487 results found
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Adobe Sign is totally down. Multiple Accounts showing the same error.
Adobe Sign has been down all day. Going back to DocuSign. Huge pain on our end. Not to mention your product is slow and glitchy even when it does 'work.'
1 voteHi,
We are sorry you are having troubles with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Request for signature not sending to gmail
request for signatures are not sending to gmail addresses... why not?
1 voteHi,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Text Boxes Moving after Sending
Text boxes seem to move after sending digital forms. Not sure what is happening.
1 voteHi Clara,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you followed to encounter the issue, how often does this happens.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Missing email
Too often the email does not show up in the recipient's inbox or even spam. Is there anything I can do?
1 voteHi Suzanne,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you followed to encounter the issue.
Thanks,
Sign in Acrobat Web Team
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Adobe Sign not working
Why is Adobe Acrobat Sign not working? For two days now I have been trying to send a document for signing, and I get a red box flash up saying "sorry, something went wrong".
1 voteHi Ian,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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please relook at performance
Adobe keeps stalling and crashing , need to reinstall at least once every two weeks .
is there way of ensuring request for sign off goes to the email recieptants in box and not junkmail/spam .
1 voteHi Peter,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Signature feature
The new signing feature is very poor and not instinctual. Sometimes I just cannot get the signature fields right and I have no idea why it works sometimes and other time it does not. I have provided this feedback before and had not response. We are about to adopt a firmwide solution which originally going to be Adobe but I am thinking of ditching Adobe. Used to be a very good and easy feature
1 voteHi Peter,
We understand you are encountering some trouble with this feature. We apologize for any inconvenience this may cause. We are always looking for ways to improve our product and will definitely consider your feedback.
Thanks,
Sign in Acrobat Web Team
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Terrible feedback system, design and navigation, getting worse
Terrible user experience. Options and navigation make no sense. Agreements glitch out half the time and can't be recovered or used to edit a new version of the existing form. Unable to perform simple actions, can't even simply copy text in PDF. How is any of this hitting the low bar for not stupid.
1 voteHello,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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Issue/Problem
Well, it seemed to work for a bit. However, you are back to requiring 3 and 4 attempts before we can send a document for e-signatures. It keeps telling us it can't be sent and to try later, and if we try to save as a draft, it just locks Adobe. Extremely frustrating, almost to the point of being worthwhile to explore other solutions.
1 voteHello,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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acrobat Sign wont work
Why wont acrobat sign work on this document?
1 voteHello Levi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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link de assinatura
Seria interessante se houvesse a possibilidade de enviar o link de assinatura por WhatsApp
1 voteHello,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Loading sign
Screen keeps loading and will not allow me to use the forms.
1 voteHello Kevin,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example if it happens with a specific document or the steps that you do or anything that you think might be helpful to us.
Thanks,
Sign in Acrobat Web Team
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I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs
I would like to comment on your latest update 20 Jan 2024) on the apps. First, the signature field size cannot be adjusted to the user needs. Second, the signature field is sometimes misplaced upon being received by the recipient. Third, the signature field has name and initial in its box that confuses the user when using it for the first time, suspecting whether once signed later on, recipient signature is going to appear with their name and initial or only the signature itself. Fourth, when using the update for the first time, I couldn't find the send button and…
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Message Body - can't be deleted - Send out for Signature
I had issues when Sending the document to signature, I could not delete any of the text in the message body.
2 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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the function doesn't work the app corrupt your documents.
Each time I save, download and covert files and combine my document. My document doesn't save or inserts. corrupting my documents. somewhere theirs a big and it's not fully operations.
1 voteHello Tiawana,
We are sorry you are experiencing trouble with this feature. We are currently working on triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Issues with Adobe sign - signature blocks moving
The updates to adobe sign are causing issues with block placement. The signature blocks look fine in the "review" but when they are saved and sent, the block move to different areas of the document and shift places. PLEASE FIX ASAP!
3 votesHello Rebekah
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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FIX your tool
Fix your product
I just sent a document for e-sign. I give you permission to look into the document I sent in last 1 hour from this msg.
Look at the email body. Kosuke Mori is no where in the document sent but is mentioned in the email. If the customer sees the same thing, it is a DISASTER!
After sending the document, I can't see which fields are assigned to which users!!!
Fix these two things please
1 voteHello Subhajit Mandal,
We are sorry you are experiencing trouble with this feature. We are currently working on triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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How dare you make such a drastic unexplained unexpected change to your ESign?
You ruined the ESignature system! I can't use it! No help available. I am cancelling my account if you don't respond to me.
1 voteHello Stephen,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Would you be so kind to tell us a little bit more in detail what the issue is with the e-signature process that you have?
With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you…
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recipient list
Normally, when I start typing out the recipient a list of contact suggestions come up. This is no longer the case, and it's inconvenient.
1 voteHi Lisa,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe is poor quality and makes me look bad in front of customers
What the heck Adobe? Your software is already clunky, but I use it because I love Adobe sign. I just sat with a customer while I sent an agreement for signing. It took the doc with my and her separate signature fields and assigned them both to her. I very carefully resent it making sure my signature field was assigned to me and it did it again. You made me look like an ignorant fool in front of my customer and you wasted my time with your poor mobile ap software. This was on my android phone.
1 voteHi Eric,
We are sorry you are experiencing trouble with our services. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to send us the document you had issues with?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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