619 results found
-
1 vote
Hi Juro Mukai,
Thank you for contacting us. Can you please apprise us with the following information to assist you better.
1) Is it happening for all files or with any specific document only?
2) Could you please share the workflow and file on which you faced the saving issue
Hoping to hear from you soon.
Regards,
Indu
-
Word to PDF has odd font
When I convert to PDF from Word the font is distorted on the output PDF. So I've been uploading it for conversion online, and it looks great. Can you help me to be able to convert without going online? I wasn't able to upload samples from here.
James1 voteThank you for reaching out and reporting the issue. If possible, could you please share the original word test file and output for team to investigate?
Acrobat Web Team
-
Searching for a name
What would be really good is if I could search by a particular word/name through the signature request documents - I find myself searching by eye for an agreement between x and x, would be great if there was a way to just search for it
1 voteHi Susan,
Thank you for your feedback. Could you please share a screenshot of where you try to search to help us understand your request?
Thanks,
Adobe Sign Team
-
Ruim
O app é péssimo, PÉSSIMO.
graças a Deus estou na fase de testes, já fechou meus trabalhos 4 vezes.
é muito lento, a editação é horrível.2 votesHi Adriele Rocha,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Is it happening for all files or with any specific document only?
2) Could you please share the workflow and file on which you faced the issue?Thanks,
Indu
-
Files not saving properly
My form keeps getting messed up when I try to download as a PDF and none of the information I fill in saves properly
2 votes -
The repair has affected the my computer system - it is concerning
I had taken help from a technical support from Adobe today - the problem was resolved but soon after I submitted the Survey form - the the font -print started to ***** / or break up - and even my the there was voice break up in my video meetings after that. I am very concerned.
1 voteHi Kamaljit,
Thanks for reaching out. Could you please let us know from where you submit the survey?
Regards,
Acrobat web team
-
help
send fies]
1 vote -
Freezing when editing/adding text
Every time I try to edit or add text, the program freezes or no longer functions correctly (allowing me to click on different actions/functions, but not preforming any of them).
1 voteHi Jack Boyce,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1. Is it happening for all files or with any specific document only?2. Could you please share the workflow and file on which you faced the issue
Thanks,
Indu
-
NO SUCH THINH AS A FREE TRIAL
PLEASE CANCEL SUBSCRIPTION
NI MORE FREE SERVICE THAT HAS CHARGE MY CREDIT CARD TWICE> SO MUCH FOR FREE TRIAL SERVICE>4 votes -
I hate PDFs
I can't modify my document. 3 pages and it always says it's still loading. All I want to do is sign a PDF without having to print and re-scan.
0 votes -
Account info can't be changed
How do I remove Lee & Associates from my account? Your emails to clients state "Certificate of Completion between Lee & Associates NCSD and Lynn Otto is Signed and Filed!". I haven't been with Lee & Associates since 2012.
1 voteHi Peter,
Are you still facing the issue? We didn't see Lee & Associates in your account. Please let us know if you still need assistance.
Thanks,
Adobe Sign Team.
-
Cancel & Refund Subscription
I am not sure why there is a subscription fee charged to my AMEX card. Kindly verify is this a legitimated transaction from Adobe as I do not recall any subscription I have undertaken with Adobe.
Kindly advise and cancel my subscription if any.
3 votesHi Ravindran,
Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -
Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using…
-
Unable to read PDF files
I have an Adobe Acrobat account but all of a sudden all my PDF files are unreadable. The message is telling me it can't find the file and to check if I have the address correct.
As I use a lot of PDF files, I need to know what has happened and how to fix it quickly2 votesHi Tracey,
Thanks for reaching out to us and apology for inconvenience caused. It would be good if you can share the screen of error message you are seeing. Are you trying to view shared file?
Regards,
Acrobat web team
-
Automatické ztržení peněz
Aplikaci jsme chtěla pouze na zkoušku!!!
Po zkušební době došlo automaticky ke stržení peněz, aniž bych platbu potvrdila.
Účet chci obratem zrušit.
Předpokládám, že peníze zpět za automatickou platbu již zpět neuvidím.2 votesHi Lucie,
Thanks for reaching out. For cancelling subscription, please follow below steps -
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html
Regards,
Acrobat web team
-
Missing signed documents
I was prompted to make an account so i could see documents i signed from work, but apparently Adobe just mines data and has no purposeful use. I will complain to the merchant who directed me here
1 vote -
Not functioning
Converting documents from PDF to word is not working today
2 votesHi Vanessa,
Thanks for reaching out and apology fir any inconvenience caused. Could you please retry and let us know to Export to word doc is still not working? If yes then please attach any error that you are seeing.
Regards,
Acrobat web team
-
black dots replacing text after editing a pdf.
Often times after editing a document to send out for signature some of the text is replaced with black dots, even after changing to a compatible font prior to sending out.
1 voteHi Virginia Hargrove,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Is it happening for all files or with any specific document only?
2) Could you please share the workflow and file on which you faced the issueThanks,
Indu
-
Adobe Sign Automated Setup Changes
There must have been some update to adobe sign which prevents automatic field recognition? It worked previously, but I know there was a revamp in the online document management system.
Is there any best practice guides to getting the automatic signatures to line up when sending?
1 vote -
It not sending files
My files are not sending
2 votesHi Juan,
Thank you for using Acrobat Web. Can you please share a little more details about the issue? Also, was there an error or a message on UI that prevented you from completing your task?
This would help us debug the issue on our end.
Regards,
Acrobat Web Team
-
Documents to sign wont appear after upload
Trying to sign documents but when I upload them to sign they screen stays blank
2 votesHi Spencer,
Are you still having the issue? Are you seeing it with all documents or just certain documents? Would you be able to share a test document with us to replicate the issue?
Thanks,
Adobe Sign Team
- Don't see your idea?