752 results found
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Combine files doesn't work
Why can't i combine files? I can add them but the combine button never enables?
1 voteHi Sean,
Thanks for reaching out and apology for the trouble. After seeing your screenshot, we have observed that you have entered the name in the Enter new file name text box and hence you are seeing Combine button is disabled. Once you enter the name, you will be able to combine files.
Please let us know if you still face any issues.Regards,
Shweta -
0/10 dont buy
0/10 - So difficult to use, locks you into an online version of pdf editor. literally usless for working on site. cannot figure out how to access the actual pdf editor without it trying to send me to a website. have to cancel payments and choose another product. useless.
1 voteHi Lukice Fryer,
We apologize that our service did not satisfy your expectations. We would appreciate if you can share below details to improve the experience:
- Issue you are facing while using the product.
- Workflow / steps to repro issueRegards,
Harshpreet -
error when combining files
I keep getting errors for my online program where I combine It gives me unsupported files and wont combine. I paid for this program to assist me. Now What
2 votesHi Anne,
Thanks for reaching out and sorry for trouble. In order to help you better, could you please attach screen for error that you are facing?
Regards,
Shweta -
I am a paying and always paying dev ops subscriber since 2009 at least. Please fix
I am a paying subscriber. FYI
1 voteHi Katie,
Thanks for using Document Cloud. In order to help you out, please let us know what issue you are facing in Review flow?
Thanks,
Shweta -
Combining support
Whenever I try to combine PDFs into a larger PDF, I get "This file has not been processed. An error has occurred which stopped the processing of this PDF". I've tried logging out, clearing the cache and logging back in. I'm using Chrome. I'm still getting the error.
1 voteHI Ernest,
Just following up on this issue. Are you still seeing the issue with Combine? Could you please share the files with us ?
Thanks,
Shweta -
Signature too small
Too small signature on returned document makes this product unusable. Please let me know if there is a fix.
Thank you.
Bruce Wigle
brucew@mdwpa.com
407-644-98013 votesHi Bruce,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
Did you use Request Signatures to request someone else to sign? Or did you use Fill and Sign to sign it yourself? Did it happen to all documents or just some? Is it possible for you to share the documents with us so we can investigate?
Thanks,
Adobe Sign Team -
Horrible Quality PDF to Image Conversion
Your PDF to image convert lost so much quality when trying it out that I'm not willing to pay for your service.
1 voteHi Timothy,
Thanks for using Acrobat web and sorry for the trouble. In order to help you out with the issue, is it possible for you to share the source PDF with us. It will be helpful for us to debug the problem.
Thanks,
Shweta -
denisefrigon@gmail.com
Need a phone number at Adobe to cancel my plan otherwise the system is not letting me do it. Thanks
1 voteHi Denise,
Thanks for reaching out and apology for the trouble. Could you please tell us what specific flow is not working for you?
If you are using commenting on Web and it didnt worked then it should be resolved now. I request you to please try the workflow again and let us know its working for you. You can send me email directly as well on sverma@adobe.comRegards,
Shweta
Sr, QA Lead, Acrobat Web -
Bad Conversion from PDF to Excel with new version
Very Bad, Losing data while converting PDF to Excel after installing latest version. Earlier it was working fine
2 votes -
Waste of Time
I absolutely detest one aspect of Adobe. I hate (but can live with) the fact that I am prohibited from having Adobe active on more than 2 devices at any one time. What I detest is that when I open a PDF from the device that is not active, it tells me it must shut down!!! Why not just tell me to deactivate another device, send me to a log-in page to select a device to deactivate? Then I wouldn't have to open Adobe, log-in, deactivate a device, then reopen my document. What a waste of time!! This is such…
1 vote -
Improvement needs
The login requires entering the password twice which is unusual.
Most importantly the back button at the top left corner requires you login again. Every time. With passwords required twice. This MUST change.
