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Acrobat Web

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113 results found

  1. Everytime I send out an e signature request I get an email saying document was undeliverable, then a few minutes later I get an email confirming document has gone out for delivery. Please find attached screenshot of undeliverable msg.

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    Hi Sandra,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. I love the e-sign application but I do not like how it automatically sends the person a reminder every week. I often forget to change the drop down menu when sending the document. Is there a way to change settings so the default is set to "none" for reminders?

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    Hello Laura,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  3. Keeps crashing when placing in Checkboxes and trying to duplicate these.

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    Hi Chris,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  4. Your adobe Signs app is not working again. When you login it takes you to the main adobe online page. This has happened before.

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    Hello Paige,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. Something is wrong with the Adobe Sign app. It hasn't worked for a few weeks. I was hoping yall would figure it out.

    It's formated weird and I can not send documents out.

    Please help.

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    Hi Aussie Pet Mobile River Oaks, 

    We're sorry to hear that you're having issues with the app, could you bring us a little more details? It was on desktop or web? It was with a specific file?

    We will triage your issue and do our best to resolve it. Thanks for letting us know, and feel free to bring any issue or doubt.

    Best regards,

    Sign in Acrobat Web Team

  6. Please add (as soon as possible) the ability to copy email addresses into the e-signature list. Currently you can only type a person's email, which is a major oversight. Emails can be complicated and a single typo will result in the person not receiving the form for e-signature.

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    Hi Will Snyder, 

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Best regards,

    Sign in Acrobat Web Team

  7. Stop over-complicating things to the point where they break. I'm being forced to used your garbage programs for work, and I've spent the last 7 hours troubleshooting adobe sign because it refuses to accept a simple .jpg.

    I have nothing but a miserable experience every time I'm forced to use any adobe product.

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    Hi Dustin,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  8. Am disappointed with the new changes. I can no longer fill/sign multiple files at once and the combine file gives an error "could not organize"

    1 vote

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    Hi Jamie,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example the file you use or the steps you do to encounter this issue.

    Thanks,

    Sign in Acrobat Web

  9. Please, please, please, please turn off automatic field detection. It's ruining documents pre-prepared to send out for signature. The auto field detection is covering information already populated on the form and, in some cases, erases the information. This causes the client to have to sign multiple times or I have to print the form after signature to fill in the erased information. HELP

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    Hi Damon,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example the file you use or the steps you do to encounter this issue.

    Thanks,

    Sign in Acrobat Web 

  10. The new placement of text/signing boxes works well for completing documents electronically. The uploading and sending of those documents? Not working well. Takes 3 or more times sometimes of prepping a document, entering remarks, and trying to send before it actually gets sent out.

    1 vote

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    Hi Covenant Insurance Agency LLC,

    We're sorry to hear that you're having a bad experience while sending the agreements. It was with a document in particular? We're gonna take care of it, and fix it as soon as possible.

    Thanks for lettings us know,

    Sign in Acrobat Web Team

  11. When moving a text zone, releasing the click makes the zone move slightly down, as if it was "settling in" in a sort of 3D effect. While probably done on purpose to look cool, that makes it very difficult to precisely place text zones where wanted.

    1 vote

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    Hi Léo Gillot-Lamure,

    We're sorry that you're having this kind of experience, and thanks for letting us know. Could you give us a little more details? How long have you been facing this issue? There are any steps or flow that you followed? This always happens?

    We're triaging this issue to resolve it the most quick as possible.

    Thanks again,

    Sign in Acrobat Web Team

  12. Fields have been created for me but some are not actually places for the signer to enter information, and when I click "Delete Field", the field will not be deleted/removed. So I have to go back to the old version which is frustrating.

    1 vote

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    Hi Annie Boehnen,
    Thanks for keep giving us feedback. We are triaging your issue and are gathering more information to understand the problem better. Thanks for your patience. If there's any other topic, issue or problem, let us know.

    Thanks,

    Sign in Acrobat Web Team

  13. My Signature was deleted from my Adobe Account. Your technical support team refused to help restore it. I have hundreds of saved documents in Adobe that are signed with this signature. Adobe could recover that signature from any of these documents, but refuses to help

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    Hi Kirk Foster,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. just trying to sign... it failed, so I re added my signature and it still returns and "unknown error." So annoying!

    1 vote

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    Hi Daniel,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. There are several issues we are experiencing (and other colleagues have experienced this as well!):
    Now that you can add multiple documents to an e-sign (finally!), it often puts the wrong document into the new window that allows you to add a document. I have had this happen numerous times.
    When you get to the window with the message portion, you cannot backspace and make corrections in the "message" box. You have to add info in to the title of the document which is then replicated in the message portion. There's no way to add additional info without the ability…

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  16. Where is the digital signing feature I paid for ?

    1 vote

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    Hi Angelo,
    The settings to enable Digital Signature are following the next steps:

    1. Profile
    2. Settings
    3. Edit Settings
    4. Account Settings
    5. Digital Signature
    6. Enable "Download and Sign with Acrobat"

    Once the feature is enabled on settings, while you're preparing the document, place a signature field and while customizing it, the signature type can be changed to Digital Signature.
    If you still have some trouble, let us know, we're glad to help.
    Thanks,
    Sign in Acrobat Web Team

  17. This current Adobe Acrobat online interface is horrible. How do I switch to the old one? the useability has decreased dramatically.

    1 vote

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    Hi Lisa,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  18. I want to remove my e-signature that have been stored. But no matter WHAT I try it doesn't work. I click on the place to manage my signatures and look no way to do anything. What has happened to Adobe. Going done with your services. making thing hard to find and hard to work with. Just disappointing.

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    Hi Rayne,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  19. Go back to how the adobe forms were previously. The new way doesn't allow a person to enter more than one document unless going back to Legacy version, and can't do that without entering an email address first. Also trying to fill in the names and data fields is not easy like it used to be. The new way is way more complicated than it has to be and takes so much longer, which more headaches for people on the receiving end as well.

    1 vote

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    Hello Kelly,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  20. Do have any feature about more than 100 page can request to e sign ?

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    Hi Jung Moon,

    Currently Acrobat Web doesn't support more than a 100 pages for request signature. We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

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