652 results found

1. sending reminders

   How do I send reminders with the new document cloud interface???

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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2. New Adobe

   The new "beta" look is horrible, unless Adobe was trying to make the software less useful

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3. HORRIBLE LAYOUT! What about REMINDERS?????????????????????????????????????????????????????????????????????????

   Need to see a column for 'notes'. Am I just not seeing the option? This new rendition out of the gate is horrible

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4. Reminder

   Put back the Reminder option.

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5. Once again you change things without asking.

   How can you improve the experience? Maybe stop breaking things and give some, or may be any warning whatsoever that you're going to completely drop applications from your service.

   Yesterday I login to Adobe sign and it was the classic environment that was GASP useful and GASP had information relative to the task at hand... today I login to adobe sign and it' barely a glorified jump drive.

   Where was the warning? Where's my documents older than 30 days? Where's any semblance that you people care one iota about your customers?

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6. New Deisgn is Difficult

   This new version is very difficult to navigate. You have to click for signature, and then filter by status just to see the documents you are awaiting signature from. Very poor design. Also, how do you remind people that they need to sign something, use to be so easy. Not happy with this new version at all.

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7. reminder

   please revert back to the old platform. This one is not user friendly.

   HOW DO I SEND A REMINDER TO SOMEONE TO SIGN THE DOCUMENT?

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8. Editable Binder Documents

   Edit one document in Binder / Correct Agreement.

   Would like to request to allow for editing / removal of specific documents after sending an Agreement for Signatures.

   Currently, when sending multiple Documents, the Agreement puts all documents into 1 binder. This proposes the issue of being unable to ammend / correct any documents after they have been sent. For example, sometimes a tenant will request a modification to be made to one of the lease documents. We would like to be able to remove that one document from the binder and add the new version without having to create a whole new agreement. This can likely only be done if no parties have signed or completed the agreement.

   This change would save time as having to repeat the steps of adding signing fields for multiple documents, only to change one of the documents can be very time consuming.

   Edit one document in Binder / Correct Agreement.

   Would like to request to allow for editing / removal of specific documents after sending an Agreement for Signatures.

   Currently, when sending multiple Documents, the Agreement puts all documents into 1 binder. This proposes the issue of being unable to ammend / correct any documents after they have been sent. For example, sometimes a tenant will request a modification to be made to one of the lease documents. We would like to be able to remove that one document from the binder and add the new version without having to create a… more

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9. FIX UR BROKEN WEBSITE PLEASE

   Many problems lately:
   1. I rename a document to remove a SIN number before sending it out to be signed, and after hitting send it reverted back to the original file name sharing sensitive information! Happened multiple times.
   2. I send a document out to be signed and somehow the names and locations of the signatures get switched or mixed up after I hit send, after reviewing multiple times, this has happened with several clients.
   3. Bring back the option to review before sending an e-signature, that window pop up needs to clearly be brought back as so many issues are constantly happening, we want a concise review of who we are sending to before we hit send PLEASE bring that back this is a professional platform and these updates are making our office look very unprofessional. We sign all our tax returns with this website but if we keep having these issues this will not work for our busy tax season. PLEASE FIX THESE ISSUES!!!

   Many problems lately:
   1. I rename a document to remove a SIN number before sending it out to be signed, and after hitting send it reverted back to the original file name sharing sensitive information! Happened multiple times.
   2. I send a document out to be signed and somehow the names and locations of the signatures get switched or mixed up after I hit send, after reviewing multiple times, this has happened with several clients.
   3. Bring back the option to review before sending an e-signature, that window pop up needs to clearly be brought back as so many issues… more

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Robert,

   We are sorry you are experiencing trouble with our product . We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we resolve this situation.

   Than you!

   Sign in Acrobat Web Team

10. Issue with AdobeSign

    When signed, documents are missing ticked boxed and some text runs off the page. It was fine when I sent it for signature. I've just asked and the recipients don't see the ticked boxes either

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Susan Christie,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If there is any other information that you found relevant to share, let us know. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

11. Sign then send option was nice and an efficient option

    With the update to the e-sign functionality, it seems like you removed the "sign then send" function, where the initiator can immediately e-sign the document before it emails out to the next recipient. This was a nice option, and would be great if it could be added back. thanks.

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    Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Justin,

    We are sorry you are experiencing trouble with the new feature .

    Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

    1. Start Fill & Sign with desired document 
    2. On entering Fill & Sign you can add a sign from the left hand panel
    3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

    We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    Open the agreement draft experiencing the issue.

    On the left panel, scroll down and click "View more".

    Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    
    

    
    

    Hi Justin,

    We are sorry you are experiencing trouble with the new feature .

    Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

    1. Start Fill & Sign with desired document 
    2. On entering Fill & Sign you can add a sign from the left hand panel
    3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

    We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    Open the agreement draft experiencing the issue.

    On the left panel, scroll down and click "View more".

    Click the "Switch to legacy version" link.

    This will switch you to the earlier version… more

12. Signing Ordering Needs a Change for Business Applications

    For signatures, there is one feature conspicuously absent that is in docusign -- the person who is sending the pdf must be allowed to (1) sign themselves in a certain order (e.g., set it up to sign last, and (2) be able to put themselves into the process to add dates, etc. after the last signature comes in.

    I am the corporate secretary for our corporation. I often send documents to be signed to the board that need to be dated upon the last signature. With docusign, I would set up no signing order for the directors who are signing (i.e., in the ordering they would all be '1' and could sign in any order). Then I would put myself in as a non-signer (I would set myself as '2' in the ordering so I would receive after all signers had signed) and fill in the day where the document was blank for the date corresponding to the last signatory.

    This is a major flaw in the business use of adobe sign, and it is hard for me to recommend its current use when I am spending my time printing, hand dating, and scanning.

    Will you please consider implementing a change in this respect?

    For signatures, there is one feature conspicuously absent that is in docusign -- the person who is sending the pdf must be allowed to (1) sign themselves in a certain order (e.g., set it up to sign last, and (2) be able to put themselves into the process to add dates, etc. after the last signature comes in.

    I am the corporate secretary for our corporation. I often send documents to be signed to the board that need to be dated upon the last signature. With docusign, I would set up no signing order for the directors who are signing… more

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