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Acrobat Web

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29 results found

  1. 2 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Margie van der Valk,

    We're sorry to hear that you feel unsatisfied with the product, we would appreciate your feedback on which features you find unfriendly. In order to keep track of your suggestion, please, let us know if you're using the desktop app or web app, and what kind of task you aren't available to complete.

    Thanks,

    Sign in Acrobat Web Team

  2. Flattered as I am by the 4 welcome emails, I struggled to complete a form using the software. I could not get it to put characters (text and ticks) in the centre of the boxes and had to move them around like that old gameshow with Bob Monkhouse, and even then they wouldnt stay exactly where i put them. when checking the document I had to change a couple of entries and that wasnt easy either because just clicking on the box wasnt accurate enough and I created extra boxes that I then had to delete. It took me more…

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Doug,

    We are sorry you are experiencing trouble with the new feature. You can go back to the legacy version of the software by unchecking the option "Use the latest version of Request e-signatures" in your Settings when you click on the User profile picture (Right upper corner).

    Also, as for the centered character in the boxes, you can do that trick by double-clicking a text box and under Text format (Please see attached) select the second option.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. Whatever you recently done, it sucks. All my form fields are not signature fields and I cannot get it corrected as of yet. I HATE IT.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Tammy,

    We are sorry you are having trouble with this feature. To fix this, please check the settings under your user profile and look if in E-signing settings the checkbox for Disable form field detection is check. If it is check, please disable it and save your changes. This should fix your issue. In case this doesn't help you please reach out to us again.

    Thanks,

    Sign in Acrobat Web Team

  4. Recently a change was made that disallowed me to send multiple documents for signature to the same person at the same time. I now have to send them separately which takes three times as long to do. Please revert it to the way that it was.

    3 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Julia,

    We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

    Thanks,

    Sign in Acrobat Web Team

  5. This software is close to unusable.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Waterfront BIA,

    We're sorry you're having a bad experience with app, could you bring us more details? Which aspects are unusable? Are you using the web app or desktop?

    Thanks for your feedback,

    Sign in Acrobat Web Team

  6. FIll & Sign option is not working

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi TK Subhash,

    We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool?  If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  7. Easier to send back

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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  8. we are facing issue while uploadingfile for e -signature and sharing with others

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi jinaid Ghani,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  9. This new format is the worst edition you have ever offered. It is the least user friendly! I would love to have the past edition back!

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Katie Jacobs,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  10. When I try to write a comment related to a new E-sign PDF, all the keyboard buttons work except the arrows right and left! this only happens with this program at this point in building a new E-sign PDF request. It is super annoying to have to use the mouse to move one letter right or left!!

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Nahla Ibrahim,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  11. On this form, we are experiencing responses repeating multiple times and text is not wrapping, which results in loss of important information.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Latasha Brown,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  12. Sinds de nieuwe upgrade voor elektonische ondertekening kan ik geen 2 aparte documenten meer doorsturen zonder dat deze automatisch gecombineerd worden. Wat is hier de oplossing?

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello,

    We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

    1. Click on your profile
    2. Select Settings
    3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
    4. Click Save and wait for the confirmation toast

    This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

    Thanks,

    Sign in Acrobat Web Team

  13. I want to share same documents to multiple users but there is no option to write name while sending bulk documents. How can we organize documents using an email address. There should be area to add names as well while sending bulk documents.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Sheridan Price,

    We are sorry you are having trouble with this feature. The following steps might help you:

    1. On Home > E-Sign
    2. Click E-Sign (on top menu)
    3. Click on Send in Bulk
    4. Select or Drag and drop multiple files
    5. Under "Add Recipients" section
    6. Type email and click enter
    7. Repeat step 6 until all recipients are added
    8. Proceed to prepare document

    Please, let us know if this information helps you.

