390 results found
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Signatures Not on Lines since Update
Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.
1 voteHi Kelly Simms,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web
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Issues with Adobe Sign platform - status not updating
Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks
1 voteHi Tegan Findley,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Problema na assinatura
A assinatura esta saindo do lugar onde é colocado para assinar, por gentileza arrumem esse bug. Segue em anexo como esta ficando
1 voteHi Recursos Humanos RH,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Change signature date default
I need a way to set the default of the date of signature to be the US version of (MM/DD/YYYY) and not the day, month year.
1 voteHi,
We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to change the default date format by adding a date field when using the Request e-signatures workflow, then double clicking the field and scrolling in the field properties panel and in the Date format drop down, selecting the desired format. This change will persist for future agreements.
Please, feel free to contact us if you have any further question.
Thanks,
Sign in Acrobat Web Team
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Please retain prefill stage for e-sign templates
The only reason I use Adobe Acrobat is for it's ability to prefill template forms that I've previously set up. The new edit option does not allow me to work in "prefill" mode anymore, for example I can not tab from one space to the next. PLEASE bring back the prefill option for the new format. I will not use your product anymore if you don't and the only reason I'm still using it is that I can switch back to the legacy version. There needs to be a stage where you are not only editing the types of data…
1 voteHi Erin,
We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to fill in fields before sending the agreement for signature using the Prefill Role. Below are the steps to do so:
- Start Request E-Signatures with any valid document.
- In the window to add recipients, do not add yourself; this will allow you to use the prefill role.
- Click continue.
- In the Authoring view, add the fields you need to fill in before sending the agreement and assign them the Prefill role.
This way, when you click "Review and Send" and send the agreement for signing, you'll be able to pre-fill the designated fields.
Please feel free to contact us if you have any further question
Thanks,
Sign in Acrobat Web Team
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highlighted text
hello,
An idea for comments: If it would be possible to be provided with the option for the selected text to be quoted in the comments section. Instead of it just been demarcated in the comments as "Highlighted text"1 voteHi Walkiria Jimenez-Loo,
Thank you for reaching out and sharing your thoughts with us! We appreciate your valuable feedback and insights.
We are committed to enhancing our users' experience, and your feedback is crucial in shaping the future of our product. Our development team will carefully review your suggestions to see how we can incorporate them into our product roadmap.
Regards,
Amit Gupta
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Einstellungen werden nicht synchronisiert
Leider lässt sich das synchronisieren von Einstellungen nicht aktivieren. Wenn man den Haken setzt und auf OK geht, wird die Einstellung nicht gespeichert.
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Probleme mit E-Signatur
E-Signaturen werden nicht syncronisiert zwischen iPad-App -> WebApp -> Windows-Anwendung. Bitte schnell beheben, da man ansonsten keine Dokumente mehr unterzeichnen kann ohne unterschiedliche Unterschriften zu hinterlegen!
Auch kann ich aus der Windows-Anwendung heraus das Anfordern von Signaturen nicht mehr starten. Die Anwendung startet ein Dialogfenster, aber es dreht sich nur der "Wartekreis" und nichts passiert.Vielen Dank!
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Reminder Suggestion
If I go to create a "reminder" to send to a client, it should send the reminder right away. I selected "every third day", but I want the reminder to be sent immediately upon creating the reminder as well - and not three days from creating the reminder.
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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unknown error when using sign
just trying to sign... it failed, so I re added my signature and it still returns and "unknown error." So annoying!
1 voteHi Daniel,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Problems with e-sign documents
There are several issues we are experiencing (and other colleagues have experienced this as well!):
Now that you can add multiple documents to an e-sign (finally!), it often puts the wrong document into the new window that allows you to add a document. I have had this happen numerous times.
When you get to the window with the message portion, you cannot backspace and make corrections in the "message" box. You have to add info in to the title of the document which is then replicated in the message portion. There's no way to add additional info without the ability…1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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No signature status on the home screen for received signature requests
Why can't I see the status of signature requests in the file listing? Seems like table stakes to me - all 3 other esign solutions I use do this!
1 voteHi Colin,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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About the new updates on signature panel
Hi, I think Adobe updated last month and now the signature panel does not work properly. First of all, most of the time it gives error when you open the signature panel and the system closes every adobe pages. Secondly when you open the signature panel, you lost some of the filled information on the file. And the system automatically allow you to sign when you are one of the signer part before, now you need to wait for the mail and then open it and sign the document. This is totally wasting time. Same thing happens for the ordering…
1 voteHi Merve,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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NACHRICHT erfassen nicht möglich
Guten Tag, wenn ich eine E-Signatur anfordere kann ich jetzt nicht mehr eine persönliche Nachricht schreiben bzw. bei Schreibfehlern verbessern. Es geht in dem Feld fast nichts... bitte korrigieren
1 voteHi,
We are sorry you are experiencing trouble with our app. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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no way to use digital signing feature ?
Where is the digital signing feature I paid for ?
1 voteHi Angelo,
The settings to enable Digital Signature are following the next steps:- Profile
- Settings
- Edit Settings
- Account Settings
- Digital Signature
- Enable "Download and Sign with Acrobat"
Once the feature is enabled on settings, while you're preparing the document, place a signature field and while customizing it, the signature type can be changed to Digital Signature.
If you still have some trouble, let us know, we're glad to help.
Thanks,
Sign in Acrobat Web Team -
why did you change it and make it worse?
This current Adobe Acrobat online interface is horrible. How do I switch to the old one? the useability has decreased dramatically.
1 voteHi Lisa,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Bulk send keeps saying proccessing
Make bulk send work....
1 voteHi Henrik,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Agreement Status Page and Request E-Signatures Page Feedback
If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.
Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.
Also, when I'm emailing an agreement for signatures, there should be a…
1 voteHello,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Can't delete saved e-signatures and can't replace either.
I want to remove my e-signature that have been stored. But no matter WHAT I try it doesn't work. I click on the place to manage my signatures and look no way to do anything. What has happened to Adobe. Going done with your services. making thing hard to find and hard to work with. Just disappointing.
1 voteHi Rayne,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Liked the old version better
Go back to how the adobe forms were previously. The new way doesn't allow a person to enter more than one document unless going back to Legacy version, and can't do that without entering an email address first. Also trying to fill in the names and data fields is not easy like it used to be. The new way is way more complicated than it has to be and takes so much longer, which more headaches for people on the receiving end as well.
1 voteHello Kelly,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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