Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  1. Does not allow me to use

    Your product seems to not be working each time I sign into Acrobat DC I get a message there is a network error and cannot communicate to verify my account

    1 vote

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Adobe sign

    I bought the Adobe sign package for a year & i have not been able to use it ever since.

    I tried adding my sign & tried adding a doc for sign & all i see for hours is a loading sign.

    there is no live chat else any other user friendly & easy way of contacting somebody to fix the issue.

    my money is wasted & i am using alternate methods to sign my documents.

    1 vote

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  3. IT issue

    Recently, Adobe Sign has been lagging and sending a lot of errors.

    2 votes

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Fill & Sign does not save changes

    I have edited this page like 5 times and it will not save any changes made.

    1 vote

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    1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Bad help experience

    I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity…

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  6. horaires de rappel

    Bonjour,

    Il serait intéressant de pouvoir mettre l'heure à laquelle on souhaite que les rappels pour signature soient envoyés.

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  7. I can only have a signature and initials, some documents require a photo and fingerprint

    I can only have a signature and initials, some documents require a photo and fingerprint

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  8. I can't add photos to documents that require it

    I can't add photos to documents that require it

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  9. account query

    hi,
    i just sent a sig request from this account but strangely the tracking email is showing as from Atlantic container line

    see screenshot

    what is this about ??

    1 vote

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    1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Colm,

    Sorry that you encountered this issue. It was temporary and was resolved the next day (January 28)

    Thanks,
    Adobe Sign Team

  10. Unsupported file

    More than half of the PDF files I try to load return an error reading, unsupported format. Yet they open in Adobe Touch and Reader on desktop. Please look into why so many files are Adobe PDF files but are inaccessible here. Example file attached

    3 votes

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  11. continual error messages

    I continue to get this error:

    Updated account settings
    Draft is not accessible due to updated account settings. Click OK to compose a new one
    and this one:

    Server error
    We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

    If you continue to encounter this error contact our customer support.
    I am contacting you for help

    1 vote

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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Adobe sign non funziona in italiano

    Adobe sign in italiano, setup lingua in italiano ma tutti i messaggi vengono spediti in inglese !
    Per questo inizio ad usare Hellosign con il mio sito wordpress. Spero che sistemiate

    2 votes

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    Resolved  ·  3 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Not good product or support

    Your online support is not good. It will not let me contact anyone. It keeps going back to my old support conversation. I have been on hold on the phone for over ten minutes as well. I think I may want to go back to DocuSign. I thought Adobe was a big company.

    4 votes

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Typing RETURN creates unwanted "/n" characters in message field

    When I type a "Return" into the message field this causes the characters "/n" to appear in the message (Windows 10 PC). Can you please stop that? I would like to have the ability to present a message properly spaced without extra characters (I don't want) appearing.

    2 votes

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    Resolved  ·  3 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Confusing Sender Pre-Fill Setup

    Hey there, I am confused at how to add the sender pre-fill area. For some reason while editing the template, when I switch to sender pre-fill, it switches all the boxes I just put as participant 1?

    Really weird. Hellosign makes much more sense.

    2 votes

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Can't sign a file that is already in Document Cloud.

    There is a file ready fo me to sign in the documentcloud. It is in the Home tab. When I select it and click "Fill & Sign" I am asked to upload a file. I don't want to upload a document, because it is already there and I selected it to be able to sign it but the system appears to have forgotten all that.
    This is a bug, right ? It makes no sense to me otherwise.

    2 votes

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  17. New Adobe Sign is abysmal - go back to old version

    Every time you make a change to Adobe Sign it becomes less and less user friendly.
    It is now practically unusable and we will be looking to move to a different provider at the end of our contract unless it is rectified to be user friendly. We have been with you for years, but this is just impossible to work with.
    Just go back to the original format, it was easy, convenient, quick and simple to use. All you have done is make it worse with every update.
    Or give people the option to use the classic mode, as default.…

    4 votes

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    Resolved  ·  0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  18. url or code for web form

    Please update your tutorial for web forms. The new sign interface is not user friendly. The old version was easy to get code or a url for a website. Can't find it anywhere now and your tutorial shows the old interface

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Adobe sign is not loading

    Adobe Sign is not working. I can't request signatures. I keeps on loading forever.

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Non funziona

    Non riesco a compilare e firmare il contratto, mi si apre una pagina bianca con una rotella che gira all'infinito e la scritta "caricamento adobe sign in corso". Peccato però che dopo ore non abbia ancora caricato nulla.

    1 vote

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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