633 results found

1. New Acrobat Layout

   New Adobe Acrobat interface is bringing me to tears.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Kristine,

   We are sorry you are having trouble with the new experience. Could you provide more information about what is causing you issues? This will help us to improve your experience.

   Thanks,

   Sign in Acrobat Web

2. E-signature not working properly

   When using a fillable form and requesting an e-signature with the new update, it removes some of my fillable boxes and when it gets sent out it is sent out in a different format then what I had it in.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hi Rebekah,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

3. e-sign

   Bring back the old E-sign process. This is awful

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   Need Info  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Mr & Mrs Wilks

   We're sorry you're having this issue, we will take this under review.

   Can you help us providing more information that you found relevant? How long have you had this problem?

   Best regards,

   Sign in Acrobat Web Team

4. features are missing

   I use features from the classic version such as file attachment, that are not currently available on this version. On the new version we cannot cc a person until the end of the process, but on the classic version we can cc someone at the beginning. We lose the ability to cc someone immediately upon switching from the new to classic. Can the cc option be available to us at the beginning of the process on the new version?

   I'm also having issues with the signature lines getting moved to a different location on the form after it is signed by the other party. What is causing this?

   I use features from the classic version such as file attachment, that are not currently available on this version. On the new version we cannot cc a person until the end of the process, but on the classic version we can cc someone at the beginning. We lose the ability to cc someone immediately upon switching from the new to classic. Can the cc option be available to us at the beginning of the process on the new version?

   I'm also having issues with the signature lines getting moved to a different location on the form after it is signed… more

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hi Kathy,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Thanks,

   Sign in Acrobat Web Team

5. Everything regressed

   This version of Adobe E-Sign sucks. How do I go back to the old version where things just worked?

   Adobe now balloons up files and then limits the amount for Adobe E-sign. It used to just work. I would question anyone's sanity if they recommended this iteration of Adobe.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello James,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

6. Product is Frustrating

   I use this tool to create and edit PDFs and collect e-signatures using "Create Web Form" and "Request E-Signatures." Adobe seems to get more complicated and more difficult to use. A few specific complaints:
   (1) stop with all the interruptions about your new features. I don't want to take tours and learn about new features. I don’t need to learn how to edit a PDF. I don’t want to watch videos about Adobe. I have work to do and you're getting in my way.
   (2) I pay for this, it's buggy, it crashes. I just had to uninstall and re-install because Adobe wouldn't open a PDF, in fact Adobe wouldn't open at all. This happens too often.
   (3) I don't want AI assistant, stop trying to force it down my throat.
   (4) you recently changed the e-sign with password process, It was a pain ********** to learn the new process. Why do you change basic features so dramatically?
   (5) PW doesn’t even work right! Using "Create Web Form" there is a password option. But it never prompts the user to enter the password. In fact, the PDF is not PW protected at all!
   
   Get it sorted. I use this tool to be more productive, not frustrated!

   I use this tool to create and edit PDFs and collect e-signatures using "Create Web Form" and "Request E-Signatures." Adobe seems to get more complicated and more difficult to use. A few specific complaints:
   (1) stop with all the interruptions about your new features. I don't want to take tours and learn about new features. I don’t need to learn how to edit a PDF. I don’t want to watch videos about Adobe. I have work to do and you're getting in my way.
   (2) I pay for this, it's buggy, it crashes. I just had to uninstall and re-install… more

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hi Tim,

   We are sorry you are experiencing trouble with this feature and are triaging your issue and are gathering more information to understand the problem better. We appreciate your interest in helping us improve our product.

   Thanks,

   Sign in Acrobat Web Team

7. E-signature update is garbage

   I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

   The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with such extensive resources and a skilled team, this decline in quality is baffling and extremely disappointing.

   Such a regression in a key business tool is not only inconvenient but also impacts productivity. It raises serious questions about the decision-making and competencies of the team responsible for this update. In the competitive landscape of digital tools, maintaining and improving user efficiency should be a paramount concern.

   I strongly urge you to review this update and consider the real-world impact it has on your users. It is vital that future enhancements focus on actual improvements in performance, rather than superficial changes that hinder the user experience.

   I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

   The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with… more

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Brandon Rockhold,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

8. Making things slower/harder

   STOP CHANGING THINGS AND MAKING THEM WORSE

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Shayne Mace,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

9. Recipeints sign in order

   Under E-sign option, it would be good to have a popup to confirm if the a document needs to be signed by recipients in order. Recently we missed checking the option of recipients will sign in order and we had to cancel the agreement and send it again

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Harish Baskar,

   Thanks for your suggestion, we always take in consideration your comments, and we're glad that you let us know your thoughts about the web app.