It requires 6 clicks to ultimately get to a template. This is so lame.
The formatting enlarges at the final send screen and doesn’t adjust.
I could go on but these are the biggest hassle.1 voteHi David,
W.R.T. password required twice, is it once for Acrobat Web https://documentcloud.adobe.com and once for Adobe Sign mobile app (as mentioned in your other post)? We will look into improving the experience.
Could you please provide more details for the other issues?
- 6 clicks to get to a template: is it regarding the navigation from Home page to the template Actions like “Use Template” in Documents page?
- The formatting enlarges: is it the screen after you send for signature? Could you please share a screenshot?
If you have other suggestions/feedback, we’d like to hear from you.
Thank you,
Adobe Sign Team -
Issues with compressing files
Option "Compress PDF" on https://documentcloud.adobe.com suffers significant bug that persisted with months. On several occasions when trying to upload and compress a scanned pdf I receive a message that the file is already compressed. When I try the same operation with the desktop app on the same file - it is compressed without any problem. This happens so often that it renders the online service nearly useless.
1 voteHi Petko,
Sorry to hear that you are facing issues with compressing a file on Web. In order to help you better, please share more info with us. Like whats the size of the file, does it have only text or images too or if possible share the file with us so that we can investigate further.
Also, web version provide 3 different settings for compress (Low, Medium and High). Could you please confirm if the file dont compress with even High compression.
You can send the details or file on my email Id directly also – sverma@adobe.com
Thanks,
Shweta -
Dosyayı açamıyorum
Bu simgeler ne anlama geliyor
1 voteHi Demir Erzurum,
Thanks for reaching out. To assist you more, we would need a screenshot of the icons that you are talking about. Can you please share the screenshot ?
Regards,
Harshpreet Kaur -
App
The app keeps crashing in and then out and I need to login again please fix it and have notifications and location for this app and update this app please if you want to email me back
jvcfc1@gmail.com1 voteThanks for reaching out to us and apology for the trouble you are facing. In order to help you out, please provide more details on the issue you are facing while using the app.
If you want you can send details on my mail id directly – sverma@adobe.com
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its broken fix it
ive tried to combine documents for 2 hours and gives me a failure message
1 voteJust following up on this. Please let us know if you are still facing any issues.
Thanks,
Shweta -
Agreed. Should be able to delete the document if wrong as well. Sent to wrong person, etc.
Why can't we cancel an incomplete agreement in adobe sign?
Seriously why? There are times in which you may have made a mistake in the prefill and you don't want the document to be complete by the client.
I don't get your use cases on this. You'll never complete with docusign with incomplete thinking and use cases.
Definately not ready for prime time.
1 voteHi Derek,
You should be able to cancel an incomplete agreement from the right hand panel when you have the agreement selected or opened. Depending on the state of the agreement, you can find them in one of these sections: In progress, Waiting for you, and Draft. (please take a look at the attachment)
Please let us know if it’s not working for you.
Thanks,
Adobe Sign Team -
Persistent Server Errors
We are experiencing server errors whereby our data is not recorded. - that ticker/tracker says 0GB used out of 100GB .
2 votes -
Unable to fill & sign on password protected pdf
Unable to use "Fill & Sign" feature on password protected file. While I'm able to view the pdf.
3 votes -
Sign can't work, tech support can't fix it
Sign doesn't work. You couldn't make it work so I have to pay for Authentsign. I should not have to also buy other subscriptions because sign doesn't work. It stopped working right when i bought creative cloud. The only think i actually needed is the Sign feature.
3 votesThank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
Robert -
non riesco a combinare
Buongiorno
non riesco a combinare file
continuate a scrivermi combinazione non riuscita
perchè?
grazie
Alessia Sorgato1 voteThanks for reaching out to us and apology for any inconvenience caused. Please let us know if you are still facing issues with Combine files. It would be great if you could share snapshot for error that you faced while trying combine flow
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