658 results found
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Not a fan. Erasing data fom forms.
The new e sign is not working properly. Whether I have a prefilled form or fill it out in the cloud file, when I click on e signature, the program is inserting text fields in my form and overwriting the data I have typed in. I have sent test forms for signatures and the forms are blank.
1 voteHello Philip,
We are sorry that you are having trouble with this feature. Can you provide more information about this issue? For example, the steps that you do in Acrobat web and cause problems, also any information that you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team -
New E-Sign removed Features
Functionality for E-Sign features have seemed to disappear. Half the time I get forced into legacy view, honestly I would prefer to have the option to switch.
Adobe Acrobat's web interface is very buggy. Most of the time I cannot open or edit files without follow a very specific flow. For example, If I click on a Bulk send agreement draft in Recents and choose to edit it, it freezes. I have to go through the E-sign menu or create an all new bulk send most of the time.
1 voteHi Peter,
We are happy to inform you that the issue that cause you problems for Send in bulk have been investigated and fixed. Please let us know if you continue to face this issue or you encounter any new ones.
Thanks,
Sign in Acrobat Web Team
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Unhappy with the constant updates
Our business uses Adobe predominately for the e-signing feature. When we first purchased the service it was relatively easy to use, smooth and no major issues. In the past two months Adobe has updated the entire e-signing product at least four times, meaning buttons are changed around for no reason, it takes re-learning the service every time.
It used to be almost instant to send to our clients, it now takes upwards of ten minutes. It's slow and clunky. Constantly freezing and restarting. It takes sometimes up to an hour to update, meaning we cannot use the service in that…
1 voteHello Carli,
We are sorry that you are having trouble with this new updates and appreciate your feedback. Can you provide more information about this issue? For example, the steps that you use and cause problems and any information that you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team
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E-Sign - before automatically install new version, ensure it has same capabilities as old!!
E-Sign - new version is terrible as it causes way more time to send multiple documents!!
1 voteHello Mike,
We are sorry that you are having trouble with this update. Could you please provide more information on what features are missing that you need? or anything else that you think will help improve this experience for you?
Thanks,
Sign in Acrobat Web Team
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New version is missing features
How do I go back to the Legacy version as the "NEW" version is not working at all and I can't send requests for electronic signatures!!!
1 voteHello Mike,
We are sorry you are having trouble with this new update. Could you provide more information about this issue? For example, the features that are missing from the old version and you need, what exactly is not working for you and the steps you do to trigger the issue. Any information that you deem important will be helpful to us.
You can also go back to the old version by following this steps:
- Click on your profile
- Select Settings
- In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
- Click Save and wait for the confirmation toast
This will apply only to NEW drafts created after changing this setting
Thanks,
Sign in Acrobat Web Team
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multiple docs when sending for signature
you have removed the "add multiple documents" when sending for signature feature, please revert this back, as your combine files is not efficient enough. i fail to see how this being removed is agreeable to your customer base! please add it back in
1 voteHello Muniz Adam,
We are sorry that you are having trouble with the new update. For adding multiple files for signature request we do support multi selection. You can try selecting from the beginning more than one document when prompt to pick a file, this can be done by uploading them directly from your computer or using the previously used files in Acrobat.
We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.
Thanks,
Sign in Acrobat Web Team
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Bug
For some reason recently the screen has just been white when trying to access and I am unable to send documents out to be signed.
1 voteHello,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example, the steps that you do before the issue, if is with an specific type or if you see any error through this process
Thanks,
Sign in Acrobat Web Team
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Elektronik imzalama sorunu
Merhaba;
Adobe Acrobat Pro kullanıyorum. Mac bilgisayarımda, Pro yazılımında, nitelikli elektronik imzamı adapte edip kullanamıyorum. Bu işlem için, Adobe Reader'ın eski bir sürümünü yüklemem gerekiyor, sürüm güncellemesi yapıldığı anda da imzalama işlemi yapılamıyor.
Bilginizi ve en kısa sürede çözüm için ilginizi rica ederim.1 vote -
'Request e-signatures not working'
Hello! I am unable to add signature box when using the "request e-signatures" feature. I am a deadline to submit a contract and now will be delayed getting it to a client. I have had this repeated issue with your software. Please, please invest in getting this fixed.
