Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  1. license error

    I own an enterprise license for Adobe Sign and no matter what my IT staff does its still disabled on desktop, browser, and mobile

    1 vote

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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Kayla, Very sorry to hear that you are not able to use Adobe Sign. Would be nice if you can share more info (steps to reproduce) so we can try to reproduce the issue. Thank you, Robert

  2. bad updates/changes

    the update to the document cloud is really bad and takes the product back 10 years. Please reinstate the old format and stop messing around with the product so many people rely on

    1 vote

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    Need Info  ·  2 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
  3. Issue

    Why am I getting this message when uploading a PDF?

    Request Entity Too Large
    The requested resource
    /api/rest/v6/agreements/CBJCHBCAABAARa-WVRfMa0BPHyVxwSE1RNI_dTpDMphy
    does not allow request data with PUT requests, or the amount of data provided in the request exceeds the capacity limit.
    Apache Server at eu1.documents.adobe.com Port 443

    1 vote

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    Need Info  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  4. Adobe while sending for signatures

    Hello I'm getting this error. I have not changed my process. This is slowing me down. I need help ASAP

    1 vote

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    Need Info  ·  2 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adobe sign Stuck on loading

    The page is stuck on Loading Adobe Sign

    4 votes

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    Need Info  ·  5 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  6. love is all you need

    I hate my techers work

    3 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  7. not able to complete action

    I cannot request or send signatures on forms, it instructs me to contact customer service.
    Heather Kasel
    hkasel@city-ventures.com

    1 vote

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    1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Heather,

    Sorry you’re having trouble using the product. You do have entitlements for Request Signatures but there was an issue with processing your recent entitlement changes. It’s fixed now and you should be able to request signatures. Please let us know if you still encounter issues.

    Thanks,
    Adobe Sign Team

  8. Missing Sign button

    One of my clients on a mac computer didn't have a button for signing/submitting back to me... just a bubble saying all fields have been completed...

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  9. Terrible documents view - bring back legacy view

    This "All agreements" view is vastly inferior to the previous view. When managing large volumes of documents it is not easy to filter and see which items are pending for myself in date order (previously the groupings were there, and could then be sorted by date). I have many items in the "Waiting for you" view which are actually not waiting for me. Why? They were not listed in the legacy view. This is a total mess!

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  10. Not happy with the trial

    I've tried to send a contract 3 times, its failed and I got an error message.

    I'm now trying to figure out if any of them actually got sent to the client. How do I find that out?

    The contract is still showing as draft - does that mean it hasn't been sent out?

    1 vote

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
  11. adobe acrobat

    All the products like illustrator photoshop etc are working very well, Adobe Acrobat is really horrible, the layout is incomprehensible, no tools to organise documents in a proper way, the app is even worst than the online, 50£ per month ....

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  12. Don't recognize my signature from image correctly

    Loading signature from image don't recognize the hole signature only parts of it. Can't configure where in the image the signature it is located. It is automated and it doesn't work on my signature. Simply Horrible.

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  13. E-sign noy working

    Received technical support last week...unfortunately all three of the adobe e-sign documents that went out could not be processed by client.

    1 vote

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
  14. not much help

    why can I not sign document

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  15. Sign Button is labeled badly

    I'm getting a significant number of people saying that they signed the form, but I hadn't received it...
    The Problem... your button for submitting the form says "Sign Document", but they all thought they had already signed the document when they clicked on the Signature lines... the button needs "SUBMIT SIGNED DOCUMENT" or "COMPLETE" or "SEND SIGN DOCUMENT" and one client said there was a pop-up blocking the "Sign Document" button so thought they were done after filling in signature spots.

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  16. not happy with this tool

    How do I delete the pdf's I made tonight using the signing tool. This is more than frustrating. Why can I not delete them?

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  17. Broken page

    https://documentcloud.adobe.com/link/tools/?group=group-sign

    Page is blank? It was there a couple of hours ago!

    1 vote

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    0 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adobe Sign not loading

    I have been unable to open Adobe Sign. The loading wheel keeps spinning and never connects.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  19. Terrible Support Experience

    Adobe can improve my experience by training your staff better. I was transferred to 6 different people and my issue still wasn't resolved. Agents 1-3 offered no help. The 4th person told me that he found my school's subscripton and would transfer me to someone to help me. The 5th person joined the chat just to say he was transferring me to someone else. The 6th person said my account and my school's account was free and there was nothing he could do. I know this is not the case because our technology coordinator wouldn't be able to assign us…

    1 vote

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adobe Sign's auto entitlement email sux

    Adobe Sign sender email address is not my current address and it's a total pain in the asss trying to change it, wtf, i've searched help and tutorials and chatted and scheduled a call and now I'vbe been on hold with account management for a half hour

    hellosign is so much better, this is obv totally frustrating

    apparently it's an enterprise entitlement issue, when I started using Adobe Sign with my Acrobat Pro DC, Adobe Sign pulled some ancient email of mine and set it in stone as the sender of every doc I send out to get signed. Who…

    1 vote

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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