123 results found
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E-Signature not working
Requesting E-Signatures is not working.
Error message: auth.services.adobe.com refused to connect.1 voteHello Kimberly,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information of what you are seeing? Any screenshots or steps of how you trigger this issue will be really helpful for us.
Thanks,
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e signature
when creating e signature document why have extra page
1 voteHi Marcel,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you help us by giving more details about the issue?
Thanks,
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Request e-signature does not work
Request e-signate button in browser does not work. I tried to contact Adobe support 4 times already, they all are useless. Nobody willing to fix the issue or they say the issue will be fixed and nothing happens. That is the worst experience I ever had communicating with you. That kind of support not acceptable
1 voteHello Anna,
We are sorry you are having trouble with this feature. Could you give us more information about this issue? A screenshot and steps to reproduce the problem will be really helpful to investigate.
Thanks,
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Bug during E-Sign
Whenever I am sending a file to be e-signed, the email i initially type in will disappear from the field once I go to type in the person's name! PLEASE FIX THIS! This bug has been happening to myself and coworkers for months now.
1 voteHello Natali,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
In the meantime, could you please provide us with more information regarding this issue? How often does the date requirement happen?
Thanks,
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I am getting numerous responses from clients that there is an issue with signing documents that require a date. This adobe plan is too expen
Issues with signing documents that require a date
1 voteHello Christine,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And how often does the date requirement happen?
Thanks,
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Error wiped out all of my work
I just spent 30 minutes manually typing emails into the bulk send screen only to have an error wipe out all of my work. Is there some reason you can't save a DRAFT of our work so I don't have to start from scratch?
Docusign does this.
Is there no way to upload a list of recipients instead of having to manually type them in?
Docusign does this.
1 voteHello Jerry,
We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example what was the error? Is this a recurrent issue? If so could you provide steps to reproduce it?
Also, you can copy and paste the list of emails directly without needing to type everything.
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How stop sending email to customer who's alrady signed
Adobe eSignature continues to send emails with document to be signed AFTER we have received the signed document. This is happening days and weeks after we no longer need the signature. How do I stop this from happening. It is annoying enough that I'm prepared to go to a different auto signature application.
1 voteHi Bryan,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and the file in which you faced the issue?
2) Does it happen for all files or with any specific document?
Thanks,
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email not received
email was not received
1 voteHello Alexa,
We are sorry that you are having trouble with this feature. Could you check if the email wasn't sent to spam or in Acrobat you can check the status of the agreement and see if it was actually sent? and comment back with your findings please.
Thanks,
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Issues with initials on contracts
There is something wrong with your "initials" for contracts. The client is trying to do it, but when it comes back to me the signatures are there, but the spots for initials are blank/missing.
1 voteHello Tammy,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Can you please send us the document you are having issues with? And if possible, a brief explanation of the steps you took before the problem arose.
Thanks,
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Adobe Acrobat Desktop + issues with requesting e-signatures
The reason for subscribing to the Adobe individual plan was to collect e-signatures for consulting agreements.
I downloaded the desktop application to be able to prepare documents for e-signature, but I ran into multiple issues & clients were unable to sign and there were issues with the date.
When I was at my wit's end, I decided to test out the adobe online platform to see if that worked any better. Thankfully it did.
I think there needs to be some major improvements to the adobe acrobat desktop application - especially with the request e-signatures processes.
Thanks for your time!1 voteHello Michael,
We are truly sorry you are experiencing trouble with our product and services. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to explain deeper the specific issues you are facing regarding the date?
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you!
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E sig feature doesnt work on my work subscription
why does adobe online freeze when i try to use the send e sig feature?
1 voteHello Jan,
We are sorry you are experiencing trouble with the new feature. Would you be so kind to send us the document you are having issues with? And if possible, please tell us the steps you took before the frozen screen.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
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Adobe Signature Issues
How do we get rid of incorrectly spelled names.
1 voteHello,
We are sorry you are having issues with this feature. Could you provide more information about it? For example, where are you seeing this incorrect names? Once the agreement is sign or in the document ? A screenshot will be helpful too.
Thanks,
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auth.services.adobe.com refused to connect.
Please fix this error:
auth.services.adobe.com refused to connect.1 voteHi Kimberly,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better.Would you mind telling us where this message is being displayed? Or, which steps you took to have this message pop up?
Also, try refreshing your browser's page, sometimes this kind of problem comes from the computer itself and/or the internet connection.
Please let us know if this issue persists to do a further review.
Thanks,
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New Acrobat Layout
New Adobe Acrobat interface is bringing me to tears.
1 voteHello Kristine,
We are sorry you are having trouble with the new experience. Could you provide more information about what is causing you issues? This will help us to improve your experience.
Thanks,
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e-sign
Bring back the old E-sign process. This is awful
3 votesHi Mr & Mrs Wilks
We're sorry you're having this issue, we will take this under review.
Can you help us providing more information that you found relevant? How long have you had this problem?
Best regards,
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Help please
Need help please
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you please provide some information on the issues you're facing?
Thanks,
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Request e-signatures doesn't send emails
when I use "request e-signature" it's very common that the emails don't get delivered to recipients and I'm having them check spam
1 voteHello Jasen,
We are sorry you are experiencing trouble with this feature. Could you provide more information about it? Is this a consistent issue? Do you as a sender received any email? And do you see the agreement in In progress section? This information will be really helpful to solve this issue.
Thanks,
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Acrobat Pro Web App Glitch & Desktop Inefficient
I'm having trouble with the "Request e-signatures" using Acrobat Pro on the web. A support rep helped me resolve the issue but said I'll need to use my desktop instead. My desktop doesn't allow for the use of a template without overriding the customizations such as the file name. This means I'll be adding custom fields each time I need to send the same document to people, whereas before I could customize a template that I had already set up the fields in. This is inefficient. The web app issue that I had to reach out to suppoirt for is…
1 voteHello Rachel,
We are sorry you are experiencing trouble with this feature. Could you provide more information about it? For example, if it's with a specific file that you are encountering this issue, the steps you do and any screenshot of the issue will be really helpful.
Thanks,
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Technical issue
I can't click on reminders
1 voteHi Steven DeWitt,
We're actively working on the issues that are posted. Could you help us letting us know if the issue still persist?
We appreciate you cooperation and patience.
Thanks,
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Request e-signature does not work, Support non-existent
Request e-signatures is not functional on either the desktop app or the web app. Support is non-existent by chat, telephone, or otherwise. AI generated support does not address the issue. Zero satisfaction with Request e-signatures feature and related support.
2 votesHello Gregory,
We are sorry that you are having trouble with this feature. Could you provide more information? For example:
- Steps where you encounter the issues in Acrobat Web page
- The file that you are trying to use
- Any error that might pop up on screen
Or any other information that you might deem important will really help us to resolve this issue.
Thanks,
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