734 results found

1. I can't upload a signed document.

   I can't upload a signed version and your user UI is horrible.

   https://helpx.adobe.com/sign/using/upload-signed-documents.html#:~:text=To%20enable%20the%20ability%20to%20upload%20agreements%3A%201,the%20signer.%204%20Save%20to%20commit%20the%20change.

   That help topic doesn't work.

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,
   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

2. Editing PDFs with web app not working

   PDF files will not open for editing using the Acrobat web app. I get a message "preparing file for editing..." which holds (presumably) forever.

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3. Stop tweaking the program!

   Seems like every couple of weeks you change the e-sign program! So frustrating! This particular version creates fields that are too big for my document -- it worked just fine before.

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Mike,

   
   We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   
   We appreciate your patience and cooperation in resolving this issue.

   
   Sign in Acrobat Web Team

   Hi Mike,

   
   We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   
   We appreciate your patience and cooperation in resolving… more

4. E-signature change is TERRIBLE!!!!!

   OMG this new version I used today for E-signatures is TERRIBLE!!! It takes forever and is not easy to use at all! It wouldn't send automatically send to me for signature. I had to go and find out how to start the process. VERY un-user friendly. Why change something that isn't broken? How can I use the previous version (from last week!!!)?

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Rebecca Richardson,

   We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making this adjustment.
   We appreciate your patience and cooperation in resolving this issue.

   
   

   Sign in Acrobat Web Team

   Hi Rebecca Richardson,

   We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making… more

5. AdobeSign Feedback

   1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

   2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move them with mouse. If we can fix this one it'd be great too!

   3. Other problem I'm facing is that, since I normally have more than 1 document that need signature on, sometimes I get to the page for signature and I realize I forget 1 document! AdobeSign doesn't allow me to go abck and add another document! I ahve cancel everythign and start over.

   4. Sometimes there is a typo in the document I send for signature. DocuSign allows me to edit the file I sent without cancelling the whole thing! If you can cadd this feature, it's be amazing.

   I appreciate all your support and effort to make this better everyday.

   1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

   2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move… more

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Sina,
   We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning

   1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.

   2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.

   3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:

   1. After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
   2. On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
   3. Here you can find the "Organize Pages" option. Click on it
   4. Use the "Insert pages" option to add any missing file to the current agreement

   4. For this issue, if you use the "Edit" option you can easily modify your documents

   
   

   We really appreciate your feedback on the current state of the app, and we want to let you know that we will make our to address this issues.

   
   

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making this adjustment.

   
   We appreciate your patience and cooperation in resolving this issue.
   Sign in Acrobat Web Team

   Hi Sina,
   We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning

   1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.

   2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.

   3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:

   1. After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
   2. On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
   3. Here you can find the "Organize Pages" option. Click on it
   4. Use the… more

6. lau

   ---

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   Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hi Lau Zentai, 

   Thank you for contacting us. Can you please describe the issue that you are facing ? 

   Regards,

   Acrobat Web Team.

7. New Program not working

   Go back to old Adobe E-signature Request. New program has too many errors and doesn't function.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry you are having trouble with the new update. Could you provide more information about the issue? For example:

   • Steps where you encounter issues
   • Files that doesn't work well with the feature
   • A video showing the actual error
   • Screenshot of the errors

   And any other information will be really helpful to us.

   Thanks,

   Sign in Acrobat Web Team

8. Issues saving and redacting

   I cannot redact text and i`m having issues saving my pdf work, needs help asap. Thanks.

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9. branco, sem artes e outra fonte

   Não gostei da cor da folha amarela e nem da fonte utilizada.
   Gostaria que a página fosse em branco e a fonte fosse mais delicada.
   Sobre as artes, prefiro que a página não tenha nada além das informações escritas.
   obrigado.

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10. IMPOSSIBLE TO USE!

    THIS IS IMPOSSIBLE TO USE TO EDIT A SIMPLE DEED FORM. THIS IS NOT INTUITIVE AT ALL. THIS IS JUNK!!

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11. Fields need to be re-assigned

    Assigned fields need to be reassigned every time a template is used

    • Create a template using Acrobat Web
    • Add fields and assign to Signer or Prefill
    • Save template
    • Select Use template
    • Some of the fields assigned for Prefill are no longer assigned
    • Some fields assigned to Signer are no longer assigned
    2 votes

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Veronica,

    We are sorry you are having trouble with this issue, could you provide more information about it? For example:

    • A video reproducing this issue
    • The steps you do 
    • The file that you use

    And any other information that you deem important will be helpful to us.

    Thanks, 

    Sign in Acrobat Web Team

12. Update Glitches

    The new update is awful! The text does not auto-size anymore so you can't see the full text in the form fields and my templates are now not working properly.

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    1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Victoria,

    We are sorry you are having trouble with this update. Could you provide more information about ? For example:

    • The steps you do to encounter this issue
    • The templates that are not working properly 
    • Any other information that you might deem important 

    Thanks, 

    Sign in Acrobat Team

13. Nieuwe versie heeft geen correcte migratie van templates

    1. Door pagina's te laten laden zoals het hoort. Vaak zijn er blanco pagina's en moet je het via een andere weg naar hetzelfde gaan.

    2. De nieuwste versie van "Vragen om e-handtekeningen" zorgt alleen voor extra werk zonder enige verbetering. Er is geen correcte migratie van oude templates. Er zou dus uren werk zijn om dit te fixen.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the new updates. Could you provide more information about it? For example:

    • The document you are having trouble using 
    • The steps you do where you usually encounter this issue
    • Any other information that you might deem important

    Thanks,

    Sign in Acrobat Web Team

14. New esigning module is a total downgrade, makes me want to swtich back to Docusign

    The new e-signing interface is convoluted, nonfunctioning, and lacking several features that used to be easy to use. What a downgrade.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Emma Therrien,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

15. New E-sign Process is horrible

    Recently your e-sign process has changed and since the new format the process either lags or freezes everytime. This is a headache when trying to send time sensitive documents for signatures.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi David Frietz,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem? In which documents do you encounter this issue?

    Best regards,

    Sign in Acrobat Web Team

16. Copier-Coller

    L'application du texte dans le presse papoer fonctionne mal. Les espaces no sont pas copiés.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello Cyril Dumontier,

    Thanks for taking out time and giving your valuable feedback. Issue does not seems reproducible at our end. Is this issue is happening on one documents or reproducible on other documents as well on your side? Is it possible to share the file with us to look into this further?

    Regards,

    Acrobat Web Team

17. 2020

    2020 i need documente

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello, 

    Thank you for contacting us. Can you please appraise with the issue that you are facing ?

    Regards,

    Acrobat Web Team

18. Sign up requirements

    ******** on the required to sign up to read a ******* page of paper *********

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello,

    Thank you for taking out time to provide your valuable feedback. Could you please help to elaborate the issue to help us serve you better.

    Regards,

    Acrobat Web team

19. e-sign

    Bring back the old E-sign process. This is awful

    3 votes

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mr & Mrs Wilks

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

20. E-sign button Not functioning to actually send

    The E-sign feature is not working this morning. You could edit document but can't actually send for signature the "button" to continue after you add message to send is not there.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Maureen Armstrong, 

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web