Thanks,

    Sign in Acrobat Web Team

  16. Request e-signatures - Add Recipients - Email address error

    Unable to paste email addresses into email field in Add Recipients section. I receive error messages that say invalid address. If I type an email address into the email field, it works fine. Copy and paste address - receive error...

    Thanks,
    Bryan

    1 vote

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    Hello Bryan,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  17. The title field on ESign does not give you the option to make it a required field. Can this be fixed?

    1 vote

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    Hello,

    We are sorry you are experiencing trouble with this feature and the inconveniences this could cause you.

    However, it's important to mention that, despite the fact that this field can't be set as required directly from authoring, once the file is sent for signature the Title field is set as required. Please, let us know if this information was useful to you or if there's anything else we could assist you with.

    Thanks,

    Sign in Acrobat Web Team

  18. One two occasions now the Adobe E-Sign did not pick up on required initials. At first I thought it was my error and redid the document. I received back initials from Recipient #1 but not #2 and if you look at the document, it does not appear that the initials were requested. I was extremely careful the second time I sent it out.

    I will use a different platform but would like to know how to avoid this in the future.

    Thank you
    Colleen Williams

    1 vote

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    Hello Collen,


    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  19. Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.

    I have used different documents. I have tried to make a template.
    I have tried to use a PDF and Word document.

    I am very disappointed -- how can I rely on AdobeSign for time sensitive items?

    2 votes

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    Hi Tj Gentle,

    We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.

    Thanks,

    Sign in Acrobat Web Team

  20. We have typed a number of incorrect email addresses when doing request for e-signatures.
    How do we delete the wrong address permanently
    It always shows up when typing name

    1 vote

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    Hello Cementation,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks!

    Sign in Acrobat Web Team

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