445 results found

1. Cancel plan not found on website and no one answers the telephone

   I am not using this plan enough to justify this monthly fee.
   I was not able to find how to cancel my plan online.
   I was not able to reach anyone at the phone number listed on this monthly charge.
   
   PLEASE stop charging my Credit card for this monthly plan.

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Donna,

   Glad to hear that you are able to get the resolution here.

   Thanks,
   Shweta

2. Alterar cor de parte do documento ocultado

   Olá! Estou usando a ferramenta Ocultar em arquivos PDF. Sabem me dizer se consigo alterar a cor? Por exemplo, ao invés de preto usar um tom de cinza.

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   Resolved  ·  1 comment  ·  Edit PDFs  ·  Delete…  ·  Admin →
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3. Easy to use

   Very easy to use! Thank you!

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   0 comments  ·  Create PDF  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

   Thanks Cindy for using document cloud and we are glad that you like it.

   Regards,
   Shweta

4. Getting two same buttons in topbar while searching

   I am getting two "Start free trial" buttons in the topbar. Is this expected?

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   0 comments  ·  Search  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Amit,

   Our team has fixed the problem. You should not be seeing 2 buttons now. Please try and let us know if you still face any issues.

   Thanks,
   Shweta

5. IT issue

   Recently, Adobe Sign has been lagging and sending a lot of errors.

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   Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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6. Fill & Sign does not save changes

   I have edited this page like 5 times and it will not save any changes made.

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   1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminWanda (Admin, Adobe) responded

   Sean confirmed that the issue is no longer seen after deleting and re-uploading the document.

   Adobe Sign Team

7. I think it's a small bug?

   Your compress options on this tool are backwards - when I compress with "High compression low quality", I get a larger file than when I compress with "low compression high quality" which is backwards.

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   Resolved  ·  0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
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8. Terrible system

   When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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9. Password Protected Signature Agreements

   Hello,
   I am a tax preparer. I use "Request Signatures" to send tax returns to clients for e-signature. I always password protect the document. But I recently learned that the recipient does not need to enter a password to view and e-sign the document. PW is only required to view the completed/ signed document. This is a major security issue for me. How can I password protect the document?
   - Tim Singstock

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   Resolved  ·  0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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10. New Tools Home Page Is Garbage

    I recently would log into my Adobe Sign account and it would take me directly to the form. Now it takes me to this Adobe tools page I care nothing about and wastes my time while I find the Sign tool.

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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11. Bad help experience

    I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity needs more training on etiquette and effectiveness.

    p.s. since i'm not technically a paid user yet, i cannot access your phone help line, which is also frustrating in this instance.

    I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity… more

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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12. Can't download signed PDF

    How do i download my signed PDF? After signing with this tool, the download option just downloads the original PDF

    3 votes

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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13. Error

    Hallo Ich habe ien Problem mit der Online Version.
    Ich bekomme folgenden Fehler.
    siehe Anhang

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    Resolved  ·  2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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14. error message

    Updated account settings
    Draft is not accessible due to updated account settings. Click OK to compose a new one

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    Resolved  ·  4 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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15. horaires de rappel

    Bonjour,

    Il serait intéressant de pouvoir mettre l'heure à laquelle on souhaite que les rappels pour signature soient envoyés.

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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16. I can only have a signature and initials, some documents require a photo and fingerprint

    I can only have a signature and initials, some documents require a photo and fingerprint

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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17. I can't add photos to documents that require it

    I can't add photos to documents that require it

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    Resolved  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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18. account query

    hi,
    i just sent a sig request from this account but strangely the tracking email is showing as from Atlantic container line

    see screenshot

    what is this about ??

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    1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminWanda (Admin, Adobe) responded

    Hi Colm,

    Sorry that you encountered this issue. It was temporary and was resolved the next day (January 28)

    Thanks,
    Adobe Sign Team

19. Share Links Broken

    All share links seem to be broken. The attached screenshot is what comes up when a link is clicked.

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    Resolved  ·  1 comment  ·  Share files  ·  Delete…  ·  Admin →
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20. Unsupported file

    More than half of the PDF files I try to load return an error reading, unsupported format. Yet they open in Adobe Touch and Reader on desktop. Please look into why so many files are Adobe PDF files but are inaccessible here. Example file attached

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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