657 results found
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Signature drawing field - especially for witnesses to sign a doc that they are not assigned to
Please add a drawing signature field for witnesses to sign documents when they are with the person signing a contract.
1 voteHi Alexcia,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Placeholders in document not visible
Placeholders in documents for signing not visible.
When I send a document for e-signature, and I refer to it before it has been signed, the document does not show the placeholders for the signatures and other fields (eg. name, date, company etc) that I have placed in the document.
Docusign can do this, why is this not available here?1 voteHello Ee San Lim,
Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Toggle default save signed document history
We should be able to choose the Default action (Toggle) if we want to-be-signed documents to autosave to Adobe account and/or choose on demand for any particular document. Currently, everyone using that Adobe account has access to any files ever sent/received to-be-signed over however many past years. That may include documents with confidential information. Potentially confidential files from past employees/employers, past students/teachers, past friends/family to whoever currently has access to the Adobe account.
1 voteHello Joel,
Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.
As a workaround you can always use the "Send in Bulk" tool, which does have a password protection, just follow the next steps, and also check the video attached:
- Use any entry point named "Send in Bulk" and add the desired file to be sent
- Add the required recipients
- Add an access password under "Agreement settings"
- Modify the document with as many fields as needed
- Send the agreement
This way, in your account, your document is protected from anyone who does not have the password.
Sign in Acrobat Web Team
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Acrobat Sign Bug: Cannot finishing signing.
The Acrobat E-Sign has a bug that for some people after they finished signing and hit submit, it will bring them back to the beginning and render the whole document unsigned. People have tried multiple browser, this bug happens to some but not to others.
1 voteHello Hanqin,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it?
- How often do you face this issue?
- Do you get any error?
- Does it happened with a particular type of file or a specific file?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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1 vote
Hello Dieumb,
Thank you for reaching out, could you please explain further your issue?
Sign in Acrobat Web Team
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Buggy Acrobat Sign using templates
Your Adobe sign software is super buggy.
I cannot save a local copy of the file I just opened.
When I change the name from template to proper document name, it does not save and reverts to the old template name.
The template date format was set to be YYYY-MM-DD, yet when I first open it, it reverts to American format, and I have to correct it again each time.1 voteHi,
We are sorry you're experiencing issues with the app. We are triaging your issue and are gathering more information to understand the problem better, but any additional information (e.g files used) you could provide will help us find a solution as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Resending the Signed AdobeSign
If a signer signs the document with the wrong name, it would be great to have a feature where we can resend the same AdobeSign as a fresh AdobeSign without having to replace all signature boxes.
1 voteHello Danielle,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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add viewers to e-sign documents
we really need an option to add a viewer to a document after sending it out for e-signatures.
1 voteHello Wendi,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Requesting E-signature process
The new way of processing Requesting E-Signatures is honestly terrible. I am not sure why the beginning of the process was changed whenever you upload the files, another screen would prompt with adding recipients, then adding your message to go along with the document. It takes way longer now when doing mass requests. Please revert back to the previous process.
2 votesHello Chase,
We are sorry you are having trouble with this new change, we appreciate your feedback and will considerate for future updates.
Thanks,
Sign in Acrobat Web
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what is wrong with you?
How could anyone at your company possibly think the new Adobe Sign interface is better? Do you not have eyes and brains? Dear god. you had something that worked and was well regarded - the new system is complete trash.
1 voteHello Duncan,
We are sorry you are experiencing trouble with this feature. We are always looking for new ways to improve our products, we apologize for any inconvenience this may cause. What is the feature that is not working as you expect it?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Slow
This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.
1 voteHello Alexei,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please bear with us while we triage your issue and gather more information to understand the problem better.
