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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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414 results found

  1. subscription error.

    My administrator has created and paid for my account and I can not access the account. It is a continual challenge with this account. Unacceptable.

    2 votes

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    Resolved  ·  0 comments  ·  Subscription  ·  Admin →
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  2. Unable to process request

    Why i can't do anything with my file?
    what does unable to process request mean, it cause my pc or your site, i need a help

    2 votes

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    Resolved  ·  0 comments  ·  Other  ·  Admin →
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  3. Gone after upgrade

    All documents gone 🥺🤦‍♂️

    1 vote

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    Resolved  ·  1 comment  ·  Documents/Upload  ·  Admin →
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  4. Misleading Information

    You say we can rotate pdf pages for free then don't allow us to even view the pdf without paying 10 !!!!!!! dollars a month? Adobe is such a horrid company, and it should not list misleading information to try and trick people into signing up for an overpriced buggy software subscription.

    1 vote

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    Resolved  ·  1 comment  ·  Organize Pages  ·  Admin →
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  5. Adriana Soares de Proença

    Experiência de arrebenta !!
    Muita emoção, top👏👏👏👏👏🥰

    1 vote

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    Resolved  ·  1 comment  ·  Commenting  ·  Admin →
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  6. c

    I cannot combine my files using your free tool because i keep getting the popup that i need to subscribe but it's free so i don't understand why i keep getting that pop up and it wont allow me to bypass to use the tool.

    1 vote

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    Resolved  ·  1 comment  ·  Combine files  ·  Admin →
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  7. File menu doesn't appear so no option to manipulate files in any way

    I have no options to preview pdf documents anymore, also, there is no options menu, just a indefinitely spinning wheel after clicking on 3 dots icon for more document options.

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Marin Knezevic,

    Thanks for your patience. We are glad to let you know that the issue reported by you has been addressed. We request you to please try out the experience again and let us know if issue is fixed for you.

    It would be great if you can try on incognito mode or any other browser, where you have not used Acrobat earlier.


    Thanks,

    Harshpreet

  8. pdf not being open

    PDF are no longer being opened a white screen with the acrobat logo shows up

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Jean Tissot, 

    Thanks for your patience. We are glad to let you know that the issue reported by you has been addressed. We request you to please try out the experience again and let us know if issue is fixed for you.

    It would be great if you can try on incognito mode or any other browser, where you have not used Acrobat earlier.

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks,

    Harshpreet

  9. PDF condiviso

    Non riusciamo più a vedere il PDF condiviso:
    _TTStecnico2021-22libroITlowTO DOv.4.pdf

    Ci potete siatemare?
    Grazie

    1 vote

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    0 comments  ·  Share files  ·  Admin →
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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi M M,

    Thanks for your patience. We are glad to let you know that the issue reported by you has been addressed. We request you to please try out the experience again and let us know if issue is fixed for you.

    It would be great if you can try on incognito mode or any other browser, where you have not used Acrobat earlier.

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks,

    Harshpreet

  10. Bad, doesn't work

    Impossible to download or view the pdf uploaded on Adobe Acrobat, that's quite incredible to see that the most basic feature doesn't work and that I should go on a free alternative to reacht he desired output.

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Philippe Gary,

    Thanks for your patience. We are glad to let you know that the issue reported by you has been addressed. We request you to please try out the experience again and let us know if issue is fixed for you.

    It would be great if you can try on incognito mode or any other browser, where you have not used Acrobat earlier.

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks,

    Harshpreet

  11. not functioning

    not functioning

    1 vote

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    0 comments  ·  Combine files  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Chioma,

    Thank you for contacting us. 

    Unfortunately, the operation you are trying to perform is currently not supported in your region. You have our sincerest apologies for any inconvenience caused.

    Regards,

    Acrobat web team

  12. Poor Convertion

    Convertion of the document was poorly done,unhelpful

    1 vote

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    Resolved  ·  1 comment  ·  Other  ·  Admin →
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  13. good

    Gute Software !

    1 vote

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    Resolved  ·  0 comments  ·  Edit PDFs  ·  Admin →
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  14. Subscription refund request

    I asked for this account to be closed over 12 months ago. Can you please organise a fee refund for the last 18 months. Thanks Sam

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,


    For cancelling the subscription, please follow below steps:


    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Acrobat web team

  15. Adriana Soares de Proença

    Não vivo sem vcs!
    Melhor aplicativo !
    Bil Gattes é o homem que Deus levantou para a ciência (Microsoft)
    Eu creio🙌🏼🥰

    1 vote

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    0 comments  ·  Combine files  ·  Admin →
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  16. Please don't hang up on your customers.

    I was hung up on in chat. See attached. This is frustrating and unprofessional. It only furthers my dislike for your company and your products.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. Hours of lost work

    My documents didn't autosaved when need and it now i'm backed up hours of work. If anything maybe put on a settings on your open spaced tab to allow us to manually save or automatically save the work after minutes of no interaction.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Boreth,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address the similar issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Harshpreet

  18. Effortless

    I think the process worked

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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  19. Delete Account Information

    Please close this account. I thought it was a free, but limited abilities. What a come on!

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    HI Lily,


    Thanks for reaching out and apology for any trouble caused. 

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Acrobat Web team

  20. Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is

    Good morning.

    I want to stop the subscription, but did know how to cancel my payment card details to stop another debit

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Adeniran,


    Thanks for reaching out to us.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Regards,

    Acrobat web team

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