395 results found
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Authorize the creation of web form on Acrobat Online when using Ipad (or 13inch tablets)
When you use a web browser (Firefox, Safari or Chrome for example) you can obviously go to Acrobat Online (see Acrobat documents, see models and use some features as signing).
However, the features are not the same on ipad or Mac/Windows. For me it is an issue because, when i use my ipad pro 13inch, the desktop is the same as a lot of nowadays laptop.
For my personal case, I use a lot the creation of « web form » to recover some information before signing.
When I do this on my ipad i tells me to download the Adobe Sign…
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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I cannot send file to request signatures
I cannot send files requesting signatures since beginning of this week, why?
1 voteHi Monica,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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SMS feature
I would love to be able to send signature request via SMS text messages. I enjoy using Adobe and prefer it over other signature platforms but I would love the convenience that sending docs vis SMS (like panda doc provides).
1 voteHi Ashley,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Left Right Bug in Agreement Name Field
After selecting "review and send", the "agreement name" section isn't taking left/right input from the keyboard. So if I want to change the cursor location, I have to either backspace or click on the location with the mouse.
1 voteHi Zoey,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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auth.services.adobe.com refused to connect.
auth.services.adobe.com refused to connect.
1 voteHi Kimberly,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better.
Could you please provide more details about the issue you're facing?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-Sign Update is Horrible
The E-Signature update is absolutely awful. How can I default it back to the older version?? Who think so these updates? It works nothing like the older version.
Thanks!
1 voteHi Kurtis,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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revert update back to old signature process
Please revert the eSign back to the original format, the new version is not easy to use when you are using a mouse and keyboard. It takes longer to prepare a document for signature
1 voteHi Margaret,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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freezes screen regularly
My Adobe Acrobat Pro freezes my PC screen regularly during navigation - i have then shut down my computer to get out of the app. Frustrating to say the least - i will not be renewing my contract and will return to the free version of adobe reader. Very disappointing.
1 voteHi Georgina,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Signing Landscape Documents
When will Adobe online support signing landscape documents? This is extremely inconvenient trying to execute documents saved in this format
1 voteHi Alejandro,
We are sorry you are experiencing trouble with the new feature. Even though the app does not support landscape documents and a message is prompted to the user advising this, it is still possible to send this type of documents for signing.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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default date glitch in Adobe Acrobat
Help! In the new Adobe Acrobat, e-signatures, the updated process has the WRONG date format! When a document is signed, instead of Month/Date/Year, it's automatically listing DATE/Month/Year. My documents today Feb 8, 2024 are being date stamped as 8/2/2024. Please help!
Laura Hettinger
laura.hettinger@columbiaassociation.org1 voteHi Laura,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Meanwhile, you can change the date format by following this steps:
- Place a date field in the document you wish to send
- Double click the field
- On the left panel look for Date format, here you can select the format you want to use.
Thanks,
Sign in Acrobat Web Team
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Spara namn på signerare
Spara signerarens namn som är kopplad till en epostadress så att man som admin inte behöver skriva in namnet varje gång personen ska läggas till för signering.
1 voteHi Börje,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Adobe Sign Interface Improvement Recommendations/Problems
The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.
There are three major issues I've had with it:
Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is…
2 votesHello Nate,
We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,
Thanks,
Sign in Acrobat Web team
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Signature électronique
Nouveau fonctionnement pour les signatures électtroniques plus difficile que le précédents.
Ne reconnait pas format de la date même si tout est ok
c'est très long inscrire les bons champs pour les bons signataires les risques d'erreur sont élevés et on perd du temps.
Pourquoi on ne peut pas signer le document avant l'envoi comme avant et éviter 2 courriels et réouvrir le doc pour signature...1 voteHi Silvie,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Setting date format One time
I utilize the e-sign and need the date in a traditional format - I cannot take the time to select the format for every signature, every document - please give me this option to select date format 1 time
1 voteHi Karie,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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complaint
I used to be able to send preset forms out with ease now with the new verision of adobe it is so slow and I must change back to legacy, if not preparing form adds in field that I do not want automatically, and I am unable to delete these added fields.
I am so frustrated, will look for another product1 voteHi Karen,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Your Upgrades Make Me Want To Go Back To Faxing
Please stop upgrading your e-signature process. It has progressively become a longer process with too many steps. I could combine 10 files together, enter addresses and send in 20 seconds before this latest update. Now it takes at least 5 minutes and has too many options that are easily missed and mess up the whole process.
1 voteHi Allyce,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Redact in Online Editing
Please allow for PDF redaction in the online tool. It is the only tool I have to open the desktop app for but I don't always have access to a machine with the app.
1 vote -
Adobe Cloud
Please turn off the feature where Adobe Cloud sends Outlook email attachments as a link...Or make it much easier to turn off. Thank you!
1 voteHi Margo,
Thank you for the feedback. We appreciate you taking the time to help us improve.
Our team is currently reviewing the feedback to determine how we can incorporate it into our future plans.
Regards,
Amit Gupta
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Improve usability for obtaining signatures
Please provide alignment options for signature blocks etc.
Please also make the blocks the same size as what you can expect the final result to be. These 4 signatures and date were spaced evenly but you can see the end result has all the signatures and dates overlapping each other.1 voteHi Carey,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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New experience issue
The new Request signature experience seems to default the 'date' field to MM/DD/YYYY on web only.
Using the windows desktop application it will use the correct DD/MM/YYYY
Is there a setting to default this field in the web interface to keep the same experience with the desktop app?1 voteHello,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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