Meanwhile, you can switch to earlier version by following the steps below,
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
Thanks,
Sign in Acrobat Web Team
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Reword for 'Click to Sign' option
In the last week I have sent approx 80 agreements for e-sign. Around 20% of people contacted me with the same issue. After they had signed an option appears to click 'Finish'. Once clicking 'Finish' the next option appears that reads 'Click to Sign' this was confusing to them as they had already signed. As a result they would not click and just left the screen believing they had "finished" Please consider rewording this step to 'Click to approve' or 'Click to finalise'
1 voteHi Jade,
Thank you for your feedback regarding the 'Click to Sign' option. We understand how this phrasing could cause confusion, especially after completing the signing process.
We will consider rewording this step to make it more intuitive.
We appreciate you bringing this to our attention and will prioritize this improvement to ensure a smoother experience for all users.
Thanks,
Sign in Acrobat Web Team
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E-Signature not working
Requesting E-Signatures is not working.
Error message: auth.services.adobe.com refused to connect.1 voteHello Kimberly,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information of what you are seeing? Any screenshots or steps of how you trigger this issue will be really helpful for us.
Thanks,
Sign in Acrobat Web Team
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Acrobat Agreements Page Needs Work
Why is the agreements page so vague and confusing? The only status updates I see is if an agreement has been opened - shouldn't there be a display that indicates that the agreement has been signed (or at least what stage it's in)? And why does the app create a "legacy" version of the document?
Also, I'm seeing agreements from last year that are now mixed in with more recent agreements (so I'll be scrolling and see 2024 2024 2024 2023 2023 2024 2024. Why is that?
1 voteHello!
Thank you for your feedback. Make sure you are under All agreements in Documents page, here you can see the status of your agreement, the date that was modified which you can click to sort them how you want. As seen in the attached screenshot.
Another point you mention is the existent of legacy agreements, this shows when the agreements was made in the legacy version of Request Signature, if you use templates with unsupported features in the new version it will create them in the old one.
Please let us know if you have any other question and feedback.
Thanks,
Sign in Acrobat Web Team
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Nome do arquivo
Mesmo editando o nome do arquivo, quando o envio é feito as solicitações de assinatura chegam com o nome ''binder'', isso atrapalha na organização.
Poderiam verificar ?
1 voteHello,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Allow me to title my own documents - dont label them all 'binder'
You seem to have made chages to the way Adobe works in a browser when I try to combine files to send for signature - I rename the combined file but it still sends them with the title 'binder' which is incredibly unhelpful.
Please could you revert back to the old system until you resolve this blip.
1 voteHello Angela,
We are sorry to hear you are experiencing problems with the eSign feature. We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we can find the cause for the name not to be saved correctly.
In the meantime, could you give us more information regarding this issue? Does this happen when you select only one document also? Is this issue consistent on your end?
Thanks,
Sign in Acrobat Web Team
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Request E-signatures no longer enabled in normal feature
It looks like you have removed the ability to send out for signatures in the same project that gets combined and edited. I now have to save the document and then go into the Request E-signatures. This is an awful change that has ruined my morning and frustrated numerous people. Please change it back.
1 voteHello Kane,
We are sorry you are experiencing trouble with this feature. We are always looking for new ways to improve our products, and in this case you will find the "Invite to e-sign" button in the "E-sign" tab on the left hand panel after you finish combining and editing your documents.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Please allow to edit the file name in request e-signatures or move the message section higher
On the Request e-signatures - you moved the message to the bottom and it no longer takes the first file name and instead uses a generic "binder" as the title. With this hidden - it is so easy to accidentally send without changing the name. There should be an option to change the file name instead of having to cancel and reset up. I do not care for the new presentation.
1 voteHi Ginette Hartman,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thank you!
Sign in Acrobat Web Team
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e signature
when creating e signature document why have extra page
1 voteHi Marcel,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you help us by giving more details about the issue?
Thanks,
Sign in Acrobat Web Team
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Make E-sign more user friendly
What is being done to make e-sign more user friendly? I have had two customers within the past week who thought they signed a doc I sent, but I never received the signed version. Please work on making this more user-friendly, since it's a big time suck having to walk people through the process
2 votesHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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