1 voteHello,
We are sorry to hear you are having trouble with this feature. Could you provide more information about your problem? For example a screenshot of the error if anything is shown or what it says, what are the usual steps that you do before triggering this issue and other things you might deem important.
Thanks,
Adobe Sign in Acrobat Team
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"waiting for you" not working
Not working.... there's a document "Waiting for me" and it just won't show anything... tried FF and chrome and nothing, its just a blank screen.
1 voteHello Manuel,
We are sorry that you are having trouble with this feature. Could you please provide more details about this issue? If is happening with a specific file or with all of them, if you see an error and other things that might be good to know for us.
Thanks,
Sign in Acrobat Web Team
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Disable including attachments in email notifications
Dear team,
We would like the ability to disable including attachments with the email notifications in certain notifications because it is causing the inbox to fill up.
Regards,
1 voteHello,
We appreciate your feedback and will considere it for future updates.
Adobe Acrobat Sign Team
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E-imza isteyemiyorum
Merhaba. E-imza isterken bu hatayı alıyorum;
Beklenmeyen bir hata oluştu. Tekrar denemek için sayfayı yeniden yüklemek mi yoksa ana sayfaya geri dönmek mi istersiniz?
1 vote -
ADOBE SIGN IS HORRID
ADOBE SIGN IS IMPOSSIBLE! WHERE HAVE YOU HIDDEN MY DOCUMENT OUT FOR SIGNATURE?
1 voteHello Renee,
We are sorry that you are having trouble with this feature. Could you provide more information about it?
Here is a link to helpx that might be useful to you Manage, track, and change agreements
Adobe Acrobat Sign Team
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1 vote
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New "request for signature"
The new Adobe Sign "request for signatures" is not a good fit for me.
I like to add "cc" field that doesn't require another signature - that way our admin can track our sales/leads/proposals we send out.
Is there a way to revert to the previous verion? I've been trying for an hour to get out a proposal and can't make it work. This is very important to resolve ASAP.
1 vote -
Acrobat sign useless
I’m using the mobile version of acrobat sign. However it doesn’t work- and hasn’t been an app tye actually functions in 3 years. Is seriously no one product testing your apps? This is at least the 3rd feedback note I have left about this not working. Why do I pay so much money each year to not be able to access what is advertised?
Within the app- when I try to send a document out for signature- I get the attached head screen- trying to take me to the app. But the buttons do not function.
I tried this from…
1 voteHello Amy,
We are sorry that you are having this trouble. Does it happen to all of your documents or just particular ones?
If this only happens to certain documents, would you be able to share some with us so we can investigate?
Thanks,
Adobe Sign Team
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도장인영 빨간색 유지
전자서명시 서명 대신 도장모양(인영)을 이미지로 삽입할 때 원래 색깔인 빨간색을 유지할 수 있도록 개선해 주세요.
1 vote -
Send for Signature not received
We are having many people not getting the emails for documents with requested signatures.
1 voteHello Wendy,
We are sorry that you are having trouble with this feature. Could you please provide more information about it? For example if in acrobat the agreements shows in In progress section, if you as sender are receiving a confirmation email that the agreement was send, also if there is any error that appears after you send for signature will be really helpful if you can share it with us.
Thanks,
Adobe Sign Team
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Bounced Email not evident
When a document is sent to an invalid email there is no indication on the In Progress screen that the email bounced, or failed. There needs to be either an email sent to advise that the event failed, or there needs to be an on-screen indication that an event failed, or preferably both.
1 voteHello,
We currently send a email that indicates that the agreement is undeliverable. However we appreciate your feedback and will take into account.
Thank you,
Acrobat Sign Team
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Handtekening opvragen werkt traag/niet
Een handtekening aanvragen op een document (in mijn geval Technisch prototype...GG-2023-51 duurt als sinds vrijdag langer dan 15min. (langer heb ik niet gewacht).
Ik ben zwaar ontevreden op dit moment en denk na over andere tooling.1 vote
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