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Acrobat Web

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517 results found

  1. The issue - signatures
    The receiver are forced to sign the extra areas which the sender did not require to sign, it did not happen before until around two weeks ago, what we can do to fix the issue, otherwise the receiver need to sign more signatures than required

    1 vote

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    Hi Jimmy HE,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. Why can't I selected multiple e-sign templates to be sent for e-signatures. I can only select one.

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below, 

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. After sending an agreement for signing when I download the PDF the file is completely blank and when I download the original file any spaces in the file name come through as "%20"

    1 vote

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    Hi Cullan Fitzwater,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  4. Will you restore some of the functionality of the Legacy E-Sign in the new version? I want to be able to drop word docs in, have then all sent in one batch, and then separately download the files with their same names and not have them combined into one PDF. The new E-Sign seems to combine all the documents before having them signed.

    1 vote

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    Hi Joe Unger,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  5. The new version of Adobe Sign sucks. It crashes often and every time I try to change the signature field to a signature block including email it breaks and tells me retry over and over and over. It also doesn't remember the names of people.

    Please either change it back or test the software properly for bugs. This is using the web version.

    1 vote

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    Hi Cullan Fitzwater,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. The update that was rolled out in the 2nd week of January has completely ruined my experience with Adobe Sign. I previously was able to electronically sign documents using my identrust and then send them out to employees to sign. However, this new update requires me to flatten the document before it can be sent out, otherwise I receive an error message about an unsupported PDF. The update has made it much harder to send documents through Adobe Sign because now I have a completely new step to complete. Please look into this issue. I was transferred five times through…

    1 vote

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    Hi Ruben Hormostay,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. The new e-sign setup combines files first and places them into one file. With the old version, I could have four files signed at once, and then separately download them with their same names after. Can you please bring this back? Overall very displeased with the new E-Sign version and will be using the legacy version as long as its available.

    1 vote

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    Hi Joe,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  8. Your E-Sign is perfect. But the cost is too high. I need to sign about 5 documents per year and 150EUR for this is too much.

    1 vote

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  9. Hi there, since you updated we are not able to add more files to a document we are wanting e-signed. So, instead of sending one we are sending about 4. We dont want to have to add them to the document we are uploading, as then we just have to go through and put all the boxes in for signing.

    How can we add more files again?
    Thanks

    1 vote

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    Hi Brierley Hope,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  10. 1 vote

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    Hi Juzon Umemori,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. Constantly refreshing. Gives the "spinning wheel of death" to a whole new level of frustration.

    Also ridiculous that you can't edit forms after you begin the process.

    1 vote

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    Hi Brianna Tipping,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  12. These recent changes are too much.. One or two items ok but when the whole program has changed, It is awful!! There are functions that don't seem to work as they did before - we will have to look and assess if this even meets the needs for our business anymore the changes and usability is that drastic... This is a real concern

    1 vote

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    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  13. The new e-signature interface looks great, but I'm having trouble adjusting the signature request width to fit my needs. Currently, I'm reverting to the older layout.

    Could you share any workarounds or if there are plans for improvements in the future?

    Thank you!

    1 vote

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    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Currently, the app allows the user to resize E-Sign fields by dragging the right bottom corner of the field. Please let us know if you need assistance regarding this or any other issue.

    Thanks,

    Sign in Acrobat Web Team

  14. I can't seem to send documents for signature. This wasn't a problem before.

    1 vote

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    Hi Diana,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. The changes you made to AdobeSign are terrible. The previous version was user friendly and didn't need "improving"! Is there a way for me to revert back to the previous version?

    1 vote

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    Hi Cindy,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.  Select "Settings".
    3.  In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  16. Hello Support Team,

    Does the old version have a way to be reverted?

    With the latest version, we have encountered a problem.

    Regards,
    Stan

    1 vote

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    Hi Stanslaus,

    We are sorry you are experiencing trouble with the new feature. Could you please provide some information on the issue you're encountering with the app? It would be very helpful for us in order to triage your issue. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  17. Please remove automatic weekly signature reminders. I have been unable to find an option for this in settings or through the help portal. They started appearing unannounced last week, and I have to remove them manually from every document I send out.

    1 vote

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    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. However, it's important to mention that signing reminders can be removed at the third step of Request E-Signatures process by following this steps:

    1. Start Request E-Signatures workflow with the desired document
    2. Fill in recipient data and continue
    3. Click on "Review and Send" button from the left hand panel
    4. Click on "More Options" button
    5. Modify email reminder frequency (can be None)

    With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1. Click on your profile icon.
    2. Select "Settings".
    3. In "E-signing settings", uncheck the…

  18. hotkey for the signature selection rather than having to click on the pen icon each time

    1 vote

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  19. I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs. Second, the signature field is sometimes misplaced upon being received by the recipient. Third, the signature field has name and initial in its box that confuses the user when using it for the first time, suspecting whether once signed later on, recipient signature is going to appear with their name and initial or only the signature itself. Fourth, when using the update for the first time, I couldn't find the send button and…

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  20. the page is unresponsive when I use the web version to request e-signatures through adobe sign. I'm using a chrome browser on macOS

    1 vote

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    Hi Afolabi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

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