365 results found
I love it1 vote
Thanks Chabalala. We are glad that you like Acrobat Web experience.
Access token provided is invalid or has expired
When I try and send docs for signing, I get the following message: Access token provided is invalid or has expired. I have a paid subscription and should be able access this service. I recently downgraded from a Business Package and am wondering if this has anything to do with it (same email address)1 vote
I can’t convert to pdf
I can’t convert. It says I should contact support1 vote
Thanks for reaching out to us and apology for the trouble. We are very sorry to tell that Acrobat Web is not supported in your region currently.
Cancel plan not found on website and no one answers the telephone
I am not using this plan enough to justify this monthly fee.
I was not able to find how to cancel my plan online.
I was not able to reach anyone at the phone number listed on this monthly charge.
PLEASE stop charging my Credit card for this monthly plan.1 vote
Glad to hear that you are able to get the resolution here.
Alterar cor de parte do documento ocultado
Olá! Estou usando a ferramenta Ocultar em arquivos PDF. Sabem me dizer se consigo alterar a cor? Por exemplo, ao invés de preto usar um tom de cinza.1 vote
Easy to use
Very easy to use! Thank you!1 vote
Thanks Cindy for using document cloud and we are glad that you like it.
Getting two same buttons in topbar while searching
I am getting two "Start free trial" buttons in the topbar. Is this expected?1 vote0 comments · Search · Admin →
Our team has fixed the problem. You should not be seeing 2 buttons now. Please try and let us know if you still face any issues.
Recently, Adobe Sign has been lagging and sending a lot of errors.2 votes
Fill & Sign does not save changes
I have edited this page like 5 times and it will not save any changes made.1 voteResolved · AdminWanda (Admin, Adobe) responded
Sean confirmed that the issue is no longer seen after deleting and re-uploading the document.
Adobe Sign Team
I think it's a small bug?
Your compress options on this tool are backwards - when I compress with "High compression low quality", I get a larger file than when I compress with "low compression high quality" which is backwards.1 voteResolved · 0 comments · Edit PDFs · Admin →
When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.2 votes
New Tools Home Page Is Garbage
I recently would log into my Adobe Sign account and it would take me directly to the form. Now it takes me to this Adobe tools page I care nothing about and wastes my time while I find the Sign tool.1 vote
Bad help experience
I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity needs more training on etiquette and effectiveness.
p.s. since i'm not technically a paid user yet, i cannot access your phone help line, which is also frustrating in this instance.
I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity…1 vote
Can't download signed PDF
How do i download my signed PDF? After signing with this tool, the download option just downloads the original PDF3 votesResolved · 2 comments · Fill & Sign · Admin →
Hallo Ich habe ien Problem mit der Online Version.
Ich bekomme folgenden Fehler.
siehe Anhang1 vote
Updated account settings
Draft is not accessible due to updated account settings. Click OK to compose a new one1 vote
horaires de rappel
Il serait intéressant de pouvoir mettre l'heure à laquelle on souhaite que les rappels pour signature soient envoyés.1 vote
I can only have a signature and initials, some documents require a photo and fingerprint
I can only have a signature and initials, some documents require a photo and fingerprint1 vote
I can't add photos to documents that require it
I can't add photos to documents that require it1 vote
Password Protected Signature Agreements
I am a tax preparer. I use "Request Signatures" to send tax returns to clients for e-signature. I always password protect the document. But I recently learned that the recipient does not need to enter a password to view and e-sign the document. PW is only required to view the completed/ signed document. This is a major security issue for me. How can I password protect the document?
- Tim Singstock1 vote
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