   Again, thanks

   Sign in Acrobat Web Team

10. Constantly getting error messages all evening 2024-03-12

    What is wrong with this platform - all it does is give error messages 2024-03-12

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Alma,

    Thank for reaching out and apology for the trouble. Our team has fixed the issue and app should work fine. Please let us know if you still face any issues.

    Regards,

    Acrobat web team

11. Can't backspace or delete message body

    Hi - I've noticed that the "Backspace" key nor the "Delete" key are affective when attempting to edit the message box prior to sending a document for signature. Makes this theing a type-writer, effectively... Please look into this!

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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Drew Williams,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

12. Completed documents appearing in Waiting for you section

    There are signed documents that are appearing in the "Waiting for you section". They are completed and not in fact waiting for a signature. Please fix asap.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mincor Accounts,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

13. Signatures Not on Lines since Update

    Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kelly Simms,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

14. Issues with Adobe Sign platform - status not updating

    Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Tegan Findley,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

15. Updates are making the software almost unusable

    The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

    I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

    I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

    I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way through the web app. That is the first indication that things seem to be going backwards.

    Also, since I use a template that contains existing text boxes, signature fields and multiple radio options, I use the same template for multiple different products. I previously used the "Pre-fill" option to allow me to change the title of the document for each iteration but now that is no longer an option. The only way to continue using the template form and fill in the title as required is to add the title in the "Default Value" section of the text box. This is ridiculous.

    I am extremely concerned you are going to keep making "updates" and remove anything remotely good about this application.

    Maybe a bit of customer research would help you next time you decide to "update" things.

    There have been enough issues over the years that you have completely ignored, and now you have made things so much worse. Please consider your users a bit more.

    The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

    I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

    I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

    I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way… more

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    Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Clara,
    Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

    • Open a file with Request Signature
    • On Recipient modal: Allow sequential signing by checking the box,
    • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
    • Prepare document as usual.
    • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
    • Review & Send

    If this information wasn't helpful, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    If you have any further questions or concerns, please do not hesitate to contact us.

    
    

    Hi Clara,
    Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

    • Open a file with Request Signature
    • On Recipient modal: Allow sequential signing by checking the box,
    • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
    • Prepare document as usual.
    • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
    • Review & Send

    If this information wasn't helpful, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

    We are sorry you are… more

16. Problema na assinatura

    A assinatura esta saindo do lugar onde é colocado para assinar, por gentileza arrumem esse bug. Segue em anexo como esta ficando

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Recursos Humanos RH,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

17. Change signature date default

    I need a way to set the default of the date of signature to be the US version of (MM/DD/YYYY) and not the day, month year.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to change the default date format by adding a date field when using the Request e-signatures workflow, then double clicking the field and scrolling in the field properties panel and in the Date format drop down, selecting the desired format. This change will persist for future agreements.

    Please, feel free to contact us if you have any further question.

    Thanks,

    Sign in Acrobat Web Team

18. Please retain prefill stage for e-sign templates

    The only reason I use Adobe Acrobat is for it's ability to prefill template forms that I've previously set up. The new edit option does not allow me to work in "prefill" mode anymore, for example I can not tab from one space to the next. PLEASE bring back the prefill option for the new format. I will not use your product anymore if you don't and the only reason I'm still using it is that I can switch back to the legacy version. There needs to be a stage where you are not only editing the types of data and fields entered but a stage where you can separately tab through and fill the necessary fields. Right now I need to click on each individual field and it would be faster to just do this in a word doc, which to me was the entire point of having templates before. The additional document upload feature is also VERY slow now. Before I could easily add everything I needed in one place and it now takes so long it's useless.

    The only reason I use Adobe Acrobat is for it's ability to prefill template forms that I've previously set up. The new edit option does not allow me to work in "prefill" mode anymore, for example I can not tab from one space to the next. PLEASE bring back the prefill option for the new format. I will not use your product anymore if you don't and the only reason I'm still using it is that I can switch back to the legacy version. There needs to be a stage where you are not only editing the types of data… more

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Erin,

    We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to fill in fields before sending the agreement for signature using the Prefill Role. Below are the steps to do so:

    1. Start Request E-Signatures with any valid document.
    2. In the window to add recipients, do not add yourself; this will allow you to use the prefill role.
    3. Click continue.
    4. In the Authoring view, add the fields you need to fill in before sending the agreement and assign them the Prefill  role. 

    This way, when you click "Review and Send" and send the agreement for signing, you'll be able to pre-fill the designated fields.

    Please feel free to contact us if you have any further question

    Thanks,

    Sign in Acrobat Web Team

    
    

19. Probleme mit E-Signatur

    Bild 3 - Passiert wenn man eine E-Signatur anfordern möchte

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20. Probleme mit E-Signatur

    Bild 2 - Grau wird es wenn man in Windows versucht eine Unterschrift hinzuzufügen

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