    Thanks,

    Sign in Acrobat Web Team

  14. HOW TO ADDING A COMPANY STAMP TO A PDF

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Teo,

    For adding a stamp you can add it following this steps:

    1. Open a PDF
    2. On E-Sign tab select add/edit signature
    3. A dialog should open
    4. Select image from the top buttons
    5. Select the stamp you want to use
    6. Click save
    7. Place the stamp where you want it

    In case you want someone else to stamp the pdf

    1. Open a PDF
    2. On E-Sign tab select Request e-signatures
    3. Add a recipient 
    4. On the left panel select E-signature
    5. Select stamp
    6. Place the field where you want the stamp
    7. Send the agreement

    Hope this helps, please let us know if this resolved your doubts.

    Thanks,

    Sign in Acrobat Web Team

  15. Why is Adobe Sign date field's default format European? Day/Month/Year?
    Why can't the default be US format?
    This is confusing my clients.
    Also, the default date field should be date of signing!!

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Laura,

    You can change the date format as you prefer by following this steps:

    1. Add a date field
    2. Click customize field
    3. On customize field type section click date format
    4. Select the format that you want to use

    And done! With this you should be able to resolve your issue. Also we do offer a date of signing field, this one is different than the date field.

    Please let us know if this resolved your issue.

    Thanks,

    Sign in Acrobat Web Team

  16. On the Adobe PDF sign feature, I'm coming up that when adding the recipient to date the signed document, you designate a format for the date. But when the recipient goes to sign, if they choose a format that doesn't fit the format chosen, an error message continues. But there is no guide or information/popup to indicate to the recipient the necessary format of the date that is needed in order for the document to be completed. I'm going to have use TEXT instead until I know this bug is corrected.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Tammy,

    For this we have two options, first is to add a field of "Date of signing" where it will automatically fill the date when the document gets signed. The other option is to add a tooltip to the date field, you can do this by following the nexts steps:

    1. Add a date field
    2. Click customize field
    3. In customize field content section click on tooltip
    4. Add the instructions you need

    And done!, with this you should able to see a tooltip when hovering over the date field. Also we do offer a message with a suggestion of how to fill it, should say something like "Please enter valid date, e.g., '12/31/2011'

    Hope this helps.

    Thanks, 

    Sing in Acrobat Web Team

  17. I would like several signature options. I can only create one signature. Also, when I attempt to change my signature, the create option doesn't allow for typing, only drawing. I don't want to draw. I want a more professional typed option. Please advise.

    1 vote

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  18. Is there anyway to change in the settings so that the final notification email with copy of PDF is not sent out to all of the signers once all signatures are received and filed?
    In a nut shell, when final signature received, stop all recipients receiving a copy of the document.

    1 vote

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  19. Forms filled on the Adobe Fill and Sign Mobile App are botched when uploaded to the adobe cloud. Alignment, font szie all messed up.

    Hours spent creating a template that can be editted in future is rendered into an illegible mess.

    1 vote

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    Hi Ismail,

    I have raised the issue with the team responsible. For the time being, could you please try the same documents with Fill & Sign feature in Acrobat mobile to see if it is a valid work around while we investigate this issue.

    Thanks,

    Adobe Sign Team

  20. Adobe Signを利用しています。
    最近署名依頼画面が変更になり、大変使いづらくなったと感じております。
    最初の画面で送信先メールアドレス入力フォームのみ表示することに意味はあるのでしょうか。
    最初から全ての入力フォームを確認できた以前の方が使いやすかったように感じます。
    また、入力候補を表示してくれるのはありがたいのですが、入力途中にいざ候補を選択しようとすると何も起きない=また打ち直しになるのもなんだかなあと思います。
    入力候補も、以前打ち間違えたもの(例えば.comを.conなど)は、間違えやすいので削除できるとありがたいのですが方法はありますでしょうか?
    機能自体は他にはない素晴らしいもので今後も是非重宝させていただきたいので、なるべく使いやすいようにサポートいただけると嬉しく思います。
    何卒宜しくお願い致します。

    1 